Quebec Cable - Slow Speeds (vCable) - TekSavvy

Author	All Replies
chuck02 join:2012-04-05 1 edit	reply to TSI Marc Re: Quebec Cable - Slow Speeds (vCable) Removed. This thread is confusing enough as it is.
	to forum · permalink · 2012-10-21 17:33:19 ·
Hemish join:2012-05-31 Riviere-Du-Loup, QC Reviews: ·TekSavvy Cable	reply to TSI Marc said by TSI Marc: I checked on this and the third gig link is due to be installed on the 16th of October and then turned up either at the end of that week or early the next. Roughly 4-5 days after the physical link gets installed. I'm not being mean with the review on that front. Just saying how it is. Like I said, I appreciate talking directly with someone from Teksavvy about these issues instead of a vague situation we would probably get from Bell or Videotron with a congestion issue. On a Sunday no less. That open-minded mentality is what made me stick with Teksavvy so far and willing to continue for a while as to give a fair review. That's why I keep updating my review because I know 4-5 months is a short period to judge entirely on this congestion issue when I didn't notice any downtime in that period. Still, like I said, I can't recommend the service for out of office work hours (mostly prime time during evenings) to for my coworkers as a reliable (in term of speed consistency) option from my experience so far. Annoying for home usage but it's something that can be mostly worked around unless you want Netflix or last minute game download on Steam (which is like my main usage during prime time). So yeah, don't vanish from this thread, you already know where we come from which might color our speech or make us more accusatory than we should be. On our side, we know Teksavvy dropped the ball a bit and we're right to say it but we also know that you don't have full control of these situations as a TPIA. Honestly, though. Someone at Teksavvy should have looked at our province and know we would all jump ship from Videotron! Even those new upgrades in speed and data cap are a slap in the face! I just saw your signature and you mention CEO, after a bit of google I found your last name I think and if I'm right you should be able to get this. There's a reason we call them Vidéoétron around here. :P Edit : Ah crap, accents won't work here? Edit2 : Ah, here we go.
	to forum · permalink · 2012-10-21 18:04:04 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14 1 edit	Haha oui, j'parle bien le francais... Mon francais ecrit est terrible faque j'hesite toujours. Depuis que j'suis demenage a Chatham, j'en ai perdue. Ouin, des gros zero qui son tronche essentiellement. Haha You're right about recommending... And I hate that. And I want to fix it so you can. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-21 18:24:02 ·

bbwarrior join:2005-12-12 Saint-Laurent, QC	reply to TSI Andre said by TSI Andre: I am being told that more than likely on Thursday, the 25th, the upgrades will begin. Now, don't take me to the bank on that and keep it may take a little bit of time for things to balance out. Cheers, Andre Any updates ? I miss my unbuffered pr0n ;P
	to forum · permalink · 2012-10-25 11:09:53 ·
TSI Andre Got TekSavvy? Premium,VIP join:2008-06-03 Chatham, ON kudos:8	said by bbwarrior: said by TSI Andre: I am being told that more than likely on Thursday, the 25th, the upgrades will begin. Now, don't take me to the bank on that and keep it may take a little bit of time for things to balance out. Cheers, Andre Any updates ? I miss my unbuffered pr0n ;P That's a good question. I just poked internally and have been informed that we were just informed that it is being scheduled for tomorrow instead as they ran into some issues. Thanks, Andre -- TSI Andre Director of Service Delivery Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum ) Follow me on Twitter!
	to forum · permalink · 2012-10-25 11:16:19 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	RE: 3rd link - Looks like there's a problem, getting pushed back to tomorrow. No details as to why yet. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-25 11:47:07 ·
bbwarrior join:2005-12-12 Saint-Laurent, QC	reply to TSI Andre Thank you both, at least we know they're on it
	to forum · permalink · 2012-10-25 11:58:37 ·
george2020 join:2012-10-26 Laval, QC	Yesterday night my download in the Laval Fabreville area was between .31 at 10:15 pm to .94 at 11:07 pm This is really ridiculus extreme low speeds
	to forum · permalink · 2012-10-26 05:00:18 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	Another day another excuse. Apparently Videotron forgot to plug the wires in at the POI end so we weren't able to turn it up. If we're lucky it will be later today but my guess is that this is going to Monday. Really sorry gang. :/ we're pushing as much as we can.. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-26 15:04:23 ·
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20	reply to TSI Andre Is the 10 gig coming soon after? I imagine it will simplify things and make future upgrades much faster... I hope Bell stops dragging their feet on 10 gig soon too. -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2012-10-26 16:13:17 ·
ghostly57 join:2011-08-22 QC, Canada Reviews: ·TekSavvy Cable	reply to george2020 said by george2020: Yesterday night my download in the Laval Fabreville area was between .31 at 10:15 pm to .94 at 11:07 pm This is really ridiculus extreme low speeds Since the start of the problem, the lowest speed I've got to is maybe like 5 Mbps... There's a huge difference lol
	to forum · permalink · 2012-10-26 16:19:49 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to Guspaz good news! they fixed it! it's live right now... 10gig is ordered.. they're fooling around with some paper work still... but yeah, it should make things much more simple once it's in as it will only be a config change on their end. and on our end we'll just have the full 10gig opened up so it should be more simple. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-26 16:21:11 ·
ghostly57 join:2011-08-22 QC, Canada Reviews: ·TekSavvy Cable	Just to make things clear, did they install an extra 1 gig or did they already install the 10 gig link?
	to forum · permalink · 2012-10-26 16:24:43 ·
TSI Martin Premium join:2006-02-23 Chatham, ON kudos:23	reply to TSI Marc And now to notify agents
	to forum · permalink · 2012-10-26 16:25:56 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	reply to ghostly57 just the 1gig... we now have 3 full gig live.. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-26 16:56:37 ·
malquin join:2005-05-13 Montreal, QC	Just 1 more gig? ... Fine, we'll take it
	to forum · permalink · 2012-10-26 17:13:07 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	10gig is on order.. going as fast as fast can be! let us know if all is good in the evenings now. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-26 17:23:18 ·
george2020 join:2012-10-26 Laval, QC	reply to TSI Andre Does that mean no more .31mbps downloads in Laval ?
	to forum · permalink · 2012-10-26 18:27:58 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:14	Yep, It should... Try it out and let us know. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-10-26 18:36:33 ·
george2020 join:2012-10-26 Laval, QC	Based on tests between 6 and 10:45 pm it seems it has been fixed. If ever it occurs again I will notify you in this forum Thanks
	to forum · permalink · 2012-10-26 22:47:39 ·

O Canada! > Canadian > TekSavvy > Quebec Cable - Slow Speeds (vCable)

Re: Quebec Cable - Slow Speeds (vCable)