said by CXM_Splicer:...Being 'compensated' with happy customers... hahaha that is REALLY stretching it!!
Why else do you offer Broadband to your customers? keeping them "happy"/satisfied, if makes your store better than the one down the street with none, and makes yours a more desirable place to shop/eat then it adds value to your BUSINESS, and that value IS compansation for your costs.
allowing your friend/peronal guest casual access is different as it doesn't effect a business relationship, however if you CHARGE friend or provide regular access (say by Wi-fi to his apt.) then your relationship changes, which would violate the ToS for residential service.