Topic 'Re: Non-issue' in forum '' - dslreports.com

Re: Non-issue

Tue, 09 Oct 2012 12:48:29 EDT

elray posted :

so gas goes up, food goes up, employees salary goes up ( to cover everything else going up), service calls are free, benefits for employees goes up yet you guys complain every time the price raises a little.

No complaints here, so long as they're honest about it.

If they want to unbundle hardware from the monthly service, that's fine - so long as the charge is reasonable and/or they allow a buy-out.

If they want to raise rates, that's fine too.

But hiding behind a weasily "mandatory not-a-modem-rental fee" smacks of the worst of telcos past.

Re: Non-issue

Thu, 04 Oct 2012 07:21:20 EDT

anon posted : I've had Bright House since 2003 and they have always charged this modem fee.

Re: Non-issue

Thu, 04 Oct 2012 05:21:42 EDT

cork1958 posted :

said by elray:

Unlike Sonic, Charter and Frontier, BrightHouse is allowing you to own your own modem. Better they charge for remotes and modems and ATAs and STBs than raise access and programming rates.

Charter DOES allow you to keep your own modem if you want to jump through the hoops to do it. I just did it over last weekend through the Charter Direct forum.

At least $2.00 is a some what reasonable amount to charge for this. Some of the other ISP's are charging up to $7.95, which is totally ridiculous!
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Re: Non-issue

Wed, 03 Oct 2012 19:47:59 EDT

tim tim tim posted : so gas goes up, food goes up, employees salary goes up ( to cover everything else going up), service calls are free, benefits for employees goes up yet you guys complain every time the price raises a little.

Lets also keep in mind that BHN has very competitive rates as it is and provides extremely good customer service.

Non-issue

Wed, 03 Oct 2012 19:27:38 EDT

elray posted : Unlike Sonic, Charter and Frontier, BrightHouse is allowing you to own your own modem. Better they charge for remotes and modems and ATAs and STBs than raise access and programming rates.