|reply to Truckinguy2 |
Re: Why can't Fairpoint provide steady service?
Given the history you seem to have with this problem I'd suggest finding out who the CEO is and calling their office. I had a major problem with my Comcast service once, as in they knocked out my modem from provisioning 5 times in one week, and after getting the run around called the CEO's office. A very helpful individual there took my information and my complaint. Comcast fixed my problem IMMEDIATELY and permanently and the person in the CEO's office followed up with me once a week for at least a month to make sure everything was working right. While it sounds like there are some hardware and network configuration issues that need to be addressed in your case that may take longer to fix than 5 minutes I'm pretty certain that there has to be someone in the CEO's office who must take complaints and resolve them.
I've spoken to a couple of managers/supervisors and they are worse than the techs. They make excuses for everything, say I'm not entitled to a discount and that I'm the only one complaining and I should be happy for what I get basically.
It's been a month since the tech I spoke to said he was going to find out what the timeline was for potentially updating my feed. I called him last week and he said he had heard nothing and couldn't get a response from anybody and would get in touch with me when he did...
I'll be old and grey before this happens, does anybody know anything regarding this new FCC regulation/guidelines that maybe I can contact somebody that matters and prove they are not holding true to their responsibility?