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SteveNYC

join:2004-03-29
Sunnyside, NY
reply to shade45

Re: [TWC] RR Standard with Motorola SB6141 Speed Increase?

Have you guys seen everyone bumping up the price of the SB6141? Amazon's price went from like $109 to $124 and the only other place I've seen is eBay where they're going for something around $150 to $200.

I called to activate my 6120 with TWC last night. They first asked where I bought it (yes, really, that was the first question). Then they asked what model it was. I said 6141. I don't want to listen to their nonsense about how it can't be a 6120 because it has to be a 6141. It's DOCSIS 3.0. Then they asked for the MAC ID. Then I had to laugh when they said it would take up to 3 days for the MAC to be put in the system. If it's not connected when I get home, I'll call Tier 3 tech support. They're usually good if you get a supervisor.

They're worse than the government and that's saying something because I actually work for the government! I know how bad we are!


bghs

join:2006-08-19

said by SteveNYC:

Have you guys seen everyone bumping up the price of the SB6141? Amazon's price went from like $109 to $124 and the only other place I've seen is eBay where they're going for something around $150 to $200.

I called to activate my 6120 with TWC last night. They first asked where I bought it (yes, really, that was the first question). Then they asked what model it was. I said 6141. I don't want to listen to their nonsense about how it can't be a 6120 because it has to be a 6141. It's DOCSIS 3.0. Then they asked for the MAC ID. Then I had to laugh when they said it would take up to 3 days for the MAC to be put in the system. If it's not connected when I get home, I'll call Tier 3 tech support. They're usually good if you get a supervisor.

They're worse than the government and that's saying something because I actually work for the government! I know how bad we are!

Wow, glad I bought my 6141 a few weeks back.

Im planning on getting standard tier, then upgrading to extreme. Ill note any stupid questions they ask.


rayfield

@rr.com

Last week I bought the SB6121 by accident -- after checking the list of "approved" modems, I plugged "SB6141" into a search at NewEgg, and it spit out the SB6121 at me, and I went ahead and bought it. I didn't realize until this morning that I'd gotten the wrong one. Not really sure I'm willing to shell out $130 for the SB6141 in any case.

But when I called TWC yesterday to ask for the provisioning, the operator didn't blink when I gave her the model number along with the MAC address, though that doesn't prove much. She told me "someone from IT" would be calling me in a few days. Anyone want to give odds on them giving me trouble? I'm on the Standard tier.



mackey
Premium
join:2007-08-20
kudos:12

said by rayfield :

Anyone want to give odds on them giving me trouble? I'm on the Standard tier.

A SB6121 is fine for the Standard tier, but you won't be able to use it for Extreme or Ultimate.

/M

raphaeltee

join:2004-10-24
Brooklyn, NY

said by mackey:

said by rayfield :

Anyone want to give odds on them giving me trouble? I'm on the Standard tier.

A SB6121 is fine for the Standard tier, but you won't be able to use it for Extreme or Ultimate.

/M

Thanks. I finally took a look at the modem: I've got a landline through TWC as well. Unless I'm misreading the TWC "help" and list of supported devices, the only way I can continue to get phone service is through one of *their* devices. Guess I will have to get VOIP for my landline through a third party. Which sucks also.

grayknight

join:2012-01-09

said by raphaeltee:

said by mackey:

said by rayfield :

Anyone want to give odds on them giving me trouble? I'm on the Standard tier.

A SB6121 is fine for the Standard tier, but you won't be able to use it for Extreme or Ultimate.

/M

Thanks. I finally took a look at the modem: I've got a landline through TWC as well. Unless I'm misreading the TWC "help" and list of supported devices, the only way I can continue to get phone service is through one of *their* devices. Guess I will have to get VOIP for my landline through a third party. Which sucks also.

It's true that if you have phone service with TWC, you'll get to keep what modem they provided you. BUT you can still go an buy your own modem and not get charged the fee. What they will do is when you call in to get the new modem provisioned, they'll disable the ethernet on the original modem.


Konaguy
Live From Kailua-Kona, Hawaii
Premium
join:2000-10-21
Kailua Kona, HI
reply to raphaeltee

I have DOCSIS 2.0/eMTA and a Motorola SB6141 D3 cable modem connected through a splitter. Oceanic Time Warner didn't have any D3 eMTA/Cable modems at the time, so I had to do it this way when I upgraded to 20/2Mbps service.

Oceanic received Arris D3 eMTA/Cable Modem/ Wireless Router after I upgraded to the new tier though.