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Reboot123

join:2012-07-05
Montreal, QC
reply to george2020

Re: Quebec Cable - Slow Speeds (vCable)

Usually my ping is between 10-15, but in the last days including today its been 35...(Montreal city)


ghostly57

join:2011-08-22
QC, Canada

1 edit
reply to george2020
said by george2020:

You are in Toronto
This situation touches Laval Quebec customers

I am NOT in Toronto. I am using the Toronto server for speed testing purposes, which is what you should be doing, since all web traffic that originates from TSI customers passes through Toronto. In order to get optimal ping and speed, you must use a Toronto server. Look to the left of this paragraph, and you'll see in which province I reside.

george2020

join:2012-10-26
Laval, QC
Sorry about that
But why the test server should be one in Toronto km away and not the one closest to my home


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
When doing your test in Montreal...

It goes Home > Toronto > Some other company test server in Montreal

You add much more distance by testing in Montreal as it need to go to Toronto & back to Montreal

When doing the test from Toronto

It goes Home > Toronto > TekSavvy test server in Toronto

This reduces the length data must travel to get the result.
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin


RMerlin

join:2009-10-09
Montreal, QC
Often, I get better results using the FibreNoire server here in Montreal than Teksavvy's own speedtest.net server, for some odd reason.

For example this Sunday I was having online gaming issues. After swearing at Teksavvy as a Speedtest with their server in Toronto showed only 10 MB/s out of my 30 MB/s connection, the next test done on Fibrenoire gave me my expected 30 MB/s. Makes me wonder if the Teksavvy test server at speedtest.net wouldn't have congestion issues

newclientTSI

join:2012-11-02
Gatineau, QC
reply to TSI Andre
Just wanted to give a brief update. Speeds have been good to very good for the last two weeks and the agents at customer service have provided exceptional support, accountability, and they seem to have great interdepartmental communication (issue was resolved quickly). I'm really pleased with teksavvy right now and their reputation for offering better service than acanac has proven to be 100% accurate.

I will post a review after the 4 month mark (after Christmas).

Thanks tsi jonathan and tsi david


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Thanks for the update. Glad things are working for you.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to newclientTSI
said by newclientTSI:

Just wanted to give a brief update. Speeds have been good to very good for the last two weeks and the agents at customer service have provided exceptional support, accountability, and they seem to have great interdepartmental communication (issue was resolved quickly). I'm really pleased with teksavvy right now and their reputation for offering better service than acanac has proven to be 100% accurate.

I will post a review after the 4 month mark (after Christmas).

Thanks tsi jonathan and tsi david

Awesome! Glad to hear it

We sent out an internal Kudos for Jonathan & David

Cheers,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!


rodjames
Premium
join:2010-06-19
Gloucester, ON
reply to TSI Marc
definately? lol

MFido

join:2012-10-19
kudos:2
reply to george2020
I am a cable customer for a week.

I see no congestion in Laval.

I am on the 3M profile:

»www.speedtest.net/result/2323569505.png

newclientTSI

join:2012-11-02
Gatineau, QC

2 edits
reply to newclientTSI
solved. post removed