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Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:11
reply to Packeteers

Re: [TWC] TWC New York Modem Activation

said by Packeteers:

think i figured as much

what about clicking on the "factory default restore" in the firmware before i go to sleep - might that force an update from TWCable? or should i just leave well enough alone.

That likely won't do anything useful.

Like I said, if there's no firmware available from TWC, then there's nothing to update (and no reason to, really). If there is an update available, I assume TWC has the necessary scripts in place to push out the firmware periodically.
--
University of Southern California - Fight On!


funstraw

@97.65.87.x
reply to hchen42

Wow, you would not believe the similarity in our stories. Even my call dropped on the first call just as I was giving my modem model number. But to be fair I was on a cell phone in a very thick building with only two bars. But my call did drop.
I was told between 24 and 48 hours for the provision to happen.
The instructions said it would be quick and easy which it is not. I understand they are busy and have alot of people doing this but even if they didn't waiting two days is not quick and easy.



funstraw

@97.65.87.x

(update)My modem was provisioned about 12-15 hours after I called.


hchen42

join:1999-12-23
New York, NY
reply to funstraw

said by funstraw :

Wow, you would not believe the similarity in our stories. Even my call dropped on the first call just as I was giving my modem model number. But to be fair I was on a cell phone in a very thick building with only two bars. But my call did drop.
I was told between 24 and 48 hours for the provision to happen.
The instructions said it would be quick and easy which it is not. I understand they are busy and have alot of people doing this but even if they didn't waiting two days is not quick and easy.

Sorry to hear that. Hopefully, they'll provision for you pretty quickly.

I just returned my cable modem to TWC. I was 20th on the queue, judging by the equipments the people were carrying, I counted roughly 7 with modems only (not including me). The return was very painless and fast.

adrman
Premium
join:2007-08-23
New York, NY
kudos:1
reply to patt2k

said by patt2k:

call Level3 Directly next time here is the number.
866-506-0218

Just wanted to say thanks for the phone number. I'm activated. Called 1 time, after 10 minutes on hold, I spoke to an agent who told me to connect the new modem and he'd call my mobile in 10 minutes once it was activated and in the system. After 20 minutes and no sign of life, I called back. After an additional 30 minutes on hold, I was connected to the same agent. "Oh yeah, I wasn't sure on the mac address I wrote down, if it was a 3 or a B." Why he didn't bother to call me back, I have no idea. Anyway, after an additional 20 or 25 minutes on the phone with him, I'm up and running.

adrman
Premium
join:2007-08-23
New York, NY
kudos:1
reply to Thinkdiff

said by Thinkdiff:

Opening the modem's internal webpage at »192.168.100.1 will show you all the channels currently bonded and signal levels for each. This interface isn't available on some TWC provided modems, but it is on all the SB6xxx (and earlier) modems.

Does anyone know the default password for the 6141? I've tried all the usual suspects and a search yields nothing.


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

1 recommendation

said by adrman:

Does anyone know the default password for the 6141? I've tried all the usual suspects and a search yields nothing.

Password for what screens? The 6141 is just a modem and I have not found any areas that need a password.
--
Usenet Block Accounts | Unlimited Accounts

adrman
Premium
join:2007-08-23
New York, NY
kudos:1

said by swintec:

Password for what screens? The 6141 is just a modem and I have not found any areas that need a password.

The web configurator at 192.168.100.1


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by adrman:

said by swintec:

Password for what screens? The 6141 is just a modem and I have not found any areas that need a password.

The web configurator at 192.168.100.1

Oh weird, i can get to all of the screens, status, signal, log, etc. I hope they are not rolling out a change to password this.
--
Usenet Block Accounts | Unlimited Accounts

adrman
Premium
join:2007-08-23
New York, NY
kudos:1

Yeah, I'm unable to. I just hit the login screen. I didn't even consider the possibility this could be TWC's doing. I'd be pretty upset at them locking me out of my own device if it was.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to hchen42

Yea I have 6141, I bought it while back because I was sick and tired of having to call T3 to find out what my signals are or of there are errors in the log etc.... cause with 6580 they were blocking access. 6141 works fine and there is no way to password it as far as I know, if TW managed to block it that would suck big time.


adrman
Premium
join:2007-08-23
New York, NY
kudos:1

Just posted this in the Motorola forum as well. I now have it confirmed by TWC that this is due to their provisioning file being incorrect. Evidently, the file that they pushed assumes that the 6141 is one of their wireless router modems. Several people have called in today with the same complaint, so hopefully we'll see a resolution soon.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY

ouch, suprised it worked at all.


nony
Premium
join:2012-11-17
New York, NY
reply to adrman

Here's the direct number to level3 support -

718-670-0977

-nony