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golden eagle
Aquila chrysaetos
Premium
join:2002-08-06
On a cliff
reply to golden eagle

Re: [TWC] Deciphering tracert

Here's where I stand:

While on the phone with level 3 yesterday, shortly after my last post incidentally, I completely lost my connection. Level 3 told me that at 11:43 am a "service disruption had been identified" in my area and "technicians were working on it". Because of this he was unable to schedule an appt for me to have someone come out and check my line.

So I'm stuck with a random connection for the time being. Unless of course my issue is related to the service disruption. While I'm hopeful I have my reservations. If my issue is related to the disruption how on earth did it take two days for enough customers to notice and log a complaint w/TW? :/