| reply to VexorgTR
Re: CallCentric tech issues today? For my "free" NY number outgoing calls seem to work but incoming do not ring the phone (even though device is registered) and go to voicemail after some time.
PS Now outgoing doesn't work either. |
|
| reply to VexorgTR
Wish I would of checked here before I did a hard reset on my voip adapter! We missed an important call, after that nothing gets in or out. I assumed it was comcast again...But man, I am thinking about going back to landline. |
|
| I started reconfiguring my device and reworking my router, as I never had an issue with them in years. Then I thought, can this be an outage. |
|
| from one way audio > to no calls going through or out > to voices being severely delayed > to dead silence and then the phone rings. |
|
|
|
| reply to VexorgTR
yeah! an 201 new jersey number on dead air but others are good, waiting more than 30 minutes for support after submitted trouble ticket, still waiting... CC not really solid recently... |
|
 Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4
 ·Anveo
·callwithus
·Callcentric
·voip.ms
| reply to nonamesleft
said by nonamesleft:I am thinking about going back to landline. Callcentric is more stable than a landline. IIRC it's more than two years since the last outage.
--
My VoIP News |
|
| reply to VexorgTR
Yes here too (MTL-Canada). Phone is registering ok, outbound calls are ok (seem to be), but incoming calls don't get through. Incoming calls ring and get caller id, but does not connect / hangs up after couple of seconds.
Usually good service though. |
|
| reply to scow
CC seems down now....this is first time within 2 years and now still waiting for tech guy to reply my open ticket |
|
Reviews:
·Callcentric
| reply to Arne Bolen
said by Arne Bolen:said by nonamesleft:I am thinking about going back to landline. Callcentric is more stable than a landline. IIRC it's more than two years since the last outage. Yep. CC has been so stable that I never even thought for a sec that they would be the issue. |
|
Arne BolenHappy Anveo customerPremium
join:2009-06-21
Planet Earth
kudos:4 Reviews:
·Anveo
·callwithus
·Callcentric
·voip.ms
1 edit | reply to JoeSchmoe007
If you have a SIP URI with another provider you could forward »my.callcentric.com/pref_callforward.php Callcentric incoming calls to that SIP URI and you will not miss any incoming calls.
Out of 21 incoming Callcentric calls the last two hours none has failed for me.
--
My VoIP News |
|
Reviews:
·Callcentric
| reply to Arne Bolen
said by Arne Bolen:I changed the DID forwarding to a SIP URI and made two test calls to two of my Callcentric numbers. Both calls went through without any issues.
I think the issue is only with registration of SIP devices, and only some devices are hit by this.
Yes. This works just fine.
Thanks. |
|
Reviews:
·Callcentric
 ·Comcast
| reply to Arne Bolen
said by Arne Bolen:said by nonamesleft:I am thinking about going back to landline. Callcentric is more stable than a landline. IIRC it's more than two years since the last outage. It seems to be, but you need a isp that is stable without problems too, which mine has been acting up for quite a while. I don't know when landline ever went out! |
|
koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
·TekSavvy Cable
·voip.ms
| said by nonamesleft: I don't know when landline ever went out!
My old one use to all the time, thanx to people who keep digging. So it's not fool proof. |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| reply to VexorgTR
As I'm sitting here I notice that my IP phone has un-registered and then re-registerd itself 3 times, so I think that something is afoot and they are working on it....
On their Twitter page 25 minutes ago:
We are aware of some customers experiencing calling issues and are actively working hard to investigate. We apologize for the inconvenience. |
|
 VexorgTR
join:2012-08-27
Sheffield Lake, OH
kudos:1
·Callcentric
·callwithus
 ·CenturyLink
 ·Clear Wireless
·Time Warner Cable
| reply to VexorgTR
Here's what customer service says.......
Hello,
We apologize for any inconvenience that you are experiencing. We are aware of an issue affecting some customers which can cause intermittent problems with inbound/outbound calls and/or SIP Registrations to drop. Our top-tiered engineers have been deployed and are performing a thorough investigation with a goal of achieving a comprehensive resolution in as timely a fashion as possible.
Please keep in mind, only some customers are affected and this is an intermittent issue which should not result in a service outage or an extended disruption of service.
A review of our reports and monitoring systems shows that our Internet Connections, PSTN Connections, and Carrier Level connections are all currently up and running; additionally we do not see any hardware/software failures on our internal systems.
With that said, we are fully committed to resolving this matter as soon as possible and we will be proactive to reach out to you as soon an update/resolution has been achieved.
Again we apologize for the inconvenience, if you have any questions/concerns in the interim please do not hesitate to ask.
Thank you.
So at least they know it's broken. |
|
Reviews:
·Callcentric
 ·Verizon FiOS
·Verizon Online DSL
·VoicePulse
| reply to VexorgTR
damn, I just switched from voicepulse last week (after experiencing similar issues) and I begged my boss to give voip another chance with callcentric.
My office staff started reporting issues will calls not completing and dropping at 4pm eastern time. Hope this gets resolved by the morning. |
|
| reply to VexorgTR
Going on 5 hours now...
Looks like some kind of registration problem. My log shows 21 registration packets sent, only 2 OK replies received. |
|
 TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | reply to VexorgTR
Has anyone done a traceroute or ping test?
That's sort of the most valuable diagnostic tool for issues like this which seem to indicate that one of their upstream network links might be causing trouble.
--
Wondering what I do? Find out at »www.digitalcon.ca
Get your Obihai ATA in Canada. |
|
VexorgTR
join:2012-08-27
Sheffield Lake, OH
kudos:1 | reply to VexorgTR
This is the first significant CallCentric outage I can think of.....
I just know that I will have hell to pay with clients by morning if it's not better. |
|
| reply to Trev
SmokePing for Callcentric |
|
|
