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rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105
reply to Nightfall

Re: Don't like the fee?

'cept there's a couple of problems with that, at least in my region (dunno whether it would properly be called "Northeast," "Western New York," or "Buffalo area"). One, the service is being sold without a modem line item, and hobgoblin See Profile (a TW employee) tells us in the TW forum those of us who have bought cable modems are grandfathered in for a "customer owned modem" billing credit. Two, if you want Wideband (and perhaps other, higher-tiered services), customer owned modems, although perhaps technically capable, are (according to policy) not allowed. Three, I seem to remember hobgoblin saying (well, writing anyway) policy has changed in that customer-supplied modems are being phased out (meaning I don't have to change mine out as I'm grandfathered in, unless I no longer use the ones I have).

Either way, I oppose the notion. I don't want to pay for a modem five times over, and think it's reasonable to receive some minimal level of tech support bundled with the access fees. I don't think I ever had to call the cableco (whether Adelphia or TW) for my SB5100, and only had to call a few times within the last year or so for my SB6120. Otherwise, it has been many, many months of service basically without a hitch requiring support (meaning no additional cost to TW).
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
"One, the service is being sold without a modem line item, and hobgoblin See Profile (a TW employee) tells us in the TW forum those of us who have bought cable modems are grandfathered in for a "customer owned modem" billing credit.
Two, if you want Wideband (and perhaps other, higher-tiered services), customer owned modems, although perhaps technically capable, are (according to policy) not allowed.
Three, I seem to remember hobgoblin saying (well, writing anyway) policy has changed in that customer-supplied modems are being phased out (meaning I don't have to change mine out as I'm grandfathered in, unless I no longer use the ones I have)."

It appears possibly that you are using some very old quotes from me.

A while ago there was a policy that gave customer owned modems a credit, the modem cost was included in a promotion. Once the promotion ended the credit did too.

Initially when the D3 tiers were rolled customer owned modems were not allowed, That policy has since changed and there are numerous people that own their own modem and have a D3 service.

I have never stated that customer owned modems are being phased
out.

If you have your own modem you will of course receive the same support as everyone gets!

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


rchandra
Stargate Universe fan
Premium
join:2000-11-09
14225-2105

1 edit
my bad. (gosh, the older I get, the flakier my memory gets).

I thought I read something along the lines of, no more (as in additional, as in if you're beginning service) customer supplied modems, but if you have one already, you could continue to use it. Ergo, not in so many words, but phasing out of allowing customer modems. I'm thinking, you must have at least written no more credit, that it's no longer a line item and modem is included in the price. And admittedly it's been a few months since I looked closely at my bill (usually I just look at "the bottom line," and it hasn't increased), but at least I used to see a -$3.00 line item.

The credit (or lack of charge, when it WAS a separate line item) for supplying my own modem is the primary motivator for me buying one. Without it, the reasons would be technical, as in for example I like the performance of some model.

I apologize for any misunderstanding. just sayin' that's my recollection, and I did not research the TW (RR) forum before writing.

And as for support, yeah, it's been pretty good. I was commenting on it more from a cost basis, that it doesn't seem to me like it should be much different, renting/leasing or customer supplied.

I just heard a news story on WHAM-AM about this. Part of their stated reason of needing to charge the modem fee is that some people never return theirs. That seems kind of silly, at least for a reason. Like some other services, just state up front if you don't give it back, you'll be charged $X, and if you don't pay up, it goes to collections, just like any other unpaid bills.