O Canada! > Canadian > TekSavvy > Quebec Cable - Slow Speeds (vCable)

reply to george2020

Re: Quebec Cable - Slow Speeds (vCable)

Wow, fixed?

Not according to me. I'm back here because it's still NOT fixed. Last night was as crap as the last month.

What the hell is going on?

Hello,

Very sorry to hear you are still having issues. At this point everything should be working normally. Can you please post here: »TekSavvy Direct with your account info so we can look into this for you?

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

reply to ffffffffffff
It looks like you have a different problem.. Could be node congestion in your local area.
--
Marc - CEO/TekSavvy

reply to TSI Andre
I felt like playing Dirt 2 yesterday and my download on Steam was giving me my 30mbits. I'll try and do more tests tonight as Sunday evening is one of the big evenings of the week.

reply to ffffffffffff

Re: Quebec Cable - Slow Speeds (vCable)

reply to TSI Pierre
Not bad ... finally got over 20 Mbits after 10 test (normal speed is 15 Mbits)

reply to TSI Andre
Hello,

I switched from Acanac and signed up with teksavvy for 30mbps cable back in August 23rd and finally received my installation on the September 24th. For the long period of time I had to wait to get internet services, I was credited one week - $15.00. OK - not a great credit but fair enough.

Now skip forward to November 2nd and I have to say that only the last 3 days have I actually been satisfied with my service. I am now receiving high speeds of 23mbps to 34mbps on a consistent basis and maybe about 15mbps - 22mbps during peak time from 2-7.

The problem is - this past month I was having slow speeds of 5mbps to 15mbps on a daily basis during peak times and 2mbps - 10mbps at night! I am very happy that the problem has been resolved but I don't agree that I should pay $69 when I was getting less than quarter of the advertised cable speed. I just spoke with TSI representatives about this (keep in mind, my calls have been documented on my file and they were fully aware of the Quebec speed issue) and this was their response:

"Unfortunately, and we do agree, that slow speeds & service not meeting expectations can be very frustrating. But as for slow speeds, unfortunately we don't provide a credit for these. We do sell the service as an "Up To" as there never is a guarantee of what can/could/would/will happen." - TSI Martin

I have also heard this before from another tech support representative during a call on October 14.

I would like to get an honest response from a few of you who experienced these consistent slow speeds. Is this a fair policy?

and if you had cable with acanac - were the speeds any better or were there also issues in quebec?

I certainly expect there to be an impact on cable speeds during peak time and during congestion periods...but IMHO, less than 15mbps is not worth $69.

Hello Gatineaugirl,

If you can PM me your account information TSI Jonathan , I would like to look into your account and follow up on this.

Thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

reply to gatineaugirl
as per acanac's community forum, they resolved the speed issue in Quebec before beginning of October and they didn't have the same policy about issuing credits for slow speeds.

»community.acanac.com/acanac/view···#p123901

reply to gatineaugirl
You did buy an "Up to" service. Sure, I agree that the service was not worth $69 for a few weeks. Nonetheless, you can't expect a credit for every problem you have with your internet connection. The same goes for other services. You don't go around calling the hydro company for a refund when you get a power outage, you don't ask your cellphone provider for a credit when you travel out of coverage or your phone drops a call, and you don't ask for a credit when your satellite TV goes out during a storm. I don't mean to be aggressive or anything, I just find it weird that people complain about stuff like that... they got it fixed, get over it. I apologize if you feel like this post is a bit hostile.

reply to ghostly57

Re: Quebec Cable - Slow Speeds (vCable)

reply to newclientTSI

Re: Quebec Cable - Slow Speeds (vCable)

I've actually PM'ed you not long ago

thank you, i am new to this forum. how do i delete posts?

You can't you can only Edit them but no biggy.