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UCJ

join:2012-10-01

Frequent/fast connection drops

Going to call WOW tomorrow and see about a modem swap, but just posting here to see if anyone's had the same issue...

I've been getting frequent speed drops on my 15/2 WOW service. I don't know how long it's been happening, since I only noticed when trying to play online on my Xbox 360 (I don't play online often). Every ~20 seconds, the game will drop to 1/0 bars and freeze for about 1-2 seconds, then resume normally.

I can see the drops when doing speedtests, took a pic here: »i.imgur.com/XcjYh.png. Tried connecting my Xbox directly to the modem, brand new CAT-5 cable, tried a different coax cable to the wall, power cycled the modem, same problem. It's not a problem with the 360 either, I took it to a friend's and it was fine over there.

Something that may be related, I have an Arris TM402G/110 modem. We recently got rid of our WOW phone line, but the Telephone 1 light keeps blinking, even after resetting the modem. Shouldn't this be off/disabled? Thoughts?


NuclearXP

join:2012-04-12
Trenton, MI

I'm also having similar trouble - especially lately - with stability/connectivity/ping with xbox live. I have the ultra tv Arris gateway as my modem/router and a wireless router as my AP. Different setup obviously but I'm just chiming in in case there is a more centralized infrastructure issue. Unfortunately for me hard-wiring works fine.



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:29
reply to UCJ

UCJ, please send me your account number or phone number in a private message. I have an idea of what the problem might be.


Lamb_burger

join:2012-10-02
reply to UCJ

I'm having a similar issue. I lose connection entirely when watching netflix/browsing the web. I'm also using a third party wireless device connected to the Arris media gateway. I've already contacted WOW and had the gateway swapped out for a new one once. They also change the splitters on the coax in my house. If I can't get this resolved, I'm going to have to return to the old cable modem/dvr setup or leave WOW completely.


NuclearXP

join:2012-04-12
Trenton, MI

said by Lamb_burger:

If I can't get this resolved, I'm going to have to return to the old cable modem/dvr setup or leave WOW completely.

I'm right there with you. I have done a inordinate amount of testing and keep coming full circle to the fact that the Ultra TV DVR/gateway/modem/coffeemaker/kitchen sink just isn't designed or configurable in it's current state to properly function with add'l access points.

Lamb_burger

join:2012-10-02

The issues I've been seeing seem to relate somehow to the IP of the wireless router I've attached to it. It seems like the router loses connectivity every time there's a dhcp renew. I'm not totally sure that this is the cause because I don't have the diagnostic capabilities, but when I lose connectivity to the Internet, it seems I'm unable to manage my wireless internally across my LAN.


NuclearXP

join:2012-04-12
Trenton, MI

have you tried adjusting the dhcp renewal interval? what about doing static assignments for testing


UCJ

join:2012-10-01
reply to UCJ

Thanks to WOW Dan for fixing this for me! It had something to do with the telephone being enabled/disabled I think.