Topic 'Brighthouse Indianapolis Biz down' in forum 'Bright House Networks' - dslreports.com

Re: Brighthouse Indianapolis Biz down

Sun, 07 Oct 2012 17:31:38 EDT

Boilermaker posted : I have not noticed the issue in Carmel. I was actually running tcpdump overnight and continued to see at least incoming traffic. I even received some SPAM at 06:09.

What DNS servers are you using? If you like, you can try using Google's DNS servers: 8.8.8.8 and 8.8.4.4 (2001:4860:4860::8888 and 2001:4860:4860::8844 if you have setup IPv6). Personally, I run my own DNS server that caches directly from the root servers.

Re: Brighthouse Indianapolis Biz down

Sun, 07 Oct 2012 07:34:00 EDT

anon posted : just about everyday now it goes out for at least 5- 10 minutes, seriously fix wtf is wrong with it or im about to leave. happened at 6:02 am dns says its not working and limited to sites and connection speed. resetting dnt work, end up just having to wait crap out. serious is it this hard to fix it?

Re: Brighthouse Indianapolis Biz down

Thu, 04 Oct 2012 11:14:11 EDT

JLarrabee posted : Just went down again!

Re: Brighthouse Indianapolis Biz down

Wed, 03 Oct 2012 08:16:27 EDT

BHNtechXpert posted :

said by rugby:

said by BHNtechXpert:

said by Cespemc :

Okay so this makes twice in two weeks that this has happened, I need dependal service. This is ridiculous!

Um no...it didn't. You might be having an individual problem but THIS has not happened twice in two weeks.

We have half a dozen clients downtown with your service and twice now in two weeks they have been down for multiple hours. The time before this it was over 24 hours on a weekend and WE had to reset their modems as your support couldn't do it properly.

Don't tell me it was an individual problem, we monitor their firewalls for uptime and they ALL went down at the same time both times.

I can assure you that what happened yesterday was unrelated to anything that your customer(s) might have experienced two weeks ago. Rather than argue about it why don't you open a direct forums thread, include each of the customers data you refer to and I will personally investigate each and get you some answers.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: Brighthouse Indianapolis Biz down

Wed, 03 Oct 2012 07:13:16 EDT

rugby posted :

said by BHNtechXpert:

said by Cespemc :

Okay so this makes twice in two weeks that this has happened, I need dependal service. This is ridiculous!

Um no...it didn't. You might be having an individual problem but THIS has not happened twice in two weeks.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 23:50:27 EDT

BHNtechXpert posted : This issue has now been completely resolved....if you continue to have problems it is likely isolated to you...be sure to reboot your modem first and if this doesn't work give us a call. Thanks again for being so patient today.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 22:05:16 EDT

anon posted : Any word on when the service will be up? This is getting frustrating. It has been eight hours so far. I use internet for my job, and need to be online. Right now I am racking up my data usage from my phone just so I can work.

Will there be any compensation for not having service?

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 21:58:10 EDT

DocBullseye posted : I've been having intermittent connection issues since Friday in Brownsburg. Not sure if this is a related issue or not.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 20:55:31 EDT

JLarrabee posted : I realize you may not have the authority to publish an official response to an RFO request from a public forum but i'm still going to ask ;) What caused the outage? I was told one thing on the phone from a local rep and another thing from another rep I spoke with.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 20:45:59 EDT

BHNtechXpert posted :

said by Cespemc :

Okay so this makes twice in two weeks that this has happened, I need dependal service. This is ridiculous!

Um no...it didn't. You might be having an individual problem but THIS has not happened twice in two weeks.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 19:23:53 EDT

anon posted : Okay so this makes twice in two weeks that this has happened, I need dependal service. This is ridiculous!

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:40:18 EDT

BHNtechXpert posted : Thank you for the update and your continued patience.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:30:54 EDT

JLarrabee posted : Well I'm back online!

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:24:26 EDT

anon posted : I'm in Indianapolis and my home internet is down but cable working. No word why either...

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:18:34 EDT

rugby posted : This is twice in the past two weeks we've had clients with multiple hour outages. What the hell is going on with your network?

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:03:48 EDT

anon posted : I have residential service and the Internet is currently not working, although cable television appears untouched. I have also not been able to contact them by their local phone number. Hope this is quickly resolved, but glad that I'm not alone.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 16:03:45 EDT

anon posted : I'm in Marion and my Internet is also down. Can't contact anyone from brighthouse.

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 15:54:46 EDT

JLarrabee posted : I know this is probably going to be a no but is there an ETR? Do we know the cause of the outage?

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 15:50:57 EDT

BHNtechXpert posted : Guys thank you for being so patient. We are aware and the issue is being worked now...

Re: Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 15:44:55 EDT

anon posted : My wife just told me the residential service we use is out right now, too. We've contacted a couple of people and they aren't sure what's wrong.

Brighthouse Indianapolis Biz down

Tue, 02 Oct 2012 15:42:13 EDT

JLarrabee posted : Appears everything in brighthouse in indianapolis business is offline. I can't even reach them on the local number. Anybody know whats going on?