Sheffield Lake, OH
|reply to VexorgTR |
Re: CallCentric tech issues today?
Here's what customer service says.......
We apologize for any inconvenience that you are experiencing. We are aware of an issue affecting some customers which can cause intermittent problems with inbound/outbound calls and/or SIP Registrations to drop. Our top-tiered engineers have been deployed and are performing a thorough investigation with a goal of achieving a comprehensive resolution in as timely a fashion as possible.
Please keep in mind, only some customers are affected and this is an intermittent issue which should not result in a service outage or an extended disruption of service.
A review of our reports and monitoring systems shows that our Internet Connections, PSTN Connections, and Carrier Level connections are all currently up and running; additionally we do not see any hardware/software failures on our internal systems.
With that said, we are fully committed to resolving this matter as soon as possible and we will be proactive to reach out to you as soon an update/resolution has been achieved.
Again we apologize for the inconvenience, if you have any questions/concerns in the interim please do not hesitate to ask.
So at least they know it's broken.