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Phoenixville, PA
reply to JPL

Re: October is here.. Are those dozen HD channels coming?!?!

said by JPL:

And you're also right that you pick a provider that gives you the most of what you're looking for. I've been very happy with FiOS, and they carry just about all the channels that I want in HD

Very fair statement. I believe the same thing and anyone who tells you that another provider's offer is "substantially better" is just kidding themselves. There are a ton of variables and they all have different areas where they excel and/or fall short.

That being said, what I will say (which I believe to be a fair statement) is that FIOS has not done enough to stay ahead of the pack. Five years ago I think it was clear they were at the top in both service and value. I think others have really caught up and Verizon has not done much to stay ahead. I'm not saying they've done this intentionally or with malice...it could be a cost/systematic constraint. However, they certainly haven't done much to stay at the head of the race IMHO.
People who don't get good service on average tell 10 others while people who do get good service on average tell 1.