Topic 'Re: Can anyone confirmedRogers SMC Modem got firmware updated...' in forum 'Rogers' - dslreports.com

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sat, 29 Sep 2012 21:14:56 EDT

technocar2 posted :

said by the_skdster :

I'm hoping that this gets resolved soon as I'm paying $100 for their ultimate internet and exchanging for a Cisco modem would downgrade me, no?

No, you should get the Cisco DPC3825, its a better option if you are renting it.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sat, 29 Sep 2012 21:12:28 EDT

anon posted : Looks like they just pushed the update to my SMC early this morning (2am) September 29 2012.
Software Version: 3.1.4.45.2

I have sporadic connections now. Severe packet loss.

I power-reset my modem - did not help.
I factory reset my modem - did not help. It did change the modem name from D3GN_SSID0 to Rogers090A0.

I'm hoping that this gets resolved soon as I'm paying $100 for their ultimate internet and exchanging for a Cisco modem would downgrade me, no?

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sat, 22 Sep 2012 21:33:49 EDT

clewis4u91 posted : It was purchased outright.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sat, 22 Sep 2012 20:19:25 EDT

clementlo posted : If your modem is a rental... just call up Rogers. Tell them you are having issue... and wanted to exchange it to CISCO.

They would willing to exchange a modem for you then sending out a technician to your home... Because it cause them more money to send out a tech.

It is a month now after I exchange it to CISCO modem... and I have no issue with it.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sat, 22 Sep 2012 19:56:47 EDT

clewis4u91 posted : Uggghhh. I've been experiencing this same issue. It just started a couple weeks ago, but before then it was good for a few months. I haven't changed any settings, however I have factory reset the unit and it has not helped. Anyone have any ideas? $100 a month for an intermittent connection is not acceptable.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 22 Aug 2012 04:36:21 EDT

clementlo posted : Guys, thanks for all the responses! Yeap! I been having the same problem... SMC modem kept disconnecting and connecting... every 15 minutes or so after the update.

The "LINK" light was gone! I did try a total reset... Didn't help at all! It worked a day with no problem... but a day later... gone back with the connection issues! So Last Thursday, I just called up Rogers and have the modem exchanged to CISCO.

Everything worked fine for about a week now.... This firmware update is a problem!

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Mon, 20 Aug 2012 18:04:35 EDT

elitefx posted :

said by MichelR:

Ultimately my question was really just whether I needed to hook up the PC (oops, just changed to a Mac... anyway) directly to the modem or not to be able to access the configuration page.

Being as the modem config page is accessed through your browser, I would assume (yea, I know) that it shouldn't really matter which way you do it as the Internal IP address is specific to the modem. Hopefully one of the Techies on here will jump in with a qualified solution.... :)

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Mon, 20 Aug 2012 09:07:20 EDT

MichelR posted :

said by elitefx:

said by MichelR:

Sorry if I offended you with a question in a user help forum...

Guess we had a failure to communicate. I apologise for any misperception I may have inadvertantly created in my analysis/representation of a suitable avenue to discovering a solution to your predicament. In future, I will strategically enhance my ability to recognize a poster's thought processes in an unmitigated effort to fully perceive his/her frame of reference and vantage point regarding the issue at hand..... :D

ROTFL! Thanks for the good laugh - I needed that this morning (really, really needed that). Looks like I misinterpreted your answer by reading the wrong "tone" out of it, as is not uncommon online - sorry about that. Ultimately my question was really just whether I needed to hook up the PC (oops, just changed to a Mac... anyway) directly to the modem or not to be able to access the configuration page. I have to disconnect everything today to install a new desk, so I'll take the opportunity to go inspect that modem which is currently far away behind the desk, defended by more cables per square inch than should be legally allowed (I have a lot of hardware...)

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Sun, 19 Aug 2012 16:04:39 EDT

anon posted : Model Name: SMCD3GN-RRR
Software Version: 3.1.4.45.2
Hardware Version: 1B

I am facing connectivity issue since yesterday, called Rogers CS and after initial boot sequence (which I already tried but did again) she told me to call again at 2 pm since their system is down! and need to upgrade something on router. :( no clue yet and im not optimistic of their customer care

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 20:13:38 EDT

elitefx posted :

said by MichelR:

Sorry if I offended you with a question in a user help forum...

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 19:21:03 EDT

MichelR posted :

said by elitefx:

said by MichelR:

Mine isn't either of these addresses, and there was no documentation with my SMC. Does this work if I'm set up in bridge mode?

Works on any modem or router on the planet. You just can't say "SMC". You need to post the exact model number. Do a thorough search on Google. Find/download the PDF for your model. Search the forums. Bridge mode should have nothing to do with it. Time to get down and get your hands dirty so to speak. Your SMC Internal IP address is published somewhere.....

Sorry if I offended you with a question in a user help forum... I'm not computer illiterate, but I've only accessed the modem once when I got it and immediately had it set to bridge mode. I wanted to make sure I wasn't wasting my time trying to access the modem's settings page when in that mode.

Next time I'll just do my own research, as I usually do.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 13:38:42 EDT

anon posted : HI,

It is true that smc firmware was changed/upgraded, i have noticed 2 weeks ago when i was not able to connect to the internet and finding out that my box the firmware was upgraded. After talking to CS for about 45 min at rogers it turns out that a lot of customers were phoning in and complaining about no connectivity/lights not working/network ports not connecting/and RF (wifi) was reseted to factory defaults. Rogers Technical staff could not do anything with the box and suggested me to take it to the Rogers Video+ and have the modem swapped, while i was there i requested if i could have another brand modem, to my shock they said sure what is the brand model you wanted? - they knew that alot people in the past 2 days that were returning their SMc modems. Well i have exchanged to a Cisco 3528 modem. Since then my connections were stable and Ping were in the low's 20's (45's to rogers.com).

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 10:59:53 EDT

gweg posted : The 192.168.100.1 address does work when the SMC is in bridge mode, however, it is quite tricky to access because in bridge mode the SMC will not assign private IP addresses. To access it (on linux), I plugged the SMC to my second ethernet port (eth1) and manually assigned an IP address to that port in the same subnet, then I was able to access it:

ifconfig eth1 192.168.100.90

- Greg

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 10:33:32 EDT

elitefx posted :

said by MichelR:

Mine isn't either of these addresses, and there was no documentation with my SMC. Does this work if I'm set up in bridge mode?

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Fri, 17 Aug 2012 08:56:21 EDT

MichelR posted :

said by elitefx:

I think this works for all modems. Just put 192.168.100.1 into your browser and check the build time/date for your firmware. Shouldn't need a password. Does require java....
Edit: Your SMC internal IP address may also be 192.168.2.1 No matter the brand of modem/router, its default internal IP address should be listed in the manufacturer's documentation.

Mine isn't either of these addresses, and there was no documentation with my SMC. Does this work if I'm set up in bridge mode? (computer is hooked up directly to my own router).

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Thu, 16 Aug 2012 22:58:03 EDT

wfeddern posted : I had the same issue, but didn't find this thread till after I called rogers, and they had me swap out my SMC for a Cisco router/modem.

I noticed that I could do DNS lookups, but not load any web pages, or connect to any other services (skype, vpn, etc). Even with the Cisco modem, I had to switch over to using its DHCP server to get things to work. I did notice that it is giving clients an actual DNS server address, rather then the address of the router/modem which I had my DHCP server assigning. I am guessing that switching to the DHCP server on the SMC and doing a factory reset would have worked.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Thu, 16 Aug 2012 21:19:03 EDT

SjB posted : I just got the update also. With this new update; if the Lan DHCP server is disable all internal traffic going to the Internet is being block. If I enable Lan dhcp all is good again.

Anyone else with this issue.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 23:36:10 EDT

anon posted : A firmware update has been pushed to only half the SMC D3GN's on the network thus far.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 19:39:09 EDT

anon posted : Something has definitely taken place, speed has been reduced to sludge. After years of fast paced connections it's reduced to sludge in exactly that, the last 24 hours. I thought it might have been related to the Tuesday MS update which was just pushed through.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 19:39:05 EDT

anon posted :

said by jmcneill:

I was in RG mode, wifi was disabled before and after the firmware update. The rogcesadmin password had been reset but not cusadmin.

This still works.

New Info: Updated Jan 2012
username: rogcesadmin
password: nas00Rn7TU

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 16:08:40 EDT

Triple Helix posted : Confirmed also!

TH ;)

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 15:51:34 EDT

anon posted : Confirmed - update pushed within last 24 hours to v. 3.1.4.45.2

Shut down all of my LAN ports too...thought one blew out.
SMC3DGN used just as a modem + DHCP, but not yet in bridge mode.

Keep the forums live for this kinda crap... too unfortunate to have to deal with this at the end of a work day.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 15:45:16 EDT

gweg posted : I have a Rogers SMC which is recently giving me problems.
When I got it in Nov. 2011, I noted the following:
Model Name: SMCD3GN
Software Version: 1.4.0.44-DNS-RRR
Hardware Version: 1B

Now (Aug. 2012), having problems with it:
Software Version: 3.1.4.45.2

The problem is periodic loss of all incoming WAN packets, for 160 to 240 seconds.

I am not exactly sure when they upgraded it, however, I started seeing some issues at the end of July 2012. Note that my cusadmin password was NOT reset as part of the upgrade.

If I do a Factory Reset from the web-gui, this may partially resolve the connectivity problems (the cusadmin password is reset to: password). However, if I configure some additional settings I need (DMZ) I think this causes the problem to re-appear.

Thanks in advance for any ideas.
- Greg

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 14:02:43 EDT

anon posted : Thank you sir! Very peaceful knowing that.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 12:53:00 EDT

jmcneill posted : I was in RG mode, wifi was disabled before and after the firmware update. The rogcesadmin password had been reset but not cusadmin.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 10:35:01 EDT

anon posted : jmcneill,

Can you confirm whether or not there was a factory reset. ie. was your modems wifi re-enabled (if you had it off)?

I was running in bridge mode, but never checked this morning. Now I'm worried that my house is currently broadcasting a totally unprotected/open wifi network for my neighbours to enjoy.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 07:27:42 EDT

jmcneill posted : rogcesadmin / nas00Rn7TU works with the new firmware by the way.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 07:25:15 EDT

jmcneill posted : Yup my D3GN-RRR is now reporting version 3.1.4.45.2. My cusadmin login still worked but not rogcesadmin, and I couldn't get online. Factory reset fixed it.

Re: Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 06:33:01 EDT

elitefx posted : I think this works for all modems. Just put 192.168.100.1 into your browser and check the build time/date for your firmware. Shouldn't need a password. Does require java....
Edit: Your SMC internal IP address may also be 192.168.2.1 No matter the brand of modem/router, its default internal IP address should be listed in the manufacturer's documentation.

Can anyone confirmedRogers SMC Modem got firmware updated...

Wed, 15 Aug 2012 02:48:11 EDT

clementlo posted : Hi, all it been reported by a user that cusadmin login or the rogcesadmin login no longer work....

Is there a firmware update on SMC modem?

The "LINK" light was now off! after the update..... And I checked my WiFi light on the modem came on for no reason... I think Rogers reset my modem back to factory default!

I have not have a chances to check or confirm the cusadmin login or the rogcesadmin login yet... because it is 2 A.M. and my modem is in the other room...