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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
reply to Hank

Re: latest Frontier failure

said by Hank:

cdru - If you would had read the entire thread you would have seen that both Cycholobo and I have gone elsewhere for our email service.

Then why gripe here?

But it really does not make any difference if it is value added service or not, the problem is that they are requiring you to sign a new TOS that provides one with zero protection and permits Yahoo to use your emails to gather information about you that is provided to other organizations.

Don't like it? Don't use it. If you have another alternative for email then what's the big deal? I have my own domain that I use exclusively. I'm sure I have a Frontier email account of some sorts somewhere, but I never use it. If Frontier/Yahoo/whoever is going to base a profile on me, it's going to say that I have a gigantic need for natural male enhancement, I'm in need of a casual relationship with some Russian models, and some Nigerian has a business opportunity for only me.

As I said in a previous post, valuing your privacy is one thing. Overestimating your worth/importance is another.


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:3
Reviews:
·Frontier Communi..
said by cdru:

Then why gripe here?

Don't like it? Don't use it. If you have another alternative for email then what's the big deal? I have my own domain that I use exclusively. I'm sure I have a Frontier email account of some sorts somewhere, but I never use it. If Frontier/Yahoo/whoever is going to base a profile on me, it's going to say that I have a gigantic need for natural male enhancement, I'm in need of a casual relationship with some Russian models, and some Nigerian has a business opportunity for only me.

Because this is the appropriate forum to complain or complement Frontier. Sorry about your perversion, is this really the place to address it?

Cycholobo

join:2008-08-09
Webster Springs, WV

1 recommendation

reply to cdru
sad that you believe what you have presented.

next time you go for a six pack you may find that you are actually buying a 4 pack and the extra 2 are a "Value Added" bonus. Guess what comes next.

Our experience with Frontier/Citizens has been a long term relation. They are the ONLY carrier in the area due to an exclusive rights deal they have with the state. When DSL became available we signed up and it took about 6 months to get it right. Not a problem because then we had years of quality reliable service. Then came the client base expansion without the hardware expansion.

They "Oversold Capacity" and management is not willing to spend for hardware upgrade in rural areas and we have not had the service that we were guaranteed for the last three years. They did however change the guarantee to 70% of what they sold and still can't do it.

Frontier sells "Internet Packages" that include specific services including the e-mail that they replaced with Yahoo and ESPN and some other streaming.

Frontier does fine most of the time with small packets loss ranging from 0 to low single digits - bump to med sized packets and most of the time it ranges between 0 and low double digits - jump to large packets and we get 40 to 100% packet loss.

You can not "stream" with these numbers. They are selling services they can not supply. The streaming is useless and that doesn't matter. I would simply like to receive what I was sold. It would appear that you are okay with not getting what you have paid for. Apathy permeates society and the world is Not better because of it.

Maybe I'm "Old School" from a time when an entities worth to society was based on "Ethics", "Honor", and a persons "Word" or "Handshake". My wife and I have always provided our clients with what we say we will provide, and in most cases more.

It's all about "Ethics". Frontier is selling services they can not supply and that is the point.

Sorry You missed that.


cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
said by Cycholobo:

next time you go for a six pack you may find that you are actually buying a 4 pack and the extra 2 are a "Value Added" bonus. Guess what comes next.

Bad example as the 6 pack is what you're buying. You didn't subscribe to your ISP because you needed an email account. You subscribed because you needed internet access and it came with an email account.

That six pack that you referred to...the bag that it was put in when you checked out is the email. They toss it in with your purchase. You technically pay for that bag as it does have a non-zero cost, but you don't pay less because you just carry it out instead of using a bag.

It's all about "Ethics". Frontier is selling services they can not supply and that is the point.

Sorry You missed that.

I didn't miss that. Your post was regarding their latest failure, their email service. I commented specifically on that aspect. Your line quality and packet loss is a legitimate issue and I don't have a issue with complaining about that because that is what you are paying for.


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:3
Reviews:
·Frontier Communi..
reply to Cycholobo
Cycholobo - The folks that are responding and stating that email is not the service being purchased don't live in our area. So they single out the email aspect only; could be because the have stock in Frontier or are employed by them. The do not put up with the same poor service those of us in this area of WV do. I agree with you that when Frontier advertises a package deal and highlights what they are providing in that package deal then you have the right to expect them to provide decent service. It could be their local area is managed much different than the area you and I live in. So they have a different perspective of the service they receive from Frontier. Good for them that they are receiving decent service from Frontier. But they need to stop knocking folks that don't receive what they pay for, who receive service support that is well below acceptable standards, who get cut back on speed because Frontier does not address the congestion issue, and they just keep over selling an already over burdened system. That's only the internet side. I could list an equal or longer list of issues with the telephone service provided by Frontier.


darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
kudos:4
Reviews:
·Frontier FiOS

1 edit

So they single out the email aspect only

No, the OP did that -- brought up the Yahoo! mail service as the "latest Frontier failure".

could be because the have stock in Frontier or are employed by them.

Uhm, no. But thanks for playing!
--
♬ Music is life ♬


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to Cycholobo
said by Cycholobo:

It's all about "Ethics". Frontier is selling services they can not supply and that is the point.

Ethics? In Corporate America? The only Corporate ethic is pleasing the shareholder.

AT&T/Comcast/Verizon/CenturyLink; it is all the same, and it is all about the bottom line.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


wesm
Premium
join:1999-07-29
Redmond, WA
reply to Hank
said by Hank:

Cycholobo - The folks that are responding and stating that email is not the service being purchased don't live in our area. So they single out the email aspect only; could be because the have stock in Frontier or are employed by them. The do not put up with the same poor service those of us in this area of WV do.

So? We're still Frontier subscribers. Our service areas got bought out, just like yours did. Why does having a different opinion or even a different service experience mean that our stance is automatically suspect? I can't believe you don't understand how insulting it is to imply that when someone thinks a company is decent at what they do, that person has obviously been bribed.

In the FiOS areas of Washington, Frontier doesn't even advertise e-mail accounts. That said, of course Frontier has problems. We got our upstream speeds chopped with no warning and 15-30% price increases on Internet. Verizon had problems, and GTE before them had problems. My opinion (whoops, better check to make sure I haven't been paid for this opinion) is that Frontier has the same kinds of problems any other ISP has, but your frustration is compounded because you can't switch to another provider. Have you considered other outlets for your frustration, like trying to convince your city to build municipal broadband, assuming your state even allows that?

Frankly, no amount of complaining to Frontier or the FCC is going to do any good. Frontier has a good deal going by being the only carrier in the area and being protected by both law and geography. There aren't enough people in your area to make having multiple, competitive carriers worthwhile. Even if there were, large broadband providers have made sure that smaller or municipal providers can't even try to make a dent.


Hank
Searching for a new Frontier
Premium
join:2002-05-21
Burlington, WV
kudos:3
Reviews:
·Frontier Communi..

2 edits
Sorry, most of our area was not bought out. We are legacy Frontier customers. The reason you have a different opinion is because part of the agreement when the Verizon buyout occurred was that they would make improvements to those areas. Legacy customers in our area are not receiving the benefits of those improvements. Our service continues to degrade.

I do understand that it is insulting, but that was not the intent. So if you were insulted I do appologize. Likewise if you are receiving good service we are happy that you are. No one was accused of taking bribes. The entire point was that the statements by those from other areas have the misconception that the improvmeents are system wide. They are not, those of us in some of the legacy areas continue to have service degradation.