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borisbadenov

join:2005-12-05
Barbourville, KY
reply to Bodybagger

[Troubles] Re: I'm about to lose it

Whats the speed Ping looks ok


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
The speeds are typical for our connection.. but you cannot do anything at all with 15% packet loss. It makes it seem like speeds are sub 0.50 down.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


You got tomorrow to have it fixed or I'm taking the next step. Unless the DSLAM is melted into nothing there is no reason for this nonsense anymore.

computerdoc

join:2012-08-06
Campobello, SC
Hate to see this man =( You were only up for a few weeks. Things happen but it sounds like they are once again back to being secretive about the issue. Can't believe even after the upgrade they are back to issues in your area. Makes me wonder how long my "Upgrade" will last. Keep us updated. Jitter on the line and horrendous ping times have been my biggest issues as well. You seemed to be one of the first in the forum to receive their 2013 upgrade, this is not a good sign for the longevity of the fix. Hope Aaron can find out what's going exactly and get you squared away.


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
I am starting to wonder if they even have the money to connect all this equipment they bought with stimulus money to the network. Or will it all sooner or later become fancy bird houses?

bran_gray

join:2013-01-28
Sweeny, TX
It's funny...if they put out a call to Windstream customers to voluntarily complete the work for them under supervision of somebody qualified to install all this stuff I bet they'd have all of their upgrades done in six months.

Would never happen but it's a nice thought eh?


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger
My GF talked to a local tech that actually came out to the house today.. He said that the system is FUBAR and the people in Windstream Corp in Ark don't even know how to get into the system to fix it. He said I don't even know how you guys have internet right now because the majority of people don't have anything. He stated that our problem is now with the new system and this would effect everyone on the new system and Windstream has no idea how to fix it. This is a reason why they are not hooking anyone else up right now.

computerdoc

join:2012-08-06
Campobello, SC
This is horrible news ;( How could they not know anything about the equipment they invested in and installed...something has to give here.


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..
reply to Bodybagger
said by Bodybagger:

He stated that our problem is now with the new system and this would effect everyone on the new system and Windstream has no idea how to fix it. This is a reason why they are not hooking anyone else up right now.

I remember when they had a tech center in Ark and was it NE or KS? Anyway, the people there knew networking and often would talk me through things because they knew I knew something.
I wonder how many install engineers they have fired? I don't think they kept anyone except sales and billing. That is really really bad news.

Maybe I need to do a new petition in our town. One that says we are feed up with Windstream and want the Cable company to invest. And we would promise to hook up with them if they install. I wonder. It would be interesting with a Carbon Copy to Jeff Gardener.

--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream

1 edit
reply to Bodybagger
Glad to know that all this money they shelled out is a waste. Congrats WS you really do suck. Come rip your dumb box out the ground before I push it over the hill with my tractor for you. Everyday I go to work I drive by that neglected pile of $$$ that usually surrounded by hay grass and thistles. I used to find it funny when the techs stopped every Wednesday afternoon/evening to check it and had to walk thru waist high grass to get to it. One of the techs stopped me on day on the tractor when I mowing and asked me if I could mow around it. He said they have a guy who is supposed to go around and weed eat around it. I can't remember the details, but when they moved the box up on the hill (got it out of the bottom after the flood of 98) they were to maintain 'x' amount of feet around it (6ft?) and every so often (3weeks?). So now I mow around it with the disc mower for them (not my responsibility, mind you... but I won't trim around it unless they want to pay up). They had to send someone out to trim around it when they pulled fiber the last time around (and they had to hand dig it anyways). Now no one comes around it anymore. Time to get that eye sore out of my way.

Hell my Supercharged Cobalt would rip that thing out like nobody's business.



--
ASUS P8Z77-V | Intel i7 3770k | 16GB Corsair Vengeance DDR3 | 2x EVGA GTX 670 SLI |128GB Samsung 830-Series SSD | 80GB OCZ Agility 2 SSD | 2x 500GB WD Black HDD | Speedsteam 4300 | Netgear WNDR3700v2 DD-WRT | Full Gigabit LAN | Windstream 3Mbps

computerdoc

join:2012-08-06
Campobello, SC
Wow, no excuse for that. PURE NEGLIGENCE. Aren't they bound by law to have this up and running across the board though by 2014 in stimulus related areas? That might be the only thing that forces their hand in actually providing the overpaid service we are all paying for.


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream
reply to Bodybagger
Supposedly they are to have work completed by 2014 (with this stimulus money) by knowing how this company operates, we know 11 months is too short of a deadline for this company. So before 2014 they will have to wastefully spend all this money (which they do well) and then go crying to the feds for more money. Hell they are already demanding more money from them. If the techs in the field are saying that this is a 2-bit company, then what does this tell you? To this point, techs are the only honest people in this company. Its the same story in other states. No one in this company has a clue on what to do to fix this mess.
--
ASUS P8Z77-V | Intel i7 3770k | 16GB Corsair Vengeance DDR3 | 2x EVGA GTX 670 SLI |128GB Samsung 830-Series SSD | 80GB OCZ Agility 2 SSD | 2x 500GB WD Black HDD | Speedsteam 4300 | Netgear WNDR3700v2 DD-WRT | Full Gigabit LAN | Windstream 3Mbps


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger
Surprisingly yesterday after my GF got off work the net went back to the "working" state as it was after Jan 15th. All packet loss was gone and no more high pingtimes. I really don't know wtf they are doing but it looks like we are getting toyed with again. Frustration isn't even the right word for it! I guess they finally figured out how to "get in" to the new system. It is really sad that these local techs have their hands tied in the situation. Most of them really want to provide the best service they can but are not allowed to do the things they need to do in order to achieve it. Back when it was Alltel and DSL wasn't even around the techs would bust their asses to have people running on 56k without drops, line noise, packet loss, etc. Now... all they can do is tell you it is F****D and they cannot touch it. *Words from the tech*

I'll keep you guys updated on the situation.


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..
Most of the techs I know worked there when it was Alltel. Alltel was a great company both landline and cell. Sadly neither exist anymore, at least in my area. I have had techs run me a home run, check pins for packet lose, change me to another pair to improve S/N or Attn.
Now? I can't even find any of the ones I know. Every single tech I knew on several forums is gone. I even had some of their emails, and no answers. Did they gag order them? There used to be a lot of Alltel/Windstream field guys in several forums I know, and all gone, and all about the same time, around or so Aug 2012.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger
Dropped again around 6pm and just came back up. Been sittin on hold and transfered around my asshole on the phone trying to get to t2. The idiots in t1 don't ever want to transfer you and they are complete retards. I mean when does someone tell you that they are getting an "IT address" and dunno why we aren't connecting and transfer us to the software support people that charge you? Are you that stupid? IT address... and repeat it to me 3 times when I ask wtf is an IT address? omfg shoot me

computerdoc

join:2012-08-06
Campobello, SC
LOL, the information technology address of course! That's sad...I mean these guys/gals simply do this through scripts. How can they get that part wrong? Start, type run, cmd, ipconfig, what's your IP address...not rocket science.

I'm like you in that I either want to speak with the HD manager or a T2 tech/engineer at this point. They at least won't have me power cycling off my modem and router repeatedly and clearing browser cache and unplugging and plugging back in Ethernet and phone cables. I quickly establish from the beginning all these steps have been taken and it did not resolve the issue. I usually have to explain how things work to the tech support staff which should raise some serious flags. Aren't these calls monitored to improve their troubleshooting ability and efficiency?

Last I heard my ETR was for "by the end of February if not before." I am waiting to hear from Aaron how the progress is coming along. Both Aaron and his manager had to get involved to get answers from my local team and office. I just hope they are staying on them and in doing so will actually force positive results.

carabao

join:2012-07-17
Sweeny, TX
reply to nathanroe72
Waste of money is right.
During the repair of the noise on the phone line i have had off and on for over two years i got the chance to ask the tech again when the fiber they ran last june would be up and running
Guess what he said the equipment was too small i presume for the number of people they were gong to put on it and the amount of new services they were going to try and sell so the upgrade needs to be upgraded before its ever turned on
During numerous repairs of noise on line and dsl being down the techs have got me from .380Mbps to .6Mbps so they are trying but i think the engineers and managment are stuck on stupid The present dslam is about 3miles from the house while the new one with the fiber is 1 mile so if it ever works my speed should really pick up

bran_gray

join:2013-01-28
Sweeny, TX
said by carabao:

Waste of money is right.
During the repair of the noise on the phone line i have had off and on for over two years i got the chance to ask the tech again when the fiber they ran last june would be up and running
Guess what he said the equipment was too small i presume for the number of people they were gong to put on it and the amount of new services they were going to try and sell so the upgrade needs to be upgraded before its ever turned on
During numerous repairs of noise on line and dsl being down the techs have got me from .380Mbps to .6Mbps so they are trying but i think the engineers and managment are stuck on stupid The present dslam is about 3miles from the house while the new one with the fiber is 1 mile so if it ever works my speed should really pick up

I'm surprised to find another Sweeny, TX user on here. You mentioning line noise is kind of funny because they fixed an issue with a hum on our line about a month ago (we'd had it for quite awhile) and it has slowly returned lately.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger
Another Update. The net has been holding up so far. Just a few drops here and there for nothing over 5 minutes. Packet loss hasn't returned and we are on avg seeing ping times in the ~50ms range. I was just informed by a friend of mine that lives off of Hwy 21 close to I-26 that his net is now starting the same crap that everyone on here is having; 300ms+ and 0.45Mb down at night past 6pm. A coworker at my job that lives in Cameron, SC hasn't seen any improvements yet. We must've been the first and only people upgraded in SC as of yet.

computerdoc

join:2012-08-06
Campobello, SC
Glad you are back up for the moment. Maybe I can be the second in SC =) I'm still waiting to hear from Aaron to see if my ETR for the end of February is still going to happen. Horrible latency and tons of line jitter makes just about everything on the net a source of frustration. Can't believe how long this has been going on.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger
Net dropped out last night.. I don't know exactly what time but when I got up this morning my router didn't authenticate. Go in, hit connect, 2 minutes later it finally comes back up. Typical drops the router will reconnect within a ~10 minute range. Usually when it drops longer than 20 minutes, the router will stop trying to authenticate. No storms in my area last night either and the power never dropped.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
Been down for about 2 hours now.. All I can run is a tracert and it's 9ms - 400ms and timing out on numerous hops. I don't know how this page even loaded just now as it hasn't loaded anything else up. Called and spoke with a tech that was going to contact t2 and then call me back. Not holding my breath on that call back. I hate Windstream sooooooo much. Why can't our damn internet finally work?! It's been "fixed", now wtf is the problem? And why does it now say my location is in the middle of the US? Why the hell would it be routing us like that?


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream
said by Bodybagger:

And why does it now say my location is in the middle of the US? Why the hell would it be routing us like that?

That's WS's "redundancy" lol


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

1 edit
reply to Bodybagger
lol omfg they called me back... on hold now. He told me to bypass the router just like they always say. I told him it was in bridge mode and I'm not going through that BS when that's not it. He asked "What is bridged mode?" Back on hold and he finally comes back and says that the t2 tech says I have to bypass the router and take the modem out of bridge so they can troubleshoot the problem further. He then went on to say that our distance was 14k feet and just on the verge of not being able to get 3Mb service and that is probably why our service has never been fixed. WTF?! When it works it's perfect.. so how the hell can it be distance related now all of sudden? And to top that off, I was told last year that the distance was even further than that. So how can our distance magically change? I need some liquor... hardcore.

Copied from Windstream Direct:

The DLC that Austin and Aaron pulls out of is currently on Copper T-1's and the Dslam is also copper fed with 8 T-1's. The 2 customers are around 3.5 miles and have 3mg service . They are at the end of the line. We have ran test on the cable they work out of and it test clean. We are in the middle a Stimulus project to install Fiber to this DLC and add a new DLC close to them that will be fiber fed as well. We expect this to be completed around October.

That's what is being done to permanently resolve you and your brothers issue.


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC


Don't count on your internet ever being fixed by these clowns. God I wish we could get cable.


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
reply to Bodybagger
Speaking of drinking, I need to go cash my check tomorrow and restock up on some brewskies. The fridge is looking a little bare.

computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger
Just when one of us gets a fix...this happens. At what point are they legally bound to fix and/or upgrade the equipment so their customers are actually getting "close" to the advertised speeds they are paying for?

Imagine someone buying a car for the MPG's advertised and only 60% of what the dealer promotes is achieved. Then to add insult to injury, they only get 10-15% of what is advertised and they're constantly told to wait a few more months for a fix, maybe next year it will be resolved...or the inevitable "We are sorry but we don't have an ETR at this time."

Any other business would surely tank due to lawsuits and the repercussions for such disrespect to their customer base. How is Windstream able to find a legal loop hole here and remain afloat?

malianx

join:2012-11-24
Clarendon, TX
Reviews:
·Windstream
Well, if you were to sign a contract stating the dealership can not be held accountable for oyur poor gas mileage despite what they advertised, they'd be just fine. And you did just that for your internet:

• Internet/Broadband. Speeds are distance-sensitive and availability by address varies. We strive to provision the line up to the maximum speed required to support the qualified and subscribed Service but actual speed will vary based on factors such as the condition of wiring inside a specific location; computer configuration; network or Internet congestion; and the server speed of the websites accessed. We cannot guarantee speeds or uninterrupted, error-free service.

computerdoc

join:2012-08-06
Campobello, SC
Guaranteeing an exact speed at all times is not to be expected. Receiving less than 5% of what you are being charged for is not. No ISP can do this. Yes, if it's related to your network or cabling, that's one thing. But that's what their techs are there for to diagnose and it's almost never the case. Time and time again we have all seen they tremendously oversell their DSLAM's causing high latency and issues for all.

A consistent connection and overall average speed is what anyone should come to expect and this is not asking too much. Outside of Windstream I have never seen such a huge variance from one minute or hour to the next. Cable broadband is much more susceptible to varying speeds yet most of their customers still receive tremendous download and upload speeds on top of extremely low latency.

Equally important is the fact that the reason for the tremendous loss of performance is due to oversold bandwidth on the providers part. It's a nice loophole that Windstream has typed up in the contract but at what point does common sense come into play and force the company to FIX THEIR ISSUES. Worst yet, they have been given stimulus funds for just this reason...to upgrade dated equipment in rural areas. I saw in the forum the other day where they are trying to ban ISP options for areas that they can't support or upgrade the equipment sufficiently. How disgusting and greedy is that?

At some point they will become liable for the long history of negligence and embarrassing support/performance record that they are without a doubt becoming known for.


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Couldn't have said it better myself.