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Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand

Norton 360 "uninstalling" itself after update.

After an apparent update yesterday (10/01/12), 360 decided to uninstall itself.

Uninstalled, used NRT, reinstalled. Repeated numerous times with same result. Program installs, but upon reboot, disappears again.

Anyone else having this problem or does anyone have a fix for this?

Leah
--
"Be simple, be earnest and spread that simplicity throughout everything you do."


jack b
Gone Fishing
Premium,MVM
join:2000-09-08
Cape Cod
kudos:1

Re: Norton 360 "uninstalling" itself after update.

You may want to try running an online security scan from one of the "major" anti-virus vendors to see if you could have caught something nasty that is causing this.

Running a system restore from earlier date may (or may not) fix the problem.

Good luck!
--
~Help Find a Cure for Cancer~
~Proud Member of Team Discovery ~


kvn864

join:2001-12-18
Sun City, AZ
kudos:1
reply to Sparrow

Re: Norton 360 "uninstalling" itself after update.



Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
reply to Sparrow

Re: Norton 360 "uninstalling" itself after update.

I'm sure you're just looking for helpful advice here from anyone who may be using Norton, but you could check out here too: »community.norton.com/t5/Norton-I···feedback

I noticed the new NIS 2013 was released about a month ago.
It sounds and looks like a train wreck... I'm sticking with NIS 2012 until I see some of the bugs fixed that users are complaining about in the forums. NIS 2012 was the best of the best in my opinion... then they took about 3-4 steps backwards with NIS 2013.
--
Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP


Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand
Thanks for the link, Dustyn. I was reading other threads about the problems users are having with 2013 and that's why I'm wondering about 360 as well. Will read through the forums at norton and see if we can resolve without the headaches other users are having.

Sorry I didn't stick with NIS and not that happy with 360. Still have about 5 months left on this subscription and wish I could turn it in for NIS 2012.

There are no infections on this machine and nothing extraneous running. I have a feeling it was yesterday's update that borked something as all was running smoothly prior to late yesterday afternoon.


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11

1 recommendation

One thing that Symantec did differently for this 2013 release was that they released 360, NIS/NAV all at the same time. It appears that the 2013 line up do have some issues.

You could also start a live chat with a Symantec rep that could remove your subscription for 360 and transfer it to NIS 2012.
»www.symantec.com/norton/support/···texp=vss
I'm not 100% sure this can be done, but the live chat agents are excellent at resolving any issues you may have and are far more speedy than a support forum. I've used them a few times myself for license key transfers.
--
Remember that cool hidden "Graffiti Wall" here on BBR? After the name change I became the "owner", so to speak as it became: Dustyn's Wall »[Serious] RIP


Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand
Getting no satisfaction from the forums, but will give the live chat a whirl and see if I can do the swap. I can't keep installing 360 after every boot up, it's ridiculous and there does not seem to be a fix. Working perfectly on my old Compaq laptop, but not on the new Lenovo.

Thank you, again.

jarrycanada

join:2004-12-02

1 recommendation

This sounds like a problem that could be better helped at the Norton Community boards. run by Symantec, nothing against this board.

»community.norton.com

This doesn't sound like a normal 360 problem..

Just pointing you in the right direction. I think you'll be better serviced there. this is more of a discussion about on going tech security then trouble shooting.

Jarry

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

1 recommendation

Wow! This board has sure changed for the worst if you are right.

lrmayer

join:2000-02-19
Arlington, VA

1 recommendation

reply to Sparrow
My brother called this AM when he noticed that Norton was no longer active. He first called Norton and was on hold for over an hour. While on hold he downloaded Microsoft Firewall extensions and Antivirus suite and installed that software.

Then Norton answered and said that it would be hours until they could help him UNLESS he was willing to pay $69 for priority service or he could even opt for a better service which was only $49 plus $19 per month! They admitted they knew of a problem in their software!

Obviously given his reaction to their proposed "rape consoling" when they themselves were the perpetrator , he will no longer ever be a Norton user. Personally, I am glad that I left the Norton "fold" many years ago myself for what I believe has proven to be much better alternatives (especially since I had to help my brother remove things that my software would catch - and Norton's obviously did not).


Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand
reply to Mele20
said by Mele20:

Wow! This board has sure changed for the worst if you are right.

You certainly have that right, Mele.

Remember when I was the one helping with all the Symantec problems? After this fiasco, looks like I'll be joining the Anti-Norton League.

I was on chat for almost 2 hours this AM and all they offered was remote assistance (fat chance of that ever happening) or holding for level two, which never happened. I'll be damned if I'll pay for support...
--
"Be simple, be earnest and spread that simplicity throughout everything you do."


Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand
reply to jarrycanada
said by jarrycanada:

This sounds like a problem that could be better helped at the Norton Community boards. run by Symantec, nothing against this board.

»community.norton.com

This doesn't sound like a normal 360 problem..

Just pointing you in the right direction. I think you'll be better serviced there. this is more of a discussion about on going tech security then trouble shooting.

Jarry

The board is a joke. Been there, done that...
--
"Be simple, be earnest and spread that simplicity throughout everything you do."


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11

1 edit

1 recommendation

reply to jarrycanada
said by jarrycanada:

This sounds like a problem that could be better helped at the Norton Community boards. run by Symantec, nothing against this board.

Jarry

Is there an echo in here?

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

2 recommendations

reply to Sparrow
said by Sparrow:

said by Mele20:

Wow! This board has sure changed for the worst if you are right.

You certainly have that right, Mele.

Remember when I was the one helping with all the Symantec problems? After this fiasco, looks like I'll be joining the Anti-Norton League.

I was on chat for almost 2 hours this AM and all they offered was remote assistance (fat chance of that ever happening) or holding for level two, which never happened. I'll be damned if I'll pay for support...

That is a shame. I do remember when you were helping all the Norton users here and before you it was Randy Bell and I had Norton way back then.

Where is Amy Sheehan?
--
When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson


Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand

Follow-up

Yesterday, October 20 (20 days after 360 first uninstalled itself), it suddenly decided to re-install itself. I did nothing except install the Norton toolbar around October 5 and went "bareback" until 360's sudden re-appearance yesterday.

Customer service at Symantec is virtually non-existent. I received a phone call at 16:20 YESTERDAY, after first contacting customer service nearly 3 weeks ago. Needless to say, I basically hung up on them and told them I no longer needed their assistance.

So, in this case, a user doing absolutely nothing to fix a Symantec problem yields a better result than their customer service.
--
"Be simple, be earnest and spread that simplicity throughout everything you do."

68754233

join:2012-10-16
012331
reply to Dustyn

Re: Norton 360 "uninstalling" itself after update.

said by Dustyn:

I'm sticking with NIS 2012 until I see some of the bugs fixed that users are complaining about in the forums. NIS 2012 was the best of the best in my opinion... then they took about 3-4 steps backwards with NIS 2013.

I agree with you.To me,NIS 2012 and Norton 360 v6 are the best of the best.I don't like updating the latest version.
»www.antivirusprice.co.uk/


siljaline
I'm lovin' that double wide
Premium
join:2002-10-12
Montreal, QC
kudos:17
Reviews:
·Bell Sympatico

1 edit
reply to kvn864
That's just an online, web-based scanner, works well though.

ESET may have a more current NRT

Whenever I use one that doesn't work, I say hey guys, that needs updating.