Selected ISP Support > Windstream > I'm about to lose it

reply to Bodybagger

Re: I'm about to lose it

Been down for about 2 hours now.. All I can run is a tracert and it's 9ms - 400ms and timing out on numerous hops. I don't know how this page even loaded just now as it hasn't loaded anything else up. Called and spoke with a tech that was going to contact t2 and then call me back. Not holding my breath on that call back. I hate Windstream sooooooo much. Why can't our damn internet finally work?! It's been "fixed", now wtf is the problem? And why does it now say my location is in the middle of the US? Why the hell would it be routing us like that?

reply to Bodybagger
lol omfg they called me back... on hold now. He told me to bypass the router just like they always say. I told him it was in bridge mode and I'm not going through that BS when that's not it. He asked "What is bridged mode?" Back on hold and he finally comes back and says that the t2 tech says I have to bypass the router and take the modem out of bridge so they can troubleshoot the problem further. He then went on to say that our distance was 14k feet and just on the verge of not being able to get 3Mb service and that is probably why our service has never been fixed. WTF?! When it works it's perfect.. so how the hell can it be distance related now all of sudden? And to top that off, I was told last year that the distance was even further than that. So how can our distance magically change? I need some liquor... hardcore.

Copied from Windstream Direct:

The DLC that Austin and Aaron pulls out of is currently on Copper T-1's and the Dslam is also copper fed with 8 T-1's. The 2 customers are around 3.5 miles and have 3mg service . They are at the end of the line. We have ran test on the cable they work out of and it test clean. We are in the middle a Stimulus project to install Fiber to this DLC and add a new DLC close to them that will be fiber fed as well. We expect this to be completed around October.

That's what is being done to permanently resolve you and your brothers issue.

Don't count on your internet ever being fixed by these clowns. God I wish we could get cable.

reply to Bodybagger
Speaking of drinking, I need to go cash my check tomorrow and restock up on some brewskies. The fridge is looking a little bare.

reply to Bodybagger
Just when one of us gets a fix...this happens. At what point are they legally bound to fix and/or upgrade the equipment so their customers are actually getting "close" to the advertised speeds they are paying for?

Imagine someone buying a car for the MPG's advertised and only 60% of what the dealer promotes is achieved. Then to add insult to injury, they only get 10-15% of what is advertised and they're constantly told to wait a few more months for a fix, maybe next year it will be resolved...or the inevitable "We are sorry but we don't have an ETR at this time."

Any other business would surely tank due to lawsuits and the repercussions for such disrespect to their customer base. How is Windstream able to find a legal loop hole here and remain afloat?

Well, if you were to sign a contract stating the dealership can not be held accountable for oyur poor gas mileage despite what they advertised, they'd be just fine. And you did just that for your internet:

• Internet/Broadband. Speeds are distance-sensitive and availability by address varies. We strive to provision the line up to the maximum speed required to support the qualified and subscribed Service but actual speed will vary based on factors such as the condition of wiring inside a specific location; computer configuration; network or Internet congestion; and the server speed of the websites accessed. We cannot guarantee speeds or uninterrupted, error-free service.

Guaranteeing an exact speed at all times is not to be expected. Receiving less than 5% of what you are being charged for is not. No ISP can do this. Yes, if it's related to your network or cabling, that's one thing. But that's what their techs are there for to diagnose and it's almost never the case. Time and time again we have all seen they tremendously oversell their DSLAM's causing high latency and issues for all.

A consistent connection and overall average speed is what anyone should come to expect and this is not asking too much. Outside of Windstream I have never seen such a huge variance from one minute or hour to the next. Cable broadband is much more susceptible to varying speeds yet most of their customers still receive tremendous download and upload speeds on top of extremely low latency.

Equally important is the fact that the reason for the tremendous loss of performance is due to oversold bandwidth on the providers part. It's a nice loophole that Windstream has typed up in the contract but at what point does common sense come into play and force the company to FIX THEIR ISSUES. Worst yet, they have been given stimulus funds for just this reason...to upgrade dated equipment in rural areas. I saw in the forum the other day where they are trying to ban ISP options for areas that they can't support or upgrade the equipment sufficiently. How disgusting and greedy is that?

At some point they will become liable for the long history of negligence and embarrassing support/performance record that they are without a doubt becoming known for.

Couldn't have said it better myself.

reply to Bodybagger
Net has been working so far. Haven't had any issues now in about a week. Hope I don't curse it by typing this update.

Good to hear. Hope it holds!

My ETR has been pushed back a month but been approved for the funds needed, so it's going in the right direction and should be ready to go late March according to the engineers on the job.

It sucks they keep pushing you back man.. It seems that's still the normal business operations of Windstream though. I hope when they finally get you going you don't have the issues we had when we started up. I'm having a big LAN party this weekend and hopefully I can get most of our patches and drivers and whatnot downloaded while the net is working. Who knows anymore when the net will go down.. It's not a matter of IF but WHEN. Atleast we aren't being routed to Kansas anymore for the time being.

Bagger- I was reading through this thread. If you have connection issues in the future reach out to Larissa or myself so we can test the line. We both are familiar with your home network and have access to a couple of tools that are not floating around just yet. Might save you some time troubleshooting. Otherwise glad to hear your getting better speeds.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

10-4. I tried getting in touch with you guys before when it was being quirky but couldn't get through due to t1 cs being complete morons. lol... Bout the only other way is through DSLR and that's no good when the net completely drops. I'll keep an eye on stuff and keep everyone updated, as always!

Definitely keep us updated! I'm hopeful we'll both finally be in the clear here shortly. Its been a long bumpy road, I just hope the hoop jumping is nearly over. Aaron has been a big help to me so be sure and hit him up if you have any more issues. He goes the extra mile in getting in touch with who's doing the actual work and stays on top of them to finish up.

reply to Bodybagger
Is everything running ok Bagger?

Aaron
Specialist II

So far things have been up and running. Over the weekend we were having a LAN party at my brother's house. I noticed that 90% of the time his SNR was 8 and lower. I'm not sure what that was all about other than poor quality lines feeding his home. I cannot check mine due to the modem being in bridge but we haven't noticed any issues here lately. Are they ever going to reroute the traffic to the closer, fiber-fed peds? I would assume after everything checks out that this remote is fully operational they would try to bump speeds up by rerouting more distant locations.

SC2 exp and new WoW pvp season started today.. and look wtf starts happening. Good job Windstream.

reply to Windstream
Aaron,

I live in northeast Ohio in Huntsburg. I have had Windstream out several times and they have checked outside and in, changed some wiring, gave me a new modem, etc. etc.
My speeds off peak are approx..1.50mbps but during the evening are .50 and below! Keep hearing that they "oversold" the hub out here and it might be fixed sometime this summer. We pay for 3.0mbps but our service is so slow we can't use our Netflix and Amazon streaming services.

Any ideas? Thanks