Topic 'Re: C'mon TekSavvy - Bring back your POTS offering' in forum 'TekSavvy' - dslreports.com

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 08 Apr 2013 11:52:41 EDT

Limber posted : I'm no expert on the subject, but judging from Bell's prices for basic service, calling features, and long distance plans (many of which are obviously designed to overlap in such a way that it's difficult for a consumer to determine which one is cheaper for their needs), it seems to me that they must make a big percentage of their overall profits from POTS. Hell, their rates are so high compared to VOIP that anyone who makes more than a handful of long-distance calls pretty much has to purchase a long-distance plan to "save money". Blatantly greedy.

No surprise that Bell has clamped down the practice of porting to other telephone providers. They probably just allow the bare minimum of portings to avoid being charged with ant-competitive behavior.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 08 Apr 2013 11:34:49 EDT

zong posted : Just as an FYI everyone and I told this to the Tek rep when I signed up.

Telus cannot port numbers from Bell either.

I was told when we switched from Bell to Telus for everything (PRI, T1s, cellular, LD, conferencing) that they could not port our 1FL's (landlines) for the same reason.

This isn't just Tek. This is affecting others as well.

In fact, that was back in October 2012. I queried them again in late Feb 13, and the answer was the same.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 08 Apr 2013 10:17:54 EDT

ikolsteren posted : I just tried to transfer my home # as well and got the same deal.
Bell won't tell you why and gives you the run around. Says the order wasn't place properly, or that the number couldn't be ported. On TekSavvy side the first reps didn't know why the order wasn't going through till the third one told me about the stop sale. I am not sure about the VoIP service. Need to convince the wife

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 04 Mar 2013 18:25:36 EDT

anon posted : Since the Teksavvy people haven't figured out a way to stop selling mid-month...

How about this. Assign one employee to task of making transfers from Bell. This is the only employee who is allowed to make this type of sale. Have that employee go through the waiting list each month up until the allowed number of transfers is reached. The employee can contact the people on the waiting list, ask if they still want to switch, then set everything up.

Give the other salespeople the ability to add to the waiting list, and to tell potential customers how long the list is, and estimate how many months they will have to wait.

The waiting list doesn't have to be fancy. It can be a text document. It might be a little tricky to make it accessible to several people, or track changes on it, but surely you have some sort of intranet, or way to share information?

Is that so hard? Why is it taking several months to figure this out?

Re: C'mon TekSavvy - Bring back your POTS offering

Thu, 21 Feb 2013 11:54:17 EDT

TSI Martin posted : Shout out has been heard! Thanks!

Re: C'mon TekSavvy - Bring back your POTS offering

Thu, 21 Feb 2013 11:37:32 EDT

braveneworld posted : Shoutout to the TSI team for seamlessly navigating a switch. Very, very happy with service both before and after change from the mothership. Thanks.

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 30 Jan 2013 16:00:26 EDT

xxgg posted : Hope that TSI can start taking orders again...

As a DSL user, using a VoIP isn't saving me much money as the savings will go towards paying the DryLoop fee.

I would rather pay a cup of starbucks coffee price worth of money and get a stable landline.

Too bad cable service just suck in my area... DSL connection is just too consistant for me to give up ;)

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 28 Jan 2013 10:49:24 EDT

TSI Keith posted : I've asked around for any further possible update this morning. What I've been advised is that we haven’t forgotten about this services and we are still putting things together to bring back this service to some capacity.

As soon as we have further update we'll let you guys know here.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 28 Jan 2013 02:22:02 EDT

Savant posted : So how old will I be before the POTS offering comes back? How about allowing current customers an inside track? The limits can't be so tight that you can't set a monthly quota. Heck, even if you have to have reps make notes and post it on a whiteboard at the end of the day it would be better than nothing. This is lost revenue, I'm surprised you guys haven't figured out a solution yet.
--

Attack the words, not the writer...

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 18 Dec 2012 21:28:02 EDT

cognizantt posted : guspaz, that gave me the best laugh i've had this week. thank you.

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 18 Dec 2012 20:27:06 EDT

TSI Keith posted : Hello,

At the moment there is no further word on this but I will ask around tomorrow and see if there might be any ETA or possible options (such as a waiting list)

In the meantime you mention phone and DSL. You're going to want to move the DSL service first (and could do so now if you'd like) to avoid any downtime. Before the stop sell on phone if we were to port a number over and order DSL at the same time the DSL would be delayed by approximately 5 business days. However if the DSL was brought over first, then the phone could be ported which shouldn't have any downtime.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 18 Dec 2012 11:42:54 EDT

Charlez posted : I have Bell home phone and Teksavvy DSL on the same line.

From what I have read, I cannot switch to Teksavvy. If I don't keep my current home phone number, would I be able to get Teksavvy home phone service?

Re: C'mon TekSavvy - Bring back your POTS offering

Sun, 16 Dec 2012 12:13:53 EDT

braveneworld posted : Marc/TSI -- I'd really love to port over both my landline and DSL business from Bell. Happy to use a waiting list, or the "handball" method. Suggestions for triggering either option would be gratefully received.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 03 Dec 2012 07:03:51 EDT

HeadSpinning posted :

said by morisato:

What You need to do is Come up with a workaround, Port the Number to tektalk, THen Port it back to the landline p:) Thus Your not Porting from a bell landline to a teksavvy landline. Aka Loophole!

That actually won't work. If the number is a native Bell number, it doesn't matter where it is coming from (Cable, VoIP, etc.), it still counts against the wholesale customer's maximums. Presumably, this is because Bell is too lazy to get their programmers to sift out the most recent carrier a number was ported from, rather than the original number owner.

Since the Wholesale POTS product is not tariffed, Bell can impose whatever commercial terms the wholesale customer agrees to - as unreasonable as they may be.
--
MNSi Internet - »www.mnsi.net

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 03 Dec 2012 03:36:25 EDT

nitzguy posted :

said by malocite:

I am still holding out for a celebrity Jeopardy with Sean Connery, Burt Reynolds and Watson the Computer..... the jokes write themselves... why oh why can't they make it happen :) Stupid actors with stupid schedules....

I'm sure Norm MacDonald and Darrell Hammond are free, but getting Will Ferrell back to do Trebek might be the toughest part...

Although you're right, the jokes do write themselves :).

Back On Topic, I guess I'm glad I got TSI POTS...but I was a net-new subscriber, I didn't come from Bell.

EDIT: to the TSI Peeps, is it possible for me to change my phone number? I've run into the unfortunate incident where I've received a phone number from a deceased person...telling the CBC to do their homework and check on whether or not a person is alive or not...doesn't put any faith in the CBC...but that's another topic for another day.

If its possible if someone could let me know via PM, if Not...I'll just have to figure something out because its getting very annoying.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 03 Dec 2012 03:05:23 EDT

videonerd posted : It's not a loophole, you just uh, didn't like the VoIP service. yeah.

Re: C'mon TekSavvy - Bring back your POTS offering

Fri, 30 Nov 2012 21:04:00 EDT

Gladman911 posted : Using magicjack plus without issue. Will miss the 911 service (which is bulletproof), but other than that, you can't beat $0/month unlimited NA for the first year. (hardware was $55 on sale).

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 27 Nov 2012 12:19:53 EDT

malocite posted : I am still holding out for a celebrity Jeopardy with Sean Connery, Burt Reynolds and Watson the Computer..... the jokes write themselves... why oh why can't they make it happen :) Stupid actors with stupid schedules....

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 27 Nov 2012 09:35:15 EDT

TSI Andre posted : +1

My favorite of all those is the "Things Trebek Sucks"!

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 27 Nov 2012 00:04:10 EDT

Guspaz posted : The Celebrity Jeopardy sketches are my favourite Saturday Night Live sketches of all time :)
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 22:56:14 EDT

TSI Marc posted : LOL that's hilarious.
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 22:39:06 EDT

Guspaz posted : For some reason, this reminds me of:

said by Celebrity Jeopardy :

Sean Connery: I've got to ask you about the Penis Mightier.

Alex Trebek: What? No. No, no, that is The Pen is Mightier.

Sean Connery: Gussy it up however you want, Trebek. What matters is does it work? Will it really mighty my penis, man?

Alex Trebek: It's not a product, Mr. Connery.

Sean Connery: Because I've ordered devices like that before - wasted a pretty penny, I don't mind telling you. And if The Penis Mightier works, I'll order a dozen.

Alex Trebek: It's not a Penis Mightier, Mr. Connery. There's no such thing!

Nicholas Cage: Wait, wait, wait.. are you selling Penis Mightiers?

Alex Trebek: No! No, I'm not.

Sean Connery: Well, you're sitting on a gold mine, Trebek!

--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 22:24:05 EDT

TSI Marc posted : we dont endorse that.
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 22:20:44 EDT

morisato posted : What You need to do is Come up with a workaround, Port the Number to tektalk, THen Port it back to the landline p:) Thus Your not Porting from a bell landline to a teksavvy landline. Aka Loophole!
--
Every time Someone leaves Sympatico an Angel gets its wings.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 14:13:45 EDT

TSI Marc posted : sorry, yeah the same still holds.. no change. we still dont have a way to track and implement stop sells mid-month.. every month.. there's basically no easy way to deal with this other then to maybe hand ball a few here and there..
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 14:03:53 EDT

dbusguy posted : Nothing wrong with VoIP. I've been with Vonage since October 2007. Never had a problem. Used Vonage with Rogers cable internet, Teksavvy DSL and now Teksavvy Cable. Works excellent, good quality. Have UPS powering Vonage, router and modem.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 11:48:02 EDT

TSI Marc posted :

said by Guspaz:

Isn't POTS reselling a CRTC tariff'd item? I guess you guys are doing this off-tariff?

For a brief period it was. That's how we originally started into this. Then the CRTC changed their minds essentially and now it is no longer a tariff'd service. The only way is through a commercial agreement like we have.
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 11:33:12 EDT

MFido posted : Marc, just to be sure ... the Bell POTS phone service stop sell is lifted and we can subscribe now? New phone lines or transfers from Bell or other resellers?

Edit. I see Andre's post here who clarifies: »Teksavvy - Please Stop Telling Us That POTS is Available

Thanks

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 11:29:58 EDT

Guspaz posted : Isn't POTS reselling a CRTC tariff'd item? I guess you guys are doing this off-tariff?
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 10:32:29 EDT

TSI Marc posted : We have a commercial agreement with Bell that says we can only sign up a certain percentage of our overall signups from them.

We are free to sell again but we don't have a way to effectively stop selling mid month each month when we're likely to trip over the limit. So it's remained the way it is for now.
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 26 Nov 2012 10:01:34 EDT

BrianV posted : Any update about internal plans for this?

This is remarkably anti-competitive.

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 16 Oct 2012 20:08:48 EDT

anon posted : any openings?? I'm interest...!!!

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 21:05:26 EDT

HiVolt posted :

said by Teddy Boom:

-->If you want to port in a number that has ever previously been (originated as, I guess) a Bell landline phone number, that is on a stop sell, but there may be a waiting list soon.

This part is weird... If you've ported it, you're not a customer of Bell anymore...

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 14:16:52 EDT

Teddy Boom posted :

said by Tx:

Is it only for pots transfers or is all pot line sign ups suspended?

It is only the very specific issue of transferring Bell land line phone numbers to Teksavvy's POTs service.

Specifically:
-->If you want to a landline service with a new phone number, no issue, just go ahead and order.
-->If you want to port in a never-Bell phone number to a landline service, no issue, just go ahead and order.
-->If you want to port in a number that has ever previously been (originated as, I guess) a Bell landline phone number, that is on a stop sell, but there may be a waiting list soon.
--
electronicsguru.ca/for_sale/Cablemodems

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 14:08:14 EDT

Teddy Boom posted :

said by TSI Andre:

That is a fantastic idea. There was a conversation internally about adding this.

Waiting lists can be gamed of course, but I think if people are required to put the phone number as well as their name the level of shenanigans should be minimal.

Communicating something understandable soonest is pretty important. I mean, maybe Marc doesn't even realize that what he just said is actually a revelation for us. If you guys had communicated that simple idea 6 months ago, a lot of dismay and anger would have been assuaged.
--
electronicsguru.ca/for_sale/Cablemodems

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 12:46:35 EDT

Tx posted : Is it only for pots transfers or is all pot line sign ups suspended?

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 12:02:54 EDT

TSI Andre posted : That is a fantastic idea. There was a conversation internally about adding this.

Thanks for the feedback.

Cheers,

Andre

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 10:30:27 EDT

Nagilum posted : Thanks for the update Marc! It's good to finally get some more information on this.

said by TSI Marc:

We're still investigating to see how we can do this properly.

Perhaps something as simple as a waiting list would work for people that want to transfer over? Just have them sign up in the Teksavvy portal.

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 10:06:38 EDT

misternox posted :

said by HopingHoping :

It's now $45.33 a MONTH for a plain POTS line with Call Answer.

Get yourself a cell phone and a voip line. It'll be cheaper and the reliability will be better.

Re: C'mon TekSavvy - Bring back your POTS offering

Wed, 10 Oct 2012 09:09:35 EDT

koreyb posted : Why bother? Most people want to keep their number and with the inability to transfer and so many limitations its at the point of being almost pointless to offer. I think this is why yak and the rest got out of reselling bell pots.

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 22:54:58 EDT

TSI Marc posted : I hear what you're saying. The alternative is that we don't sell it at all. It's really that simple. We can't force them to do anything on this front.
--
Marc - CEO/TekSavvy

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 22:48:22 EDT

eots posted :

said by TSI Marc:

said by NytOwl:

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

This is a service that's not mandated by the CRTC. It was at one point but then it became fore born (not mandated anymore). We then went into an agreement with Bell to be able to continue to offer the service but they would only do it with certain limitations on how many subscribers we could signup that come directly from them. For a while it went unnoticed that we were signing up too many directly from Bell. The issue is now resolved however we do need to stay within a certain amount each month. We're still investigating to see how we can do this properly.

To note also is that this agreement was put in place prior to launching our TekTalk service. Today we would much rather people sign up for it instead of the traditional phone service but that being said, we have no intention of removing the Bell one.

Since it was Bell who put the limit on ported numbers in place then this is typical Bell being anti competitive again. A lot of customers don't want VOIP for various reasons and if you're on DSL then you have to pay extra for a dry loop. I prefer to keep a land line and my phone number.

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 17:24:51 EDT

Davesnothere posted :

said by grunze510:

Well, it only took 5 or 6 months, but it's nice to see that we finally have an answer of some sort.

By the way, if they have a problem with people ditching their service, then they should stop bumping their price at an average of $0.50/month or more! (Not that it's going to happen............)

THEY meaning B$ELL, yes ?

Call me 'Out of the (Local) Loop', but I fully cut the cord with BH#$ELL last December :) :) :) , and partially as far back as 2008, so I have not seen these hikes of which you speak.

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 14:04:55 EDT

grunze510 posted :

said by TSI Marc:

said by NytOwl:

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

Well, it only took 5 or 6 months, but it's nice to see that we finally have an answer of some sort.

By the way, if they have a problem with people ditching their service, then they should stop bumping their price at an average of $0.50/month or more! (Not that it's going to happen............)

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 10:05:37 EDT

TSI Marc posted :

said by NytOwl:

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 09:46:05 EDT

sosumi posted :

said by NytOwl:

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

good luck getting an answer on that one. they have been avoiding to answer the question since the stop sell was impose back in May. Some BS excuse of "due to limitation of bell service platform"...

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 09:45:46 EDT

Davesnothere posted :

said by NytOwl:

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

Inquiring minds need to know ! :)

Is THIS »Re: Bell to Teksavvy Home Phone... why ? ( my comments, 3rd post - scroll down, you wide-screen users ;) )

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 09:25:38 EDT

NytOwl posted :

said by TSI Andre:

We are the ones that placed the stop-sell, not Bell.

Why?

Re: C'mon TekSavvy - Bring back your POTS offering

Tue, 09 Oct 2012 08:18:12 EDT

TSI Andre posted : We are the ones that placed the stop-sell, not Bell.

Re: C'mon TekSavvy - Bring back your POTS offering

Mon, 08 Oct 2012 22:01:44 EDT

eots posted :

said by TSI Marc:

should be able to accept some orders soon but in a limited quantity. not sure how we'll manage it yet but it's in the works.

I don't understand why there's any limitation on porting Bell numbers when the CRTC requires Bell to allow it. Whatever the limitation is it seems ridiculous when no one else seems to have an issue with it.