said by JPL:
And you're also right that you pick a provider that gives you the most of what you're looking for. I've been very happy with FiOS, and they carry just about all the channels that I want in HD
Very fair statement. I believe the same thing and anyone who tells you that another provider's offer is "substantially better" is just kidding themselves. There are a ton of variables and they all have different areas where they excel and/or fall short.
That being said, what I will say (which I believe to be a fair statement) is that FIOS has not done enough to stay ahead of the pack. Five years ago I think it was clear they were at the top in both service and value. I think others have really caught up and Verizon has not done much to stay ahead. I'm not saying they've done this intentionally or with malice...it could be a cost/systematic constraint. However, they certainly haven't done much to stay at the head of the race IMHO.--
People who don't get good service on average tell 10 others while people who do get good service on average tell 1.