O Canada! > Canadian > TekSavvy > Quebec Cable - Slow Speeds (vCable)

reply to TSI Marc

Re: Quebec Cable - Slow Speeds (vCable)

My point precisely

I guess my expectations for TSI were just too high!!

Or what you are so intently thinking is one thing is, in fact, another.
--
Marc - CEO/TekSavvy

I don't believe so!

Show me where you had a similar conversation with George Cope.
--
Marc - CEO/TekSavvy

*while* dealing with an outage and making sure everybody is doing what they need too in order to make sure customers know what's going on and network admins working to resolve it as quickly as possible.
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Marc - CEO/TekSavvy

reply to TSI Marc
That's exactly why it's still mixed feelings and because you are not giving up!

Let me try this from a different angle. Please don't call me a greedy liar. I honestly can't stand for it. I'm a person you know. It's just not true.
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Marc - CEO/TekSavvy

reply to Guru
To add to you're earlier comment, it wasn't "an opportunity to grow big". It just happened by doing the same thing we're doing now... Caring and trying to make a difference.. We even put stop sells for something like 6 months. I couldn't slow it down even if I wanted to.
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Marc - CEO/TekSavvy

reply to TSI Marc
Marc, in situations like this, wouldn't it be preferable to cap the speed of everyone affected to at least guarantee the connections stop dropping dead every 5 seconds? I mean, I love having 30mbits, but it's rather useless if it keeps dying and translates to less than 5mbits.

reply to Guru
Geez...get a room.

reply to TSI Andre
1/3 of my speed



1/3 will be paid on the next bill !

and FYI....

Ultimate Cable 30
Up to 30 Mbps Down / 2 Mbps Up

»www.teksavvy.com/en/residential/···cable-30

reply to singerie3
The issue here is not the speed cap, it's a congestion problem causing the connection to go completely down. The speed tests are just a way of measuring how bad it is.

Basically, on the worst nights, it goes from 0 to 10mbits every 5-10 seconds.

It's very bad for people trying to stream video feeds and I'm guessing online gaming.

Any ISP should be able to provide customers with a stable connection, no matter what "up to" marketing bullshit they use. TSI never played that card because I'm sure they know it would be wrong.

I checked on this and the third gig link is due to be installed on the 16th of October and then turned up either at the end of that week or early the next. Roughly 4-5 days after the physical link gets installed.

This third link was ordered at the same time as the last upgrade was installed. We're not sure why but the second link got used up abnormally quickly. Sales have been solid but nothing way out of the ordinary. Maybe speeds were upgraded but I'm not sure. Seems usage patterns have changed for existing users. The only thing we could have done differently would have been to go straight to 10gig and skip the 3rd gig link but even then, we'd still be waiting for the install. We would have needed to go from 1gig to 3gig to avert any congestion. Or to completely stop all new signups pretty much as the 2nd gig upgrade went in and even then, I don't know that it would have changed anything since the usage patterns appear to have changed.

The next upgrade is already in the works as well and it will be a 10gig link so future upgrades should be more quick since nothing physical needs to be added, all that will be needed will be to change the rate limit on the 10gig link. If usage patterns or speed upgrades occur.. we'll be in a better position to cope with it.
--
Marc - CEO/TekSavvy

reply to TSI Andre
For whatever reason you don't notice during online gaming. Pings in UT99 were stable at 60ish ms to the servers I was on for the last few days while I did notice a slow down from usenet.

Honestly when it comes between being able to use the internet unlike capped Videotron I'd still take a slow down every now and then. Though even through the slowdowns, down to about 400KB/s on newsgroups, I never noticed a slow down on browsing and no one mentioned anything to me for the rest of the household.

My only gripe so far which is unrelated is TekTalk which wasn't taking calls last night for whatever reason. Hopefully it was just a glitch with the obi202. Though there's been apparent call quality issues with it as well. Again I don't use the phone so I have no idea but may have to switch that back to Videotron so I stop getting unhappy looks.