Truly bothers me that that after all is said and done the only option is litigation.
when DSL 1st became available we signed up and it took 6 months to get it working - we then has a couple of years of service till the push started to increase customer base. We have not had promised service since and this latest attempt to get over on people proves they only have an interest in doing the least for the most.
They oversold server capacity and now are dumping e-mail to Yahoo
Seems that WV is part of the issue for granting monopoly status to Frontier effectively locking out other suppliers.
You are correct. The WV PUC authorized them to take over the Verizon areas and those are the areas getting improvement. The rural customers are not being looked after. They just keep over selling, the results is that speed and reliability have gone way downhill.
Unfortunately the email service for the last few years has been with a contract firm. But I refused to use the Yahoo mail service because as you I took the time to read the terms of service. You have absolute zero privacy and they will use the information they gather from your email for marketing. No thanks, that is not for me.