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OneWorld9

join:2010-12-09
East York, ON
reply to NightMayor

Re: TekSavvy - glorified reseller, not ISP

said by NightMayor:

said by xdrag:

said by TSI Marc:

...

What's the right thing to do?

Marc, on the TSI website, you need to have a section to post any suspected network downtimes. Twitter, RSS or anything.

If you think there's a downtime or congestion in an area. It wouldn't hurt to post it. When those who are affected by these unforeseen problems, they can see on your website and be like "oh, maybe that's why my connection is sucking".

i.e. comstock POI is being upgraded - users in the scarborough area may experience network issues

I agree, there needs to be something there on the website with suspected downtimes. And like you said it could be anything more. Right now as far as I know we only have advisories on the phone like when you call Teksavvy there may be a message right off where it says which POI has problems.

I think a map would be good, like Toronto hydro's, since not everyone knows about POIs. Red could mean confirmed disturbance, yellow could mean suspected, and green could mean normal.

+1 ... this is constructive and getting somewhere. It's a good start.

said by NightMayor:

said by xdrag:

The biggest need at the moment is consumer education. Most people have NO clue to what's going on and only blame TSI as their sole source of woes. If people became self-educated on the issue between TSI's arm-lock with rogers and bell, there would be more action. The prime example is UBB. People heard about it, learned about it and took action against it.

»openmedia.ca was suppose to do this, but it's clearly not working. Bell and Rogers own all the media outlets in canada so unless you start a riot in DT, most of this will fall on deaf ears

I also agree with this. Communication is always key. I think the problem though is that the general public thought just because UBB is gone all our internet problems are solved. So yeah, there needs to be another uprising of sorts, rioting is a little extreme IMHO.

+1. I'm all for this as well. While TekSavvy (and other TPIAs) work towards improving their service to the best possible levels (given the limitations of working with incumbents), getting things to change is obviously one of the main factors needed for long-term benefits for all.

There was no violence (that I'm aware of) which caused so many people in Canada to protest UBB - there doesn't need to be here either. Education / action is what is needed.