Selected ISP Support > Windstream > I'm about to lose it

reply to Bodybagger

Re: I'm about to lose it

The speeds are typical for our connection.. but you cannot do anything at all with 15% packet loss. It makes it seem like speeds are sub 0.50 down.

You got tomorrow to have it fixed or I'm taking the next step. Unless the DSLAM is melted into nothing there is no reason for this nonsense anymore.

Hate to see this man =( You were only up for a few weeks. Things happen but it sounds like they are once again back to being secretive about the issue. Can't believe even after the upgrade they are back to issues in your area. Makes me wonder how long my "Upgrade" will last. Keep us updated. Jitter on the line and horrendous ping times have been my biggest issues as well. You seemed to be one of the first in the forum to receive their 2013 upgrade, this is not a good sign for the longevity of the fix. Hope Aaron can find out what's going exactly and get you squared away.

I am starting to wonder if they even have the money to connect all this equipment they bought with stimulus money to the network. Or will it all sooner or later become fancy bird houses?

It's funny...if they put out a call to Windstream customers to voluntarily complete the work for them under supervision of somebody qualified to install all this stuff I bet they'd have all of their upgrades done in six months.

Would never happen but it's a nice thought eh?

reply to Bodybagger
My GF talked to a local tech that actually came out to the house today.. He said that the system is FUBAR and the people in Windstream Corp in Ark don't even know how to get into the system to fix it. He said I don't even know how you guys have internet right now because the majority of people don't have anything. He stated that our problem is now with the new system and this would effect everyone on the new system and Windstream has no idea how to fix it. This is a reason why they are not hooking anyone else up right now.

This is horrible news ;( How could they not know anything about the equipment they invested in and installed...something has to give here.

reply to Bodybagger

reply to Bodybagger
Glad to know that all this money they shelled out is a waste. Congrats WS you really do suck. Come rip your dumb box out the ground before I push it over the hill with my tractor for you. Everyday I go to work I drive by that neglected pile of $$$ that usually surrounded by hay grass and thistles. I used to find it funny when the techs stopped every Wednesday afternoon/evening to check it and had to walk thru waist high grass to get to it. One of the techs stopped me on day on the tractor when I mowing and asked me if I could mow around it. He said they have a guy who is supposed to go around and weed eat around it. I can't remember the details, but when they moved the box up on the hill (got it out of the bottom after the flood of 98) they were to maintain 'x' amount of feet around it (6ft?) and every so often (3weeks?). So now I mow around it with the disc mower for them (not my responsibility, mind you... but I won't trim around it unless they want to pay up). They had to send someone out to trim around it when they pulled fiber the last time around (and they had to hand dig it anyways). Now no one comes around it anymore. Time to get that eye sore out of my way.

Hell my Supercharged Cobalt would rip that thing out like nobody's business.

Wow, no excuse for that. PURE NEGLIGENCE. Aren't they bound by law to have this up and running across the board though by 2014 in stimulus related areas? That might be the only thing that forces their hand in actually providing the overpaid service we are all paying for.

reply to Bodybagger
Supposedly they are to have work completed by 2014 (with this stimulus money) by knowing how this company operates, we know 11 months is too short of a deadline for this company. So before 2014 they will have to wastefully spend all this money (which they do well) and then go crying to the feds for more money. Hell they are already demanding more money from them. If the techs in the field are saying that this is a 2-bit company, then what does this tell you? To this point, techs are the only honest people in this company. Its the same story in other states. No one in this company has a clue on what to do to fix this mess.
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reply to Bodybagger
Surprisingly yesterday after my GF got off work the net went back to the "working" state as it was after Jan 15th. All packet loss was gone and no more high pingtimes. I really don't know wtf they are doing but it looks like we are getting toyed with again. Frustration isn't even the right word for it! I guess they finally figured out how to "get in" to the new system. It is really sad that these local techs have their hands tied in the situation. Most of them really want to provide the best service they can but are not allowed to do the things they need to do in order to achieve it. Back when it was Alltel and DSL wasn't even around the techs would bust their asses to have people running on 56k without drops, line noise, packet loss, etc. Now... all they can do is tell you it is F****D and they cannot touch it. *Words from the tech*

I'll keep you guys updated on the situation.

Most of the techs I know worked there when it was Alltel. Alltel was a great company both landline and cell. Sadly neither exist anymore, at least in my area. I have had techs run me a home run, check pins for packet lose, change me to another pair to improve S/N or Attn.
Now? I can't even find any of the ones I know. Every single tech I knew on several forums is gone. I even had some of their emails, and no answers. Did they gag order them? There used to be a lot of Alltel/Windstream field guys in several forums I know, and all gone, and all about the same time, around or so Aug 2012.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

reply to Bodybagger
Dropped again around 6pm and just came back up. Been sittin on hold and transfered around my asshole on the phone trying to get to t2. The idiots in t1 don't ever want to transfer you and they are complete retards. I mean when does someone tell you that they are getting an "IT address" and dunno why we aren't connecting and transfer us to the software support people that charge you? Are you that stupid? IT address... and repeat it to me 3 times when I ask wtf is an IT address? omfg shoot me

LOL, the information technology address of course! That's sad...I mean these guys/gals simply do this through scripts. How can they get that part wrong? Start, type run, cmd, ipconfig, what's your IP address...not rocket science.

I'm like you in that I either want to speak with the HD manager or a T2 tech/engineer at this point. They at least won't have me power cycling off my modem and router repeatedly and clearing browser cache and unplugging and plugging back in Ethernet and phone cables. I quickly establish from the beginning all these steps have been taken and it did not resolve the issue. I usually have to explain how things work to the tech support staff which should raise some serious flags. Aren't these calls monitored to improve their troubleshooting ability and efficiency?

Last I heard my ETR was for "by the end of February if not before." I am waiting to hear from Aaron how the progress is coming along. Both Aaron and his manager had to get involved to get answers from my local team and office. I just hope they are staying on them and in doing so will actually force positive results.

reply to nathanroe72
Waste of money is right.
During the repair of the noise on the phone line i have had off and on for over two years i got the chance to ask the tech again when the fiber they ran last june would be up and running
Guess what he said the equipment was too small i presume for the number of people they were gong to put on it and the amount of new services they were going to try and sell so the upgrade needs to be upgraded before its ever turned on
During numerous repairs of noise on line and dsl being down the techs have got me from .380Mbps to .6Mbps so they are trying but i think the engineers and managment are stuck on stupid The present dslam is about 3miles from the house while the new one with the fiber is 1 mile so if it ever works my speed should really pick up

reply to Bodybagger
Another Update. The net has been holding up so far. Just a few drops here and there for nothing over 5 minutes. Packet loss hasn't returned and we are on avg seeing ping times in the ~50ms range. I was just informed by a friend of mine that lives off of Hwy 21 close to I-26 that his net is now starting the same crap that everyone on here is having; 300ms+ and 0.45Mb down at night past 6pm. A coworker at my job that lives in Cameron, SC hasn't seen any improvements yet. We must've been the first and only people upgraded in SC as of yet.

Glad you are back up for the moment. Maybe I can be the second in SC =) I'm still waiting to hear from Aaron to see if my ETR for the end of February is still going to happen. Horrible latency and tons of line jitter makes just about everything on the net a source of frustration. Can't believe how long this has been going on.