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johnkim

join:2011-10-01

Looking to switch from Unblock to UnoTelly, any experience?

My contract at unblock is almost over and looking to switch to UnoTelly, they have some good channels. Anyone have experience with them? I never heard of them talked about it here.

I did some whois lookup and they seem to have hidden their info so I don't know who they are:

Registrant Contact:
WhoisGuard
WhoisGuard Protected ()

Fax:
11400 W. Olympic Blvd. Suite 200
Los Angeles, CA 90064
US

Administrative Contact:
WhoisGuard
WhoisGuard Protected (32b6084c79354b428895c83dcb6df135.protect@whoisguard.com)
+1.6613102107
Fax: +1.6613102107
11400 W. Olympic Blvd. Suite 200
Los Angeles, CA 90064
US

hstiffer85

join:2012-02-22
Calgary, AB

said by johnkim:

My contract at unblock is almost over and looking to switch to UnoTelly, they have some good channels. Anyone have experience with them? I never heard of them talked about it here.

I have been using them for the last 6 months and so far so good! Yes they definitely do have more channels than the unblock people and are a bit quicker to respond to technical queries (although they can still improve!).

Try out their 8 day gold trial before applying and you will definitely come to know yourself. Oh! and one more thing, since the tunlr episode, they have also thrown in a 50% discount on their first month of service. So basically you can get about 40 days of unotelly for 2 bucks. Definitely worth trying.

Cheers~

koreyb
Replace the CRTC NOW

join:2005-01-08
East York, ON
Reviews:
·TekSavvy Cable
·voip.ms

reply to johnkim
I had unotelly before unblockus... AWFUL! It went down almost nightly for at times for hours between midnight and 6am. They made excuses like "SERVER UPDATES", etc. Then they started pointing blame at my end.. Refused to return my money after a 1 of the 3 months paid for was used (I only wanted the unused months back).

My recommendation... try them monthly before you ever think of switching full time. Unblock us always works for me... never down.. never been any issues.


jack322

join:2012-09-19

reply to johnkim
I'm using Unotelly for about 6 months. It's a nice service and their customer support is great. I don't know if koreyb faced so many problems as he said, but unotelly works flawlessly on me. I had one issue on setting it up to my router when I started using it but unotelly's guys helped me solve it 3 hours later from the time I've submitted a support ticket.


unotelly

join:2012-10-06

reply to koreyb

said by koreyb:

I had unotelly before unblockus... AWFUL! It went down almost nightly for at times for hours between midnight and 6am. They made excuses like "SERVER UPDATES", etc. Then they started pointing blame at my end.. Refused to return my money after a 1 of the 3 months paid for was used (I only wanted the unused months back).

My recommendation... try them monthly before you ever think of switching full time. Unblock us always works for me... never down.. never been any issues.

Hi Korey,

This is Nick from UnoTelly. I was the agent who handled your ticket, and I deeply apologize for the experience you had.

Without your permission, I will not discuss the specific details of your ticket. However, if you could grant us the permission, we would like to discuss about this more openly and present our response.

Without getting into any specific information, I could say is from my heart that I tried my best to assist Korey to resolve his issue but was not able to do so due to lack of user feedback to continue the diagnostic process.

For anyone who is or has worked on remote support desk, you would understand sometimes we need the user to provide some feedback of the specific errors so we can eliminate possible cause one by one until we can find the root cause because we are not physically on-site to inspect the actual device.

For DNS service, there are millions of things can go wrong:

1. ISP has transparent proxy blocks connection
2. Router Firewall blocking connection
3. Router has binding DNS service (i.e. Netgear+OpenDNS built-in)
4. ISP has filtering (some ISP provide extra "value-added service" )
5. User's IP address changes which need to be updated
6. User error in setup
7. Our internal issue
8. and there are millions more

For example, last night, I assisted a new user from Australia which had trouble loading up the Netflix image. We were working on the Teamviewer session for over 4 hours but could not figure out why until I decided to check his router's firewall log. It turned out his router is filtering 3rd party DNS response and treating it as SYNC Flood. I modified his router setting and voila, everything started working. Without extensive input from our user, issue like this will never be fixed because they are very invisible until you dig deeper in a Teamviewer session.

Again, I would like to discuss in more details about the case Korey presented but only if Korey could grant us the permission to do so.

Best Regards,
Nick
Team UnoTelly

alexpb1

join:2005-06-23
Barrie, ON

reply to johnkim
Been with UnoTelly for a while now and they have been great. Much appreciate the ability to switch between like 5 different countries for Netflix. So much content to watch.


DSMdude

join:2012-06-30
Kitchener, ON

reply to johnkim
Ive been with them for four months with zero issues. Truly a set it and forget it service. I had to log a ticket during initial setup but figured out the issue before they responded - though they responded only an hour after the ticket submission. I was shocked! Go for it - you wont be disappointed.


unotelly

join:2012-10-06

reply to johnkim
Hi all,

Netflix Sweden is here! Netflix Sweden is just released today but we have already supported it! That's right! Now you can change your Netflix not only from US,CA,GB,IE,MX,BR , but also to Sweden!

Netflix Sweden has some really cool Swedish movies and some newer movies that are not found in other regions including Contagion 2011: »movies.netflix.com/WiMovie/Conta···50000009


MichelR

join:2011-07-03
Ottawa, ON
Reviews:
·Start Communicat..
·voip.ms
·Rogers Hi-Speed

reply to johnkim
I recently tried both services with their free trial periods. For me anyway, using a Boxee Box (nothing else - I watch TV on my TV ), unblock-us worked better. With unotelly, I could not access shows like Law & Order: SVU, NCIS, and a few others. Netflix worked fine (I tried both Canada and US, not the other countries). Other than the thing about the TV shows, the service worked without a hiccup. In the end I just went with unblock-us since it did everything I wanted without any hassle, but really the best thing is to take advantage of the fact that they both offer a free trial and see which one suits you best.



JoePro

join:2006-11-01
canada

reply to johnkim
I've tried unblock but has decided to use SmartDNS from overplay.net instead. No issues whatsoever.


scorpido

join:2009-11-02
New Hamburg, ON

We use unotelly for our whole network. It works great and never had any issues. I would recommend them for sure.



I_H8_Spam

join:2004-03-10
St Catharines, ON
Reviews:
·Start Communicat..

reply to johnkim
Not to hijack this thread, but I've run into a problem with Unotelly and the PS3.

There was a Netflix update this weekend for the app, downloaded and launched into Canadian mode (start dns). Loaded a show from the Canadian library.

Restarted the PS3, swapped back to Unotelly on the US settings. Bam nothing couldn't load any content.

Swapped to the Brazil, UK, Ireland, Sweden - all no problem and could watch what I wanted from the Brazil library but one of the wife's shows is only on the US section.

Now to make it more puzzling, fire up the laptop and US service works fine.

Am I missing a setting somewhere? I'm Unotelly free for the moment testing the service.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius


MichelR

join:2011-07-03
Ottawa, ON
Reviews:
·Start Communicat..
·voip.ms
·Rogers Hi-Speed

said by I_H8_Spam:

Not to hijack this thread, but I've run into a problem with Unotelly and the PS3.

There was a Netflix update this weekend for the app, downloaded and launched into Canadian mode (start dns). Loaded a show from the Canadian library.

Restarted the PS3, swapped back to Unotelly on the US settings. Bam nothing couldn't load any content.

Swapped to the Brazil, UK, Ireland, Sweden - all no problem and could watch what I wanted from the Brazil library but one of the wife's shows is only on the US section.

Now to make it more puzzling, fire up the laptop and US service works fine.

Am I missing a setting somewhere? I'm Unotelly free for the moment testing the service.

I seem to have a similar problem using Unblock-us on a Boxee Box since yesterday. If I have the unblock-us DNS settings up, I can no longer access Netflix Canada, but I can access Netflix US. If I switch back to my normal DNS settings, then I can access Netflix Canada.

DSMdude

join:2012-06-30
Kitchener, ON

There may be a slight Netflix outage. I'm also running into this issue sporadically so I went to downrightnow.com and they said as much. Logged a support ticket with unotelly anyway just in case that is the root cause



I_H8_Spam

join:2004-03-10
St Catharines, ON
Reviews:
·Start Communicat..

Looks like it may be a wider problem with the DNS bypass, Unblock-us and Unotelly both have threads going.

I'm seeing Error: N8106-154-5059
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius



xsbell

join:2008-12-22
Canada
kudos:1
Reviews:
·Primus Telecommu..

said by I_H8_Spam:

Looks like it may be a wider problem with the DNS bypass, Unblock-us and Unotelly both have threads going.

I'm seeing Error: N8106-154-5059

I had this issue yesterday, and just now.. so I went into Authorized Networks and made sure my network was activated and my IP was correct. Everything was correct but I had the wrong network enabled. I activated it, restarted my browser, and no more error (N8106-154-5059).


I_H8_Spam

join:2004-03-10
St Catharines, ON
Reviews:
·Start Communicat..

I've checked to ensure the Dyanmo is set for Sony=USA, then for Netflix I've selected USA. On the computer I see the message "It looks like your traveling" The PS3 is displaying the library but US content is not playing.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius


DSMdude

join:2012-06-30
Kitchener, ON

Having the same issue. My PCs play the content fine but on my Xbox and LG TV, I get intermittent errors that "This title is not available in this area" type message. Intermittent in that if I select the "Other episodes" option of a particular television title, they'll start playing. Doesnt work for movies but if I keep trying, it will play eventually.

My Ipad which is set to the Dynamo UK, plays no problem. Since Un-block us is having similar issues, Im wondering if Netflix is trying to block this type of access.


MichelR

join:2011-07-03
Ottawa, ON

Sounds like it, but they're doing it wrong: I can't access Netflix Canada when using the unblock-us DNS, but I can access Netflix U.S. You'd think that's what they'd try to prevent.

Still the same problem last night.



xsbell

join:2008-12-22
Canada
kudos:1
Reviews:
·Primus Telecommu..

reply to DSMdude

said by DSMdude:

Having the same issue. My PCs play the content fine but on my Xbox and LG TV, I get intermittent errors that "This title is not available in this area" type message. Intermittent in that if I select the "Other episodes" option of a particular television title, they'll start playing. Doesnt work for movies but if I keep trying, it will play eventually.

My Ipad which is set to the Dynamo UK, plays no problem. Since Un-block us is having similar issues, Im wondering if Netflix is trying to block this type of access.

I just checked my Samsung TV and I'm getting the same thing, but it will eventually stream if you keeping trying to play it. No issues on PCs and laptops though. Weird.

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