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coaxguy

join:2009-07-29
kudos:1

Speed problem

I see you have a Thompson modem, which is Docsis 2.0 and your paying for a speed package that requires a Docsis 3.0 modem however. This could be causing your speed issues.

Hemish

join:2012-05-31
Riviere-Du-Loup, QC
It's not DOCSIS 2.0. It is indeed DOCSIS 3.0 and was sold by Tekksavvy.

The speed problem was fixed when they upgraded the capacity.

You should have read the updates.