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travelguy

join:1999-09-03
Santa Fe, NM

reply to bigpapae35

Re: Back to worst-case-scenario to start with!

said by bigpapae35:

is that a free DID, because if it is, iscream already stated the free DID's are currently not working.

Missed that. Also missed any tweet or web notice about that. All they tweeted was that service was restored and to submit a ticket if something isn't working. Did just find the iscream post - sounds like he is doing a fantastic job.

royrogers

join:2012-10-17

reply to Tom

Re: CallCentric tech issues today?

said by Tom:

For the apologists who used the NYSE and NASDAQ as an example of other firms that weren't ready -- they were ready for trading Monday morning. No one except for CNBC cares about the physical trading floors anymore, banks and hedge funds simply used it as an excuse to convince them to stay closed because THEY weren't ready to execute the electronic backup plan.

So the banks and the hedge funds couldn't trade because they had their own power and connectivity issues.

Why do you think you're allowed to hold CC to a higher standard than banks and hedge funds? Because you pay $10 or $20/month for low-cost service?

Gimme a break.

royrogers

join:2012-10-17

1 edit

reply to TelecomEng

Re: CallCentric tech issues today?

said by TelecomEng :

Now, once you guys get some sleep. please give us some sort of update or semblance of a rough plan that shows CC has learned from this problem and is in the process of doing what it can to prevent or minimize issues like this in the future. As one of the few people reading this site who actually works in telecom (not just says they do), I know the process of getting to a better place is not quick or easy, but assurances that an after-action review is taking place and a plan is in the works to mitigate future issues would go miles to keeping me (and others) as a customer.

Wow, could you be any more condescending? You think they need YOU to tell them to reflect on what happened?

Spare us all.

bigpapae35

join:2002-10-25
united state
kudos:1
Reviews:
·Callcentric
·Verizon FiOS
·Verizon Online DSL
·VoicePulse

reply to travelguy

Re: Back to worst-case-scenario to start with!

said by travelguy:

said by bigpapae35:

is that a free DID, because if it is, iscream already stated the free DID's are currently not working.

Missed that. Also missed any tweet or web notice about that. All they tweeted was that service was restored and to submit a ticket if something isn't working. Did just find the iscream post - sounds like he is doing a fantastic job.

I see it listed in the bulletin when you sign in. But there is soo much content there now, its easy to miss.

this is what is shown in the bulletin:
"-Free NY DID Service Alert-

Engineers are aware of issues affecting Free NY DIDs, resulting from Hurricane Sandy flooding of portions of the NY/NJ PSTN infrastructure. "

Telco

join:2008-12-19
Reviews:
·Callcentric

reply to SinkOrSwim

said by SinkOrSwim :

So why should someone, especially a business, keep DIDs with Callcentric, which has a second-rate disaster recovery setup, and doesn't have the budget to improve it, when they can get a first-rate setup with people like Anveo and Voip.ms?

First rate... I don't think so. For starters, AnVeo's site and plans are confusing to the say the least.

borntochill

join:2003-02-09
united state
Reviews:
·voip.ms

reply to royrogers

Re: CallCentric tech issues today?

said by royrogers:

said by TelecomEng :

Now, once you guys get some sleep. please give us some sort of update or semblance of a rough plan that shows CC has learned from this problem and is in the process of doing what it can to prevent or minimize issues like this in the future. As one of the few people reading this site who actually works in telecom (not just says they do), I know the process of getting to a better place is not quick or easy, but assurances that an after-action review is taking place and a plan is in the works to mitigate future issues would go miles to keeping me (and others) as a customer.

Wow, could you be any more condescending? You think the need YOU to tell them to reflect on what happened?

Spare us all.

I don't think what TelecomEng wrote was either condescending or unreasonable.


dbmaven
There's no shortage
Premium,Mod
join:1999-10-26
Sty in Sky
kudos:2
Host:
Filesharing Software
No, I Will Not Fix..
Time Warner Intern..
Bright House Netwo..
Computer Hardware ..

reply to Telco

Re: CallCentric tech issues today?

Since the original DDOS issue is long since over, and the recovery from Sandy is moving along, there is no point in people pontificating over who knows more than who.

Thread closed.
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