dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
12655
share rss forum feed

Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

1 recommendation

[TWC] Virtually All TWC Customers Face $3.95 Modem Rental Fee

Most Time Warner Cable broadband customers across the country will soon pay a $3.95 a month cable-modem lease fee in an effort by the cable operator to boost revenue by as much as $300 million annually.

New York City-area customers will be the first to see the modem rental charge, and customers began receiving postcards this week informing them of the new fee, which begins Oct. 15.

"It's an outrage considering how much Time Warner Cable is already charging for broadband service," says Stop the Cap! reader B.J., who received notification in yesterday's mail. "My Ubee cable modem is four years old and they want to charge almost $50 a year for something that costs $40 retail brand new? Not a chance. I am calling Verizon. Goodbye Time Warner."

A Time Warner Cable spokesperson said the company is busily printing notification cards that will arrive in customer mailboxes across the country in the next two months.

“Customers have the choice to purchase a modem from a third-party retailer to avoid paying the $3.95 per month,” according to the cable company.

Last year, Time Warner began gradually rolling out a $2.50 modem rental fee for new customers, but exempted current ones. Now the cable operator has increased the rental fee and intends to impose it on everyone except Starter Internet, Connected Learning, SignatureHome and certain IntelligentHome customers.

The cable operator may get resistance from customers, but Wall Street analysts state other cable operators, including Comcast, already charge up to $7 a month for modem leases.

Many customers will elect to buy their own cable modem, but the cable company has severely limited its approved device list in many areas to just a single manufacturer: Motorola Mobility, despite still leasing out often less-costly models from seven other manufacturers.

More details and quick reviews of the available models for purchase are on Stop the Cap!:

»wp.me/p2GbIL-7mP
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com



bluepoint

join:2001-03-24

Re: [TWC] Virtually All TWC Customers Face $3.95 Modem Rental Fe


Approved D3 Modems
Mr. Dampier, you might want to change the recommended Docsis 3 modem in your article, TWC narrowed the choices that customers can purchase to only two and they are SB6141, SBG6580. These are Docsis 3 modems that TWC shows in the NYC support page, might be different in others though.
»www.timewarnercable.com/nynj/sup···ur+Modem

Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

Yes, I have been scanning different approved equipment lists in different divisions and see the 6141 is a better choice. I have made the change.



unknvoip
RIP goose
Premium
join:2006-07-25
Rochester, NY
kudos:1
Reviews:
·ViaTalk
reply to Dampier

I find the limited number of (coincidentally higher priced) modems interesting. The number of TWC supplied modems is a much larger selection and includes modems that cost them, and could cost us much less.

Me thinks that the 'supported' list is designed to discourage customers from buying their own modems as the ROI is a year and a half or more on them.

But hey, I could just be a cynic. I am also becoming very disgruntled with TWC over the last 3 years, so I would probably buy my own even if it never pays for itself just to keep TWC away from more of my money.

This is too bad as I used to always pay my TW bill thinking that was the one bill I got real value from and didn't mind paying. I have since fired them as a TV provider and would fire them in a heartbeat if there was a true competitor in the market where I live.



tonyram57

join:2001-11-08
Brooklyn, NY
reply to Dampier

What about EL customers?


mathfaster

join:2005-09-23
Upland, CA

1 edit

said by tonyram57:

What about EL customers?

Nothing yet AFAIK. I am at the end of my 6 months promo with EL (going to $42)and will switch to TWC for 12 months in the next 30 days at $30 plus $2.50 modem fee for "new" customers via a promo. Deciding whether to buy a modem or not. 3+ years payback at $99 for the modem at the $2.50 rental rate.

»stopthecap.com/2011/05/10/gettin···r-cable/


SamNYC

@lake5media.com
reply to Dampier

Plz sign the petition and stop the monopoly run by TWC.

»www.change.org/petitions/new-yor···le#share


hottboiinnc
ME

join:2003-10-15
Cleveland, OH
reply to Dampier

$2.95 for Mid Ohio (formally WOH (except for Dayton) and Columbus/Central Ohio), current customers are grandfathered. 800-492-9336 has the currect information for Ohio areas. All fees vary, again by region.



New rates for new TWC HSI Provider- no frills, no caps, no modem fees, licensed in the ENTIRE TWC footprint:

The prices for the new company are (these are national-non promo rates):

10x1.5 - $65
15x2 - $85
50x5 - $97

Standard Install (required by TWC) $100 - this fee is $50 for a truck roll and $50 for a leased modem- no other modem fees apply.

IP Information:

1 extra DHCP $13
1 usable Static - $18

these prices are available nationally and no caps or frills, and are residential prices.

The website will go live today and I will post back the site.



roc5955
Premium
join:2005-11-26
Rosendale, NY
reply to Dampier

As far as TWC's "approved list" is concerned, I called last night and spoke to a rep who told me that the list will soon be expanded. She also told me that as long as it's DOCSIS 3.0 it shouldn't be a problem.

I believe it is correct in believing that TWC wants to discourage people from buying their own cable modems, as they only "certify" the costliest of the bunch.
--
"Understanding is a three-edged sword."



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS
reply to hottboiinnc

said by hottboiinnc:

New rates for new TWC HSI Provider- no frills, no caps, no modem fees, licensed in the ENTIRE TWC footprint:

The prices for the new company are (these are national-non promo rates):

What? Please clarify, new provider? Similar to Earthlink?
--
Usenet Block Accounts | Unlimited Accounts

bn1221

join:2009-04-29
Cortland, NY
reply to hottboiinnc

How is that better than the 10*1 for 49.00 TWC offers?


Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY
reply to hottboiinnc

said by hottboiinnc:

New rates for new TWC HSI Provider- no frills, no caps, no modem fees, licensed in the ENTIRE TWC footprint:

The prices for the new company are (these are national-non promo rates):

10x1.5 - $65
15x2 - $85
50x5 - $97

At those prices and installation fees, TWC has absolutely nothing to worry about. That is why they don't mind "competitors" like this.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com

hottboiinnc
ME

join:2003-10-15
Cleveland, OH

1 edit

Those prices also have no caps, and no extra hidden fees, such as modem rental. But then again, it seems like you're not happy regardless if there is an option or not.

Also for Wideband TWC charges on average over 100$ for that service. And NO Static IPs. And you can NOT host a server on a residential connection. With this provider you can. They have no limits. Try calling TWC and telling them you want a static IP on a residential connection.



dcurrey
Premium
join:2004-06-29

1 recommendation

You ever going to name this provider?



Steve Mehs
Gun Control Is Using A Steady Hand
Premium
join:2005-07-16
kudos:1
reply to hottboiinnc

said by hottboiinnc:

New rates for new TWC HSI Provider- no frills, no caps, no modem fees, licensed in the ENTIRE TWC footprint:

The prices for the new company are (these are national-non promo rates):

10x1.5 - $65
15x2 - $85
50x5 - $97

Standard Install (required by TWC) $100 - this fee is $50 for a truck roll and $50 for a leased modem- no other modem fees apply.

IP Information:

1 extra DHCP $13
1 usable Static - $18

these prices are available nationally and no caps or frills, and are residential prices.

The website will go live today and I will post back the site.

I know youve been spamming this site and have made it a point to post about this 'mystery provider in every one of your posts for the past few days and Ive done my best to ignore it. But really, 15/2 for $85? Time Warner is $75 + whatever the new modem rental fee will be for 30/5. Sounds like a no brainier not do business with this mystery third party reseller and just get the service from TW directly.

Whatever this business will or will not be, I have no interest in it. Even I you could give me 50/5 broadband, digital phone service, and a digital TV package with every regular and every premium movie and sports channel, with upwards of 150 of those channels in HD and a pair of whole house DVRs with no upfront costs, no contracts for under $250/month, which you probably cant, Id still have no interest. If my cable box or modem dies, I can swap it out same day. If my services arent performing to the level there should be, I can have a truck roll in a matter of hours. I dont want to deal with some third party and maybe save a dime in the process.
--
For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track.

hottboiinnc
ME

join:2003-10-15
Cleveland, OH

I'm not spamming think you. I simply made a comment. And like i said, services will be available next week and at that time a name will be available. But also good luck on those modem fees with TWC and any caps they put in. and remember- any server on a res connection with them will get you kicked off.

And with any 3rd provider costs are normally higher than with the actual last mile owner.- look at the cost of DSL.



dcurrey
Premium
join:2004-06-29
reply to Dampier

Its somewhat of interest to me. Thinking of moving to dish or direct tv. Have no clue as to what TW charges for stand alone internet or it they allow it for that matter. Used to require basic cable tv setup.

Guess I will wait.


ShowMeISP

join:2001-03-15
Kansas City, MO

said by dcurrey:

Have no clue as to what TW charges for stand alone internet or it they allow it for that matter.

In most markets, you "save" $10 by having it with tv, drop that and your internet side should jump $10.. Thats assuming you don't have some kind of "bundled" pricing to start with. In that case, you lose the bundle pricing, then add $10.

mathfaster

join:2005-09-23
Upland, CA
reply to dcurrey

said by dcurrey:

Its somewhat of interest to me. Thinking of moving to dish or direct tv. Have no clue as to what TW charges for stand alone internet or it they allow it for that matter. Used to require basic cable tv setup.

Guess I will wait.

Have standalone internet in SoCal with TWC via EL as I have Dish and ViaTalk. Currently paying $30 for 6 month promo with EL. Used to have TWC and paid $30 for 6 months as part of promo (now $32.50 with modem fee). That is for standard. If you Google TWC internet you should be able to find out the rates for your area via one of their links.


Steve Mehs
Gun Control Is Using A Steady Hand
Premium
join:2005-07-16
kudos:1
reply to hottboiinnc

said by hottboiinnc:

I'm not spamming think you. I simply made a comment. And like i said, services will be available next week and at that time a name will be available. But also good luck on those modem fees with TWC and any caps they put in. and remember- any server on a res connection with them will get you kicked off.

And with any 3rd provider costs are normally higher than with the actual last mile owner.- look at the cost of DSL.

Honestly, who cares about a modem rental fee when at the price you stated, with TW you can get twice the downstream, over twice the upstream, pay the modem lease fee and still be better off than this ‘mystery provider’. No matter how you attempt to spin it, that is simply not justifiable.

As for the prices of DSL, sorry, I don’t keep up with outdated and obsolete technology. I don’t go online and look at what blank audio cassette tapes are selling for these days, and I definitely don’t look at what’s going on in the dead land of DSL.

None of what you said applies to me personally. Time Warner has no caps, as a Signature Home customer it appears I’ll be exempt from the lease fee, and I have no desire to host a server. And yesterday, I thought you posted that today (as in 10/4/12) a press release would be sent out.

And one more thing, I prefer to do business with companies that are reputable, have a history and I know that when I wake up in the morning I can go on the internet, make a phone call and watch TV, without fear of having no service because my el cheapo no name start up provider couldn’t afford to be in business any longer and closed up shop.
--
For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track.

etaadmin

join:2002-01-17
Dallas, TX
kudos:1

said by Steve Mehs:

Honestly, who cares about a modem rental fee when at the price you stated, with TW you can get twice the downstream, over twice the upstream, pay the modem lease fee and still be better off than this ‘mystery provider’. No matter how you attempt to spin it, that is simply not justifiable.

Agreed... so what if the modem rental fee went up by a dollar, consider this as part of the price package.

said by Steve Mehs:

As for the prices of DSL, sorry, I don’t keep up with outdated and obsolete technology. I don’t go online and look at what blank audio cassette tapes are selling for these days, and I definitely don’t look at what’s going on in the dead land of DSL.

LOL.

shawnunder7

join:2011-10-08
reply to dcurrey

RR Standard is $29.99. Cancelled my TV, and got Directv. My phone and internet comes out to 69.99 a month.



TWCBait

@rr.com
reply to bluepoint

Got 6141. Waited more then 2.5 hours (!) on phone to reach to tech support level 3 to connect it. Regular tech support was not able to activate it.



TWCBait

@rr.com
reply to shawnunder7

Does it work fast and fine during bad weather?



antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
Reviews:
·Time Warner Cable
reply to TWCBait

said by TWCBait :

Got 6141. Waited more then 2.5 hours (!) on phone to reach to tech support level 3 to connect it. Regular tech support was not able to activate it.

2.5 hours? Wow, it seems activating a cable modem seems a difficult process for basic support to do.


pc

@rr.com
reply to TWCBait

Where did you find the 6141? I can;t find it anywhere...


jeblis

join:2012-10-08
Austin, TX

said by pc :

Where did you find the 6141? I can;t find it anywhere...

It's pretty much sold out right now. There were 8 total on amazon last Thursday. Ebay has a few, but the price has spiked considerably. Best bet is to eat the $4 charge for a few weeks/months until the price drops to a reasonable amount.


TWCBait

@rr.com
reply to pc

It was ordered on Amazon at October 2nd or 3rd about $99 and $5 shipping. EBay’s profilers bough the stack and now it is double price $200 on EBay. May be in couple of moths the price come back lower due to demands but nobody knows.



TWCBait

@rr.com
reply to antdude

Found I was lucky to have it activated. Other people were denied the same day and connected only today with 20 minutes non avoidable waiting per every call.



TWCBait

@rr.com
reply to jeblis

+1