Selected ISP Support > Windstream > I'm about to lose it

reply to igolf2

Re: I'm about to lose it

Hi,

Only other service out here is Hughes Net. Don't feel like paying through the nose when we go over our "allotted" amount........

They sold me 3.0 mbps and deliver .20 sometimes.......

Well we've been "fixed" out here and our service is still lacking. Had to download another small patch for SC2 just now and was downloading ~200k/sec. Still only getting 2Mb when it should be 3. Atleast this is a bump from 0.08 on the downstream.

But no Aaron, Larissa... it's still not "fixed" guys.

reply to Gathis

It's all well and good to say find another ISP, but many of us are here because there is no other ISP to be had.

Many of us also have Windstream direct threads. All the info in the world isn't going fix the problems with outdated equipment and windstream overselling and continuing to sell when they can't provide service for existing customers. My known issue has been going on more than 7 months. A windstream direct thread isn't going to fix that. They don't care (They as in windstream the corporate entity and not the CS reps)

reply to Bodybagger
Bagger- shoot me your number (I am sure I have it somewhere) and I will see if I can find something. Keep in mind I only work the Public Forum so it will have to be via PM. Pat also bounces in and out of the Public forums, she may also be able to look into the issue if you would like. Keep in mind sometimes messages get marked read when they shouldn't, in which case I do not get a pop up for them. Eventually I will find the message and respond. But if it gets to be more than a day so feel free to shoot me another message.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

PM sent.

Thanks Bagger. I wrote you a book. Sorry about the long response. Stay in touch boss.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Ty man and no worries about long messages. Had a few thoughts about something.. sent you a PM.

reply to Windstream
Aaron,

Since you are local ( Twinsburg ) any help with my problems out here in Huntsburg, Ohio ? Have tried several tech visits but to no avail.

Help!

Actually I replied to your PM. I need the phone number associated to your DSL line or your Windstream email address so that I can pull up your account. Please send that info to me via the PM's.

Thanks,
Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Haven't had many problems as of late.. We still on for Friday?

I have not received anything to the contrary. Victor, the gentleman we were speaking to, is out with a pretty serious cold. But I see the order still on your account.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

reply to Bodybagger
As yours was "fixed", my down time has shot up bad from 5-11pm and weekends are out. No more gaming online for me. Glad they finally got to your area. Now if they could just do the other end of our town.

Prodious, send Windstream your info through a PM on here or through the Windstream Direct forum and see if they are working on anything on the other end of town. I thought they would be getting Cameron up and going before heading back towards Columbia but I may be wrong. I haven't been out your way in awhile so I'm not sure if they've been running any new equipment and/or fiber. I'm not familiar with how many units are in your area bro but maybe they can do some rerouting to get you back working. I know there are more people out towards you than there is at my house... maybe not everyone is feeding from one DSLAM.

Aaron, I hope Victor gets better soon! I told the wife to call me whenever the tech shows and I'll get some guidance to him if she isn't sure. But for our small house everything is pretty much straight forward.

reply to Windstream
I didn't want to spam your inbox on here so I'll post the info in the forum... unless you prefer in a PM. These are the stats after a clear and 5 minutes with just my PC on.

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 14.3 9.5
Attenuation (1 dB): 57.5 31.1
Output Power (1 dBm): 16.5 12.4
Attainable Rate Rate (Kbps): 5488 816

Path 0
Downstream Upstream
Rate (Kbps): 3584 767

MSGc (# of bytes in overhead channel message): 59 11
B (# of bytes in Mux Data Frame): 112 23
M (# of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (# of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 1.0 0.9896
L (# of bits in PMD Data Frame): 904 194
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24
INP (DMT symbol): 0.0 0.0

Super Frames: 0 0
Super Frame Errors: 16 0
RS Words: 0 0
RS Correctable Errors: 0 0
RS RS Uncorrectable Errors s: 0 0

HEC Errors: 16 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells s: 2665537 571131
Data Cells s: 53742 10659
Bit Errors s: 0 0

Total ES ES: 14 0
Total SES SES: 0 0
Total UAS UAS: 0 0

reply to Bodybagger
Hey Bodybagger, when you get a sec please post a link to this thread and a short description of the issues you have personally experienced with Windstream in my recent thread - "Windstream DSL Investigation: South Carolina."

»Windstream DSL Investigation: South Carolina

Each case and testimony will help out greatly in getting this covered by a local media outlet at which I"m trying to put together as we speak. I really appreciate!

reply to Bodybagger
I have just noticed that my Attainable Rate Rate (Kbps): in the statistics of my modem has gone up so something was changed. Cant believe that yours is only 5488 down and 816 up. Going from the word i guess it is what is suppose to be available to get on the line, and a funny about that because i was told that when i upgraded from the lowest dsl speed, and i quote "you can upgrade from 1.5mbps to 12mbps for just $10 more with your plan." I was so excited that was available when i was getting it 2 years ago, but that was my first time talking to someone from wind stream on the phone. Now i know better.
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 30.2 17.0
Attenuation (1 dB): 16.5 8.0
Output Power (1 dBm): 18.3 12.5
Attainable Rate Rate (Kbps): 10944 1120

Path 0
Downstream Upstream
Rate (Kbps): 3584 768

K (number of bytes in DMT frame): 113 25
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 0.50 1.00
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
INP (DMT symbol): 0.00 0.00

Super Frames: 0 0
Super Frame Errors: 0 6
RS Words: 0 0
RS Correctable Errors: 0 0
RS RS Uncorrectable Errors s: 0 0

HEC Errors: 0 1
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells s: 816347967 0
Data Cells s: 6633592 0
Bit Errors s: 0 0

Total ES ES: 0 0
Total SES SES: 0 0
Total UAS UAS: 18 18
to forum · permalink · actions · hey mods · · 2013-03-25 17:47:40
=================================================
Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 30.2 18.0
Attenuation (1 dB): 16.5 8.5
Output Power (1 dBm): 18.2 12.5
Attainable Rate Rate (Kbps): 11008 1152

Path 0
Downstream Upstream
Rate (Kbps): 3584 768

K (number of bytes in DMT frame): 113 25
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 0.50 1.00
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25
INP (DMT symbol): 0.00 0.00

Super Frames: 0 0
Super Frame Errors: 0 6
RS Words: 0 0
RS Correctable Errors: 0 0
RS RS Uncorrectable Errors s: 0 0

HEC Errors: 0 3
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells s: 1987762308 0
Data Cells s: 148098419 0
Bit Errors s: 0 0

Total ES ES: 0 0
Total SES SES: 0 0
Total UAS UAS: 19 19
to forum · permalink · actions · hey mods · · 2013-04-03 21:42:23

With those stats Prodious you should be atleast 6Mb without an issue... other than the over sold DSLAM you are currently on.

Doc I'll post it on there now. I've tried to get WIS and WLTX notified of this service back when it was totally unusable for ~3 years. Nothing ever became of it and never had any emails back from them. I hope you will have better luck!

Got a call saying that the phones are down in most of St. Matthews and it's causing internet issues as well.