US Cable Support > Time Warner Internet Services > [TWC] TWC New York Modem Activation

reply to hchen42

Re: [TWC] TWC New York Modem Activation

tony, you may want to open a separate troubleshooting thread for that. people here have used the rca425 for years without incident, and yes you can use a docsis3 modem on docsis2 speed rated service. personally i have also had problems with rca425 (modem would drop ISP and have to be power cycled every few days) that the ubee seemed to help stabilize but that could be purely anecdotal since provisioning may have done other things to my line during the modem swap.

i hope the sb5101u i will activate this week is not any worse than the ubee i'll be turning in to avoid monthly fees. even though i didn't clearly know i could get multichannel docsis3 benefits on a docsis2 speed rated line (i though getting docsis3 would simply have saved me the modem upgrade cost should i want to pay for faster speeds in the future), i probably still would have bought the cheap reconditioned modem since the expensive docsis3 one would not have paid for itself by the time FiOS is offered in my building. my reprovisioning wait is already over 48 hours so hopefully today will be the day i'll know my fate.

reply to hchen42
I went to return my modem today at the Queens Center service center...took about 25 minutes of waiting to get it returned.

I asked the rep if a lot of people have been doing this recently. He said yes but was surprised at the backlash against the modem fee stating that it's not economical to replace a modem in the long term and that most users won't even see the benefits of D3 modems. I tried to talk to him about channel bonding but he seemed a bit perplexed at it and then tried to sell me on wideband service. I declined and that was that. This chapter of my 11 year saga with RR is over.
--
Please use all available doors...you have 33 to choose from.

reply to hchen42
You can't even find the SB5101U on Newegg anymore where I bought it and on Amazon it is over $60 now and it is sold by a third party. They still have plenty of SB121 3.0 modems but TWC does not support it on there list and who would want the SB6580 since the router function stinks and your own routet would outperform it to run it in bridge mode is a waste.

Could always pick one up off eBay. They were going for $20-30 when I checked last week.
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University of Southern California - Fight On!

reply to tonyram57
Didn't someone also say that you could trick RR into provisioning the 6121 by saying it's a 6141?
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Please use all available doors...you have 33 to choose from.

reply to hchen42
there are still tons of used sb5101u on amazon in the $30's.

the factory reconditioned ones you get from amazon did rise

from $28 i paid on thursday to $38 with NY tax now.

reply to tonyram57

reply to hchen42
OMG - Amazing new precedent setting news!

my leased ubee modem lost ISP at 7:45pm this evening.
as usual i fiddled with it, shutdown, power cycled, etc.
and the ISP would not come back.

could it be one of those typical Monthly outages or...

I hooked up my own $28 factory reconditioned Motorola.
the indicator light sputterred for a minute or two till
I finally got the ISP back on this new MAC added modem.

I did NOT get ANY Call VoiceMail or Email from TWCable.

BTW I was two hours over the 72 hour since ordered call,
but in fairness, that 72 hours was over a holiday weekend.

the new modem is running at 3mb basic internet speed,
but i'll leave it on overnight to self update, and if not i can
always have them adjust it over the phone in the morning.
I'm just glad I have connectivity on my new modem without
having to play a lot of telephone tag while on a MagicJack.

UPDATE: I did in fact get a human voice message after the fact
informing me to change over to my own modem and return the
leased one to my local TWC center as soon as possible.

You received a new 0:26 minutes voicemail message,
on Monday, October 08, 2012 at 07:45:47 PM

Based on reading elsewhere on the web my firmware is outdated;
Software Version: SB5101NU-2.1.7.0-GA-00-388-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
So I'll report here when I notice TWCable pushed a newer version,
which should be 2.4.X.X or better (below is for USB PC connection).
»download.cnet.com/Motorola-SURFb···249.html
if you have this modem you can see your current Versions here;
»192.168.100.1/RgHelp.asp

I noticed my SB6141's firmware is a little out of date too. It's version 1.0.6.3 when the latest seems to be 1.0.6.6.
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Please use all available doors...you have 33 to choose from.

Same here, hopefully TW sends updated one to users with 6141 sometime, but with their schedule with these things could be a year

well with that kind of mentality we could still use old software and firmware on a lot of devices, key is if there is new firmware out officially by maker of the modem, too bad there is no way to find out what the changes are or at least I can find out but comcast did roll out this firmware to their customers with 6141.

reply to swintec
I asked about pushing software to my modem 3 days ago when i registered my new MAC, and the Tier-3 guy says their system automatically pushes it out as needed - I'm hoping over night or over a weekend... so by the 15th if I don't see an update, I'll call support and annoy them with our concerns. I read other forums that claim TWCable is very conservative with new firmware since they often have problems with such updates and end up having to roll it back. So the latest supported version may vary from cable system to cable system.

reply to kilrathi
i think modem firmware is tested in house extensively to make sure it works with the network in all the areas.
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Usenet Block Accounts | Unlimited Accounts

reply to hchen42
a 3 day auction just came up - get it fast; SB6141 only $100 shipped

»www.ebay.com/itm/NEW-Motorola-SB···37059853

Morning Update: sorry, that ebay sold within the hour.
also my own modem software did NOT update overnight.

here's a non-primetime Standard 10/1 service speed test;

but my speed varies widely during prime time to half of this.

Afternoon Update: dropped off modem with no problems other
than the long wait... was told 45min turned into 90min easy,
but i got some shopping done nearby, so it was no big deal.

thus my oddessy endeth... i just hope i don't later regret
having not spent quadruple the money on a docsis3 modem.

Level III support is great. Took about 5 min to activate my SBG6580. Thanks for the number!

reply to Packeteers
Your modem will update only if there's a TWC-approved update available. Just because the latest Motorola puts out is higher than your current version does not mean your current one is outdated for use on the TWC network.

If there are no issues resolved in the newer firmware that pertain to TWC's network, then they may not bother going through the process of certifying it for use and distributing it. "If it ain't broke...".
--
University of Southern California - Fight On!

think i figured as much

what about clicking on the "factory default restore" in the firmware before i go to sleep - might that force an update from TWCable? or should i just leave well enough alone.