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TekSavvy → Re: I wonder what the cause of the 02.08 problem actually is?

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This is a sub-selection from Upgrading Firmware on Thompson DCM475

Teddy Boom k kudos Received Premium Member join:2007-01-29 Toronto, ON	Teddy Boom to dissilusion Premium Member 2012-Oct-1 7:49 pm to dissilusion Re: I wonder what the cause of the 02.08 problem actually is? said by dissilusion : I for one can say that the disconnect issues on my 2.08 firmware were definitely related to the channel bonding upgrades in my area. Before then, the modem was rock solid. Which is great to know, but.. It is important to remember that upstream channel bonding is just a lot harder to do than anything that went before. So, the issue you saw effected all docsis 3 modems regardless of firmware. What did you do to fix your issues? Did a firmware upgrade improve things, or did a technician come out and fix signal levels? Can you describe a bit about how a firmware was implemented and when the improvement was obvious (like, did Teksavvy ship a new modem)?
	actions · 2012-Oct-1 7:49 pm ·

mlord join:2006-11-05 Kanata, ON	mlord Member 2012-Oct-1 9:26 pm We've got documentation in this very thread of a simple firmware update to 02.16 on the same physical modem clearing up this kind of issue. I'm (much) more interested in what triggers the issue. Increased channel-bonding is a definite clue, that has been cited many times by many users. It's not clear to me if it's the channel bonding itself though, or the lowered DHCP lease times that accompany it in most (all?) areas. Or some other factor perhaps. ???
	actions · 2012-Oct-1 9:26 pm ·
nbinont join:2011-03-13	nbinont Member 2012-Oct-1 10:33 pm said by mlord: We've got documentation in this very thread of a simple firmware update to 02.16 on the same physical modem clearing up this kind of issue. I'm (much) more interested in what triggers the issue. Increased channel-bonding is a definite clue, that has been cited many times by many users. It's not clear to me if it's the channel bonding itself though, or the lowered DHCP lease times that accompany it in most (all?) areas. Or some other factor perhaps. ??? I've got DCM475 with STAC.02.08 and 8x4 bonding (+5dBmV)256QAM down/ (45dBmV)16QAM up. 60 min leases. I don't have a disconnect issue here (anymore).
	actions · 2012-Oct-1 10:33 pm ·
dissilusion @teksavvy.com	dissilusion to Teddy Boom Anon 2012-Oct-2 11:35 am to Teddy Boom I first waited for about a month to see if it would clear up, it didn't. Multiple daily reboots. As well I also waited to see if TS was going to announce a company wide directive for the issue. As none was forthcoming, and as the modem was purchased and still under warranty through TS, the exchanged it for a modem with the 2.16 firmware.
	actions · 2012-Oct-2 11:35 am ·

Forums → O Canada! → Canadian → TekSavvy	« Etobicoke (M8V), Internet is back online • Outage Report - October 7th, 2013 8:25 AM »
This is a sub-selection from Upgrading Firmware on Thompson DCM475