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damir52
SFRJ
Premium
join:2003-05-24
reply to Start Laurie

Re: Start Communications - new TPIA Rogers/Cogeco

Are they providing it with the latest firmware?

How they deal with the modems with older firmware?

For example, if you buy \ rent modem from them, there is a newer firmware available, do they replace the modem or ? (in case there are disconnect problems, etc) ?

tnx
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www.urimage.net - Free Image Hosting


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by damir52:

How they deal with the modems with older firmware?

This is a non-issue in Cogecoland. When Cogeco pushes out a firmware all modems receive it including customer-purchased modems used with TPIA providers. Modems purchased with older firmware will receive the latest version the moment the modem syncs to the network for the first time.

Rogers is an entirely different story.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to damir52
said by damir52:

Are they providing it with the latest firmware?
How they deal with the modems with older firmware?
For example, if you buy \ rent modem from them, there is a newer firmware available, do they replace the modem or ? (in case there are disconnect problems, etc) ?

The approved firmware releases don't change very often, the two models we use in your area are very stable - no problems at all.


damir52
SFRJ
Premium
join:2003-05-24
reply to damir52
....

Bojamijams6

join:2011-04-28
Brantford
reply to damir52
How are people's speed in Brantford? Specifically, Garden/Colborne or Garden/Elgin area


damir52
SFRJ
Premium
join:2003-05-24
reply to rocca
said by rocca:

said by damir52:

Are they providing it with the latest firmware?
How they deal with the modems with older firmware?
For example, if you buy \ rent modem from them, there is a newer firmware available, do they replace the modem or ? (in case there are disconnect problems, etc) ?

The approved firmware releases don't change very often, the two models we use in your area are very stable - no problems at all.

sorry about reply with "..." for some reason i was not able to see page 63. lol

Just in case it happens ... i was wondering, what do you guys do about that
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www.urimage.net - Free Image Hosting


buggerit2

@tdbank.ca
reply to Bojamijams6
I'm in the Powerline/Ivanhoe area and my speed has been solid for the whole time that I have had start (2.5 years). It's dsl 6 meg. I haven't had any outages other than a few weeks ago when Bell was doing some work but that lasted maybe 1 week and no problems since then. Customer service was good when I called them about it as well.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to damir52
said by damir52:

....Just in case it happens ... i was wondering, what do you guys do about that

 
Edit the URL to add 20 to the last number in it.

(Next page, the 1240 will become 1260.)

The system gets wonky sometimes on long threads.