I am showing that your modem is online, but no valid IP address. Can you power cycle your modem and/or router and let me know if you are able to get online?
I switched out routers and grabbed a new IP address and was able to get online. My old router was on the 220.127.116.11 network and I was unable to get a connection. While my new router is on the 18.104.22.168 and I was able to get a connection
Good to hear. Let me know if you have any other service issues.