| [DSL] Rocky! You still monitoring. I need help help! Nightmare!! I'm a loyal Teksavvy biz customer for over 7 years. I wanted to upgrade my DSL service to the 16/7 service and it's been nothing but a nightmare.
Each time support calls me back to say that the order has been rejected. Bell cannot match the address or something like that.
My current line is an 6mb DSL line on top of Allstream pots.
Support now wanted me to call Allstream to verify the address which I did and it's all good. They also wanted me to find out the circuit number which is Allstream verified with Bell which is the phone number.
I don't get it....Teksavvy has my address, they have my current DSL line info....just upgrade me!!!
Can someone please help!!! This is a nightmare! |
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 TSI DavidTSI DavidPremium,VIP
join:2007-06-25
Chatham, ON
kudos:8 | Re: [DSL] Rocky! You still monitoring. I need help help! Nightma Hi,
If possible can you post over in the direct forum or send me a PM so we can assist you with this situation?
Thank you,
David |
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| I just spent another 50 minutes on the line with support and they corrected the problem. I have no idea what it was but they said that they corrected the issue and resubmitted the order.
It should be installed tomorrow but proof will be in the pudding.
I'll report back tomorrow.
Thank you |
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TSI DavidTSI DavidPremium,VIP
join:2007-06-25
Chatham, ON
kudos:8 | Hi,
If you would like to have one of us double check the submission to ensure no further issues arise please feel free to PM all the same.
Always best to check now than to experience additional issues a couple of days down the road.
Please let us know 
David
--
TSI David - TekSavvy Solutions Inc.
Authorized TekSavvy Employee (TekSavvy FAQ - Official TekSavvy Support Agents)
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koreybReplace the CRTC NOW
join:2005-01-08
East York, ON | reply to KidJak28
Unless things have changed, the Circuit number is not your phone number it's usually letters and numbers.. |
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| reply to KidJak28
said by KidJak28 :Rocky! You still monitoring.
Rocky has left the building and appears to no longer have any involvement with Teksavvvy.
»Re: TekSavvy - glorified reseller, not ISP
IIP* Rocky.
*Invest in Peace |
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 TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3 | reply to KidJak28
Rocky Gaudrault Leaves TSI (redux), no longer 'monitoring'. |
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| reply to MaynardKrebs
Oh I didn't know that...thanks |
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| reply to TSI David
TSI David...send you PM...Bell was a no show. |
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| reply to KidJak28
So Bell did not show nor did the Teksavvy tech.
This is really crazy. You would think this would be a no brainer.
I currently have teksavvy dsl and all I want to do is upgrade it to the faster speed. |
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| reply to KidJak28
Okay we're going onto three weeks now and was promised a tech would show yesterday. Yesterday came and went no show!
This is beyond ridiculous! It can't be that difficult to upgrade ones internet service! |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to KidJak28
Teskavvy has no outbound techs, you are serviced by the incumbents. |
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| The incumbents are managed/directed by TekSavvy. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
 ·Cybersurf Intern..
| said by kidjake284:The incumbents are managed/directed by TekSavvy.
LOL
All Teksavvy can do is put in a request for a tech, the rest is out of their hands, and I'm not a fanboi. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | It's worse than that. Even if I wanted to have my own techs.. I cant!! It's their network.. their property.. I can't send ppl out to make changes to their network...
I could get some field techs to go on site and rule out all possibilities that it's anything other than their network though.. but outside of that, it really does need to be them.
--
Marc - CEO/TekSavvy |
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xdrag
join:2005-02-18
North York, ON | Marc,
I think that wouldn't be a bad idea. Hire 1 or 2 techs and for those with problematic solutions that bell can't fix, maybe you can send them out to scope out the problem.
Inside wiring or maybe more. They don't have to touch bell's properties but they can do an advanced troubleshooting for the customer. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | I'm game. I need somebody very reliable that I can count on to help launch something like this. It's finding that key person who's a great fit.
--
Marc - CEO/TekSavvy |
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 Teddy Boomk kudos Received
join:2007-01-29
Toronto, ON
kudos:5 | reply to xdrag
said by xdrag:I think that wouldn't be a bad idea. Hire 1 or 2 techs and for those with problematic solutions that bell can't fix, maybe you can send them out to scope out the problem.
Inside wiring or maybe more. They don't have to touch bell's properties but they can do an advanced troubleshooting for the customer. This is pretty much what a good reseller does now 
--
electronicsguru.ca/for_sale/Cablemodems |
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 GimliPremium
join:2006-01-03
l5a2o4 | said by Teddy Boom:said by xdrag:I think that wouldn't be a bad idea. Hire 1 or 2 techs and for those with problematic solutions that bell can't fix, maybe you can send them out to scope out the problem.
Inside wiring or maybe more. They don't have to touch bell's properties but they can do an advanced troubleshooting for the customer. This is pretty much what a good reseller does now Actually have had that conversation with Andre many moons ago.... but it never went anywhere. |
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xdrag
join:2005-02-18
North York, ON | reply to Teddy Boom
said by Teddy Boom:said by xdrag:I think that wouldn't be a bad idea. Hire 1 or 2 techs and for those with problematic solutions that bell can't fix, maybe you can send them out to scope out the problem.
Inside wiring or maybe more. They don't have to touch bell's properties but they can do an advanced troubleshooting for the customer. This is pretty much what a good reseller does now they're not a reseller.. lol not sure if joking |
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