|reply to Cessna729 |
Re: Slow internet
Thanks for your comment. Your situation sounds much like mine. Oversubscribed area, and Windstream still adding new customers they can't support! If you aren't getting 80+ % of the promised speeds 80% of the time, they are cheating you.
I got nothing but runarounds and lies from phone reps and billing. The Windstream tech (Patricia) here at DSL forums has been the only person who provided me with straight answers or even returned a phone call. She has called me 2 or 3 times just to give me updates. If you haven't contacted the Windstream support reps here, I do recommend doing so.
If you haven't already, I suggest filing complaints with the BBB, your state service commission, and the FCC. It's apparently the only way to get Windstream's attention, sadly. And they should have to answer for their policy of blaming customers' computers and routers, when they know the actual problem (oversubscribed area/old equipment).
Do ask for credit. Don't take no for an answer. Ask to speak to a supervisor, and let them know you are filing the appropriate complaints (above) for failure to provide the service you are paying for. This is breach of contract by Windstream, and it's not legal.
Tell everyone you know of your experience. If Windstream loses enough customers, nationwide, maybe it will make a difference (as you say... yeah, right).
I wish you luck finding another provider. Our only other option here (Douglas, GA) is a cable company (Mediastream, who bought out Charter here) with poor reputation and bandwidth caps, and a required 2-year contract. Ugh. I will never sign a contract, knowing I might be in a situation like this Windstream one down the road!
Sad that many other countries I've visitied have 20-50+ mbps service and better customer service than most USA Internet providers. Of course, customer service is dead in America.
I read recently that some of the big USA telco providers are phasing out DSL service, as the technology has pretty much reached its limits. Just something to think about. Where are the fiber optic networks promised back in the 1980s? lol....