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mark40511

join:2004-10-12
Lexington, KY
Reviews:
·Windstream
·Windstream

1 edit
reply to Bodybagger

[Troubles] Re: I'm about to lose it

Yes - at least there is some light at the end of the tunnel. (sorry for the cliche)

Even though I personally have rarely had a problem with Windstream, I can only imagine the frustration of you folks in these areas having to deal with this not for a day, not for a month, but for over a year! I mean, that's ridiculous!

I still wonder to myself what the filthy rich people are doing in these areas with only Windstream as the provider. I'm sure they too have been dealing with this. I say this because people with lots of money and power ( usually) ,if they are personally affected can pull strings.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger

Tracing route to www.google.com [74.125.130.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 337 ms 371 ms 426 ms h1.204.21.98.dynamic.ip.windstream.net [98.21.20
4.1]
3 386 ms 352 ms 393 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 258 ms 251 ms 215 ms h120.172.102.166.static.ip.windstream.net [166.1
02.172.120]
5 224 ms 251 ms 270 ms h20.207.190.173.static.ip.windstream.net [173.19
0.207.20]
6 264 ms 258 ms 288 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 273 ms 292 ms 273 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 173 ms 226 ms 258 ms 72.14.219.192
9 286 ms 271 ms 297 ms 72.14.239.100
10 214 ms 151 ms 133 ms 66.249.94.20
11 262 ms 243 ms 180 ms 72.14.239.131
12 * * * Request timed out.
13 209 ms 267 ms 297 ms gh-in-f106.1e100.net [74.125.130.106]

Trace complete.

Just an update to the "Not a damn thing being done to fix my problem" nonsense. Hate this company so much.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Last time I called in around the beginning of November I was told that my ETR was moved up to Nov. 22nd. I haven't seen any work what so ever at my location. I seriously doubt that it will be repaired in less than 2 weeks. What is the update as of today?



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 195 ms 222 ms 222 ms h1.116.17.98.dynamic.ip.windstream.net [98.17.11
6.1]
3 275 ms 351 ms 377 ms h232.28.189.173.static.ip.windstream.net [173.18
9.28.232]
4 461 ms 410 ms 311 ms h198.21.213.151.static.ip.windstream.net [151.21
3.21.198]
5 318 ms 340 ms 408 ms h18.207.190.173.static.ip.windstream.net [173.19
0.207.18]
6 461 ms 450 ms 337 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 531 ms 441 ms 313 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 359 ms 288 ms 305 ms 72.14.219.192
9 251 ms 238 ms 277 ms 72.14.239.100
10 415 ms 485 ms 489 ms 66.249.94.24
11 203 ms 243 ms 299 ms 209.85.254.247
12 * * * Request timed out.
13 224 ms 244 ms 333 ms gh-in-f106.1e100.net [74.125.130.106]

Trace complete.

All day long. About 20 minutes ago you couldn't go to anything and multiple hops on the tracert were dropping out. Just called tech support and the retard tells me that "Oh yeah when you cannot connect to the internet it is because your username and password wasn't right.. Now it looks like it is connecting". I told the idiot that had nothing to do with it and had nothing to do with what I just explained to her. She said she would look into it and click.. hung up. I hope the entire Windstream company and all of Windstream's equipment burns to the ground one day. This entire company is terrible along with all this false hope bullcrap I keep getting fed about stuff soon to be fixed. You people are a total waste of an ISP and need to be put down.

Well time to log back on to WoW and run back to my body. Thanks Shitstream... another repair bill.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.227.145]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 * 278 ms 277 ms h1.208.21.98.dynamic.ip.windstream.net [98.21.20
8.1]
3 226 ms 146 ms 153 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 262 ms 216 ms 253 ms h210.28.189.173.static.ip.windstream.net [173.18
9.28.210]
5 321 ms 343 ms 368 ms h20.207.190.173.static.ip.windstream.net [173.19
0.207.20]
6 441 ms 263 ms 227 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 305 ms 285 ms 239 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 406 ms 420 ms 398 ms 72.14.219.192
9 259 ms 249 ms 117 ms 72.14.239.100
10 203 ms 197 ms 210 ms 66.249.94.20
11 489 ms 484 ms 476 ms 209.85.240.80
12 189 ms 123 ms 129 ms 72.14.237.216
13 421 ms 291 ms 176 ms 216.239.43.187
14 61 ms 64 ms 61 ms dfw06s17-in-f17.1e100.net [74.125.227.145]

Trace complete.

Sunday at 12 noon. Got lied to again about a fix date being moved up to the 22nd of this month. Totally useless company.


cwine

join:2011-04-05
Little Hocking, OH
reply to Bodybagger

Really sad this many good customers are being taken advantage of by these selfish pricks...




6:30PM EST


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream



10:52 AM Saturday 12-1-12

Tracing route to www.google.com [74.125.130.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 269 ms 316 ms 314 ms h1.200.21.98.dynamic.ip.windstream.net [98.21.20
0.1]
3 298 ms 281 ms 285 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 230 ms 283 ms 371 ms h120.172.102.166.static.ip.windstream.net [166.1
02.172.120]
5 285 ms 289 ms 286 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
6 342 ms 349 ms 339 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 204 ms 189 ms 181 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 197 ms 209 ms 283 ms 72.14.219.192
9 278 ms 270 ms 306 ms 64.233.174.2
10 270 ms 248 ms 174 ms 66.249.94.6
11 336 ms 343 ms 302 ms 209.85.254.249
12 * * * Request timed out.
13 474 ms 530 ms 391 ms gh-in-f106.1e100.net [74.125.130.106]



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC

Wish you assholes at Windstream would stop taking your sweet time and actually fix this shit.


computerdoc

join:2012-08-06
Campobello, SC

I've been told the engineers have no updates...imagine that!! And managers have been in meetings so getting updated information from them is also beyond realistic means. Ignorance runs this company.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger

Tracing route to www.google.com [74.125.227.112]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 253 ms 235 ms 179 ms h1.200.21.98.dynamic.ip.windstream.net [98.21.20
0.1]
3 142 ms 112 ms 123 ms h232.28.189.173.static.ip.windstream.net [173.18
9.28.232]
4 198 ms 205 ms 253 ms h208.28.189.173.static.ip.windstream.net [173.18
9.28.208]
5 289 ms 271 ms 277 ms h98.224.190.173.ip.windstream.net [173.190.224.9
8]
6 212 ms 220 ms 224 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 294 ms 282 ms 285 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 314 ms 366 ms 320 ms 72.14.219.192
9 509 ms 474 ms 518 ms 64.233.174.2
10 445 ms 417 ms 472 ms 66.249.94.6
11 553 ms 560 ms 418 ms 209.85.240.82
12 548 ms 546 ms 523 ms 72.14.237.218
13 458 ms 429 ms 423 ms 209.85.240.91
14 416 ms 393 ms 463 ms dfw06s16-in-f16.1e100.net [74.125.227.112]

Trace complete.

All weekend long you assholes. Fix this shit!!



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Tracing route to www.google.com [74.125.137.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 296 ms 293 ms 291 ms h1.200.21.98.dynamic.ip.windstream.net [98.21.20
0.1]
3 249 ms 263 ms 284 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 283 ms 221 ms 215 ms h210.28.189.173.static.ip.windstream.net [173.18
9.28.210]
5 289 ms 227 ms 152 ms h20.207.190.173.static.ip.windstream.net [173.19
0.207.20]
6 118 ms 143 ms 184 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
7 270 ms 268 ms 295 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
8 390 ms 356 ms 465 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
9 496 ms 479 ms 620 ms 72.14.239.100
10 333 ms 353 ms 319 ms 66.249.94.20
11 380 ms 367 ms 457 ms 209.85.248.57
12 * * * Request timed out.
13 434 ms 375 ms 313 ms yh-in-f147.1e100.net [74.125.137.147]

Trace complete.

Just get home at 5:45 pm and look at this shit! Go figure... So long to coming home and relaxing playing a game.

Expand your moderator at work

cwine

join:2011-04-05
Little Hocking, OH
reply to Bodybagger

[Troubles] Re: I'm about to lose it

Feel the exact same way Bagger...what a shitty excuse for customer service...


computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

I have been told now that "all funds for projects/repairs have been used till 2013". So exactly where did all the money go again? The government funding?

The fact that Windstream has oversold DSLAM bandwidth practically everywhere only means they have more business than ever. MAKES NO SENSE! GREEDY DISHONEST COMPANY!


cwine

join:2011-04-05
Little Hocking, OH
reply to Bodybagger

This problem is literally country wide, and that's why I can't understand why they are still in business. How can you possibly give your customers in California a reason for poor service, and turn right around and tell the same thing to your Ohio customers? Its obviously this has been going on for years, and now its way too big for Windstream to handle. They will simply run the train until the wheels fall off, and then disappear...



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Well I did call them 2 days ago to report that our net was dropping completely out. It happened the other night 5 times in ~10 minutes. Now it happening all through out the day. I was told from the guy I spoke too that it isn't Windstream's fault that the equipment is garbage. He was trying to insist that the companies Windstream bought up were in long need of this "network overhaul". The reason Windstream bought these companies up was because they were going to go out of business if they tried to update their existing equipment and/or install new equipment. So now Windstream is stuck with the burden of doing all of this upgrading and having to foot the bill.

Bunch of effin retards if you ask me. Our local Alltel was bought up atleast 7 years before the issues started. Not a damn thing has been done in this time frame to have the equipment updated and/or replaced. But now that all these problems are starting up everywhere, it is suddenly the old carriers' fault for not updating their equipment before Windstream bought them out.

I'm assuming they are getting tired of pointing the finger at the customer and their PC/Modem/Router and now have to point the finger at a carrier that no longer exist. What a total piece of garbage Windstream is! Take credit for your screw up and take credit for when you get it fixed. IF it ever gets fixed. You can't have your cake and eat it too you assholes...

Oh and computerdoc, we've been given repair dates for over 3 years that keep getting pushed due to funding. I don't believe a word I hear from Windstream when it comes to an ETR. Maybe the money has already been spent on the equipment but are waiting for install? Maybe the money was already spent lining the CEO's pockets? Maybe the money was "spent" and no new equipment or upgrades because somehow these idiots are funneling money from the company and they don't notice it... I wouldn't trust them with government money. They can't even get their shit together communicating throughout the company... let alone it is a communication company! Useless...


cwine

join:2011-04-05
Little Hocking, OH
reply to Bodybagger

I thought this was interesting...

»www.forbes.com/profile/jeffery-gardner/

...yeah, lining his pockets to the tune of nearly $9.8 million in 2011 alone. I've even found recent articles of him speaking at the NASDAQ conference and shit stating that "big changes" are happening soon. Like many others, I made this a personal vendetta of mine, and refuse to let it go. I've love to find out where this Mr. Gardner lives...



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
reply to Bodybagger

Been massive lag spikes all morning and dropping out last night and this morning. Beyond sick and tired of this shit.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 162 ms 100 ms 96 ms h1.192.21.98.dynamic.ip.windstream.net [98.21.19
2.1]
3 195 ms 241 ms 261 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 394 ms 413 ms 436 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 159 ms 194 ms 299 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 453 ms 328 ms 186 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 60 ms 144 ms 92 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 151 ms 99 ms 116 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 190 ms 188 ms 170 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
10 226 ms 271 ms 285 ms 64.233.174.2
11 337 ms 336 ms 361 ms 66.249.94.6
12 217 ms 229 ms 232 ms 72.14.239.131
13 * * * Request timed out.
14 601 ms 571 ms 576 ms gh-in-f147.1e100.net [74.125.130.147]

Trace complete.

All gdmf day long!


computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

Wow that's embarrassing, 3 years of empty promises and deception. Well all I'm getting is 2013 for my ETR so they aren't even confident enough in themselves to give me a real date as of yet. That's funny the tech is blaming the equipment...well duh!

Yes tech support, your company has somehow squandered all possible "repair or update" funds for this year leaving a large majority of paying customers in the cold with no idea when service will be restored. But the CEO still manages to live large and somehow brag about his company and their progress?!

Either fix the hardware, improve the almost non-existent customer support or pass the business over to a corporation with actual morals and good business standards. If there was but one other ISP option in town in a lot of areas including mine, Windstream would be extinct.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream

Well check this out.. found out the REAL details from a local tech that visited yesterday due to our net dropping out completely 10+ times a day for the last week. Dec. 31st is a total lie. They won't start moving people on the new fiber fed shit until Jan. Then, depending on our location, it all boils down to who gets pushed over first. Well we live in the middle of nowhere and there are no businesses in our location so we are probably at the bottom of the list. The tech said that more than likely because we are out so far, we will be one of the last ones to get pushed over.. and it could take until the beginning of summer. WTF?! He also said there was a span that was completely down that feeds our DSLAM back to the CO. Windstream isn't going to fix this span because they already ran the fiber and spent the money for that.

I wish I had this time this morning to write out the entire convo we had with a t1 supervisor on Saturday.. Nothing like being told that Windstream isn't going to fix the problem and the manager refused to send someone out, contact t2, or even transfer us to someone else because he didn't want to waste anyone else's time with our issues that Windstream is not going to fix.

Well we've been given a Dec. 31st repair date that has been told to us and written to us mulitple times. I highly doubt our issues will be resolved by then but I got good enough evidence built up that would support a law suit against these idiots. I just hope I can find a lawyer that would love to shut these mofos down as much as I do. Windstream better pray the shit in my area is fixed by then.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream


Tracing route to www.google.com [74.125.130.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 402 ms 446 ms 436 ms h1.8.189.173.dynamic.ip.windstream.net [173.189.
8.1]
3 347 ms 416 ms 517 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 431 ms 319 ms 283 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 191 ms 290 ms 383 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 545 ms 576 ms 321 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 219 ms 252 ms 262 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 317 ms 167 ms 131 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 439 ms 467 ms 600 ms h13.72.102.166.static.ip.windstream.net [166.102
.72.13]
10 128 ms 49 ms 49 ms 64.233.174.2
11 378 ms 380 ms 353 ms 66.249.94.22
12 243 ms 273 ms 309 ms 72.14.239.127
13 * * * Request timed out.
14 103 ms 64 ms 38 ms gh-in-f147.1e100.net [74.125.130.147]

Trace complete.

Just got home.. oh look.. time to do nothing online once again.



Pioneer III
Premium
join:2012-12-01
reply to jin

said by jin:

I've been waiting about a year for my repair.

Windstream does repairs?


Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
reply to Bodybagger



Pioneer III
Premium
join:2012-12-01
reply to Pioneer III

said by Pioneer III:

said by jin:

I've been waiting about a year for my repair.

Windstream does repairs?

I guess not.

computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

You have to really reach one of these field guys to get the real information. I'm in the country as well in SC and I'm sure I'll be pushed to the back of the line too.

I've now been told Feb 2013 for my ETR...which of course means nothing. Keep us updated on your possible law suite against them. I'll be happy to provide my exact same experience with this horrid company and how they are blatantly lying to their customers regarding repair dates and promoting false speeds on their advertisements while still taking in new customers on oversold DSLAM's. This issue needs media attention, someone is bound to make it happen sooner than later.


Gathis

join:2012-07-25
Reviews:
·Windstream



My ETR has been pushed from June to DEC and now to FEB 2013 as well. I'm up for anything right now. Including using my DSLam for target practice......... No damnit I still need it lol. WS is getting rich off of us and not providing a good service to it's customers. I feel it is time for them to be held accountable for their malpractice.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger

Tracing route to www.google.com [74.125.130.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 156 ms 119 ms 115 ms h1.196.21.98.dynamic.ip.windstream.net [98.21.19
6.1]
3 178 ms 251 ms 287 ms h234.28.189.173.static.ip.windstream.net [173.18
9.28.234]
4 402 ms 540 ms * h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 426 ms 443 ms 527 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 575 ms 490 ms 293 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 197 ms 244 ms 226 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 275 ms 304 ms 268 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 261 ms 317 ms 343 ms 72.14.219.192
10 304 ms 336 ms 335 ms 72.14.239.100
11 398 ms 406 ms 518 ms 66.249.94.20
12 471 ms 470 ms 465 ms 72.14.239.131
13 * * * Request timed out.
14 315 ms 399 ms 199 ms gh-in-f147.1e100.net [74.125.130.147]

Trace complete.

Pretty much the entire weekend once again. Giving it until the ETR date of Dec 31st then I'm looking for legal action.


computerdoc

join:2012-08-06
Campobello, SC
reply to Bodybagger

Again let me know if I can help in providing details on my experience as well with Windstream in SC if you put a case together. This forum alone should provide a wealth of evidence that the DSLAM's have been oversold for some time now and little has been done anywhere to resolve it other then giving out empty promises and false ETR's.



Bodybagger
Premium
join:2010-03-30
Saint Matthews, SC
Reviews:
·Windstream
reply to Bodybagger


Tracing route to www.google.com [74.125.227.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCO17033 [192.168.1.1]
2 423 ms 413 ms 450 ms h1.196.21.98.dynamic.ip.windstream.net [98.21.19
6.1]
3 418 ms 428 ms 426 ms h238.28.189.173.static.ip.windstream.net [173.18
9.28.238]
4 475 ms 505 ms 454 ms h71.207.190.173.static.ip.windstream.net [173.19
0.207.71]
5 583 ms 455 ms 259 ms h20.21.213.151.static.ip.windstream.net [151.213
.21.20]
6 466 ms 438 ms 373 ms h66.28.189.173.static.ip.windstream.net [173.189
.28.66]
7 115 ms 126 ms 169 ms h106.254.213.151.static.ip.windstream.net [151.2
13.254.106]
8 70 ms 51 ms 96 ms h9.254.213.151.static.ip.windstream.net [151.213
.254.9]
9 211 ms 319 ms 308 ms 72.14.219.192
10 227 ms 211 ms 262 ms 64.233.174.2
11 527 ms 386 ms 388 ms 66.249.94.6
12 596 ms 408 ms 387 ms 209.85.240.82
13 421 ms 428 ms 480 ms 72.14.237.218
14 478 ms 464 ms 541 ms 216.239.47.54
15 525 ms 451 ms 464 ms dfw06s03-in-f20.1e100.net [74.125.227.20]

Trace complete.

Cheers to your shitty ass internet Windstream.