Topic 'Re: [iO] New Guide Rollout' in forum 'OptimumOnline' - dslreports.com

Re: [iO] New Guide Rollout

Tue, 14 May 2013 10:04:57 EDT

milan22 posted : Not that it makes any difference to people that don't care, but they are fully aware of the "no data" problem when watching a taped DVR program. They are working on getting a code fix.

The problem which I'm referring to is when watching any DVR'ed show, and you hit the info button, the display comes up blank & it says "No Data". Instead of , (like the old guide) would show the description of said program. It just like when watching an On Demand program, there is no info if you hit the info button.

Regardless, they know about the problem & are said to be working on it.

Re: [iO] New Guide Rollout

Thu, 09 May 2013 16:52:18 EDT

anon posted : I won't repeat it all: but I very much agree with all of the negative comments that everyone has posted. There are some good things about the new program guide but overall the negatives greatly outweigh the positives.

I understand the business world. When a rollout schedule has been predetermined, companies are forced to hold to that schedule, or heads will roll. No pun intended.

Obviously, there was no time to work out all of the bugs of this new guide, and the date arrived, and they had to release it. This is evidenced by the fact that they had to fix numerous bugs AFTER they released it! You don't have to be a rocket scientist to figure out what happened. It's so obvious: it's embarrassing.

And what an incredible embarrassment for Cablevision! Whether or not I complain, they have already damaged their reputation.

Windows Vista? New Coke? Call it what ever you want. Marketing blunders are transparent and shameful.

Good luck cleaning up your own mess, you corporate lunkheads!

Re: [iO] New Guide Rollout

Thu, 02 May 2013 19:05:49 EDT

dm145 posted : Overall I like the new guide over the old
I don't seem to have any major issues that some people do
The speed of my 8300 guide is faster and channel changing is the same
The speed of my new Samsung guide is the same but channel changing is slower

Re: [iO] New Guide Rollout

Thu, 02 May 2013 17:42:53 EDT

anon posted : Still slow a la Windows Vista.

Re: [iO] New Guide Rollout

Wed, 01 May 2013 20:05:04 EDT

anon posted :

said by pal1221:

Anybody have an update on this for SA8300. Any new area that have been rolled out?

Last rollout I know of was to parts of NJ around mid-March. They were supposed to roll it out to the Bronx afterwards but that appears to have been delayed indefinitely. The last I heard from them was a few weeks ago in which they said there was still no launch date for the rest of the areas. And considering that back in March they said the rollout would be completed by now, I'd imagine it's probably giving them some very serious issues, and with all of the customer complaints, they're probably very hesitant to roll it out to any more areas for a while.

Re: [iO] New Guide Rollout

Wed, 01 May 2013 16:49:15 EDT

pal1221 posted : Anybody have an update on this for SA8300. Any new area that have been rolled out?

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 15:27:20 EDT

kickass69 posted : Also works fine on my SA boxes. I've stayed away from the Samsung boxes for now as they work horribly slower with the new guide while the SAs work better. Not sure why given Samsungs have faster hardware.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:58:48 EDT

rick0204 posted : I was using the Samsung box. I have to check the DVR to see if it has the same problem. And apparently you have to wait a very long time to see the full settings menu. Maybe I did not wait long enough and turned the TV off.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:53:12 EDT

dm145 posted : I'm in nj

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:10:06 EDT

rick0204 posted : Rebooted many times. Apparently it is a problem in New Jersey.

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 11:00:54 EDT

dm145 posted :

said by rick0204:

The full settings menu apparently has disappeared. If you press the settings button once you get the quick settings menu. If you press the settings button again you get regular TV. No full settings menu.

Works on my 8300
You need to reboot box

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 10:37:23 EDT

TheWiseGuy posted : see

»Can't get to advanced settings with new programming guide

Re: [iO] New Guide Rollout

Thu, 04 Apr 2013 10:13:47 EDT

rick0204 posted : The full settings menu apparently has disappeared. If you press the settings button once you get the quick settings menu. If you press the settings button again you get regular TV. No full settings menu.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 12:56:16 EDT

dm145 posted : It takes getting use to, like a couple of times, to see what is set for record while surfing the guide. It has a red dot and the word REC in red by the description of program. Not sure what your issue is. Go to time slot of show you what to check and it is very clear if it is set for record or not.

As far as the date goes, well what can i say. If you don't know what day it is than you have bigger issues.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 11:56:03 EDT

rick0204 posted : I don't like the new guide at all. I remember when adding the info on channel 1000 was a huge improvement and now it is gone. The date was very important and now it is gone. The guide is slow and cumbersome. The programs set to record are no longer highlighted in red. The new guide adds very little and eliminated a few features that I really liked.

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 11:40:46 EDT

dm145 posted :

said by rick0204:

We have it on all boxes and the DVR in Hudson County. Be careful what you wish for. I want the old guide back! No info on channel 1000 and no date.

Sure they will fix that
Not a deal breaker

Just hit DVR button, highlight program your viewing than Info

Re: [iO] New Guide Rollout

Tue, 02 Apr 2013 09:09:34 EDT

rick0204 posted : We have it on all boxes and the DVR in Hudson County. Be careful what you wish for. I want the old guide back! No info on channel 1000 and no date.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 20:40:25 EDT

frdrizzt posted : Then you have no idea how much better it has gotten. It still needs work. I wonder if recording complaints will be improved or worse by bringing the DVR interface on the 8300s to Onyx code too, in case the problems reported with end times way late & missed recordings have to do with that.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 19:23:34 EDT

anon posted : I'm in the Woodbury system and we don't have it on the SA boxes yet. I asked a rep about it on Tuesday and she said the date of the rollout for my area was "to be determined". I believe the Bronx was supposed to get it next but there was some sort of delay. I would guess they're still working on bug fixes but considering it's been six months since this rolled out initially I doubt it would be much improved.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 18:23:31 EDT

anon posted : I'm in Monmouth County...I do not have the new guide on my new SA boxes.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 12:10:17 EDT

mbernste posted :

said by kristcnj:

Does Monmouth Cty NJ have the new guide?

My aunt in Manalapan has it on her Samsung box, however, I did not look at her SA boxes the last time I was there.

Re: [iO] New Guide Rollout

Mon, 01 Apr 2013 11:56:40 EDT

kristcnj posted : Does Monmouth Cty NJ have the new guide? Don't see it. Also should I keep SA 4250 or switch to new boxes?

Re: [iO] New Guide Rollout

Sun, 31 Mar 2013 21:33:11 EDT

anon posted : the year 1998 refers to I think the remastered cut that was made at the time when it was released in theaters that year...It's a different restorative cut than the original film..

Re: [iO] New Guide Rollout

Sun, 31 Mar 2013 20:59:23 EDT

Olias posted : I posted this more as amusement rather than annoyance.
--
A clock unwinds, a flower dies...

Re: [iO] New Guide Rollout

Sat, 30 Mar 2013 22:20:56 EDT

dm145 posted : Use to be able to hit dvr button on 8300 and see what was recorded or recording
Then hit dvr again to exit, now have to hit exit

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 18:27:39 EDT

frdrizzt posted : I have not had that happen once in the past 5 months on my 8300HD.

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 16:57:19 EDT

milan22 posted :

said by cousinrk:

I don't know if this was mentioned but before if you entered in a channel number incorrectly you could just hit exit and re-type the channel you wanted. Now if you enter a channel number it goes right to the channel no matter what. It might seem like nothing but its an annoyance.

The new guide to me is a mess, too many buttons to press to do tasks that took less time on the old system. To change to a different date on the guide takes several more steps. Not having a scheduled recorded program blocked out in red is another annoyance among others mentioned here before.

You would think at the very least it would go all red (like before) when it's actually recording. But no, it doesn't. On the top 10 things wrong with the new guide, that's got to be number 2 on the list.

Number one would be the entire PAST section. Awful design flaw. Imagine if you will .... 3 hours of view on the screen. A BIGGER video window on top, and oh yeah in the RIGHT hand side. Logic would put it in the RIGHT hand side.

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 15:09:41 EDT

cousinrk posted : I don't know if this was mentioned but before if you entered in a channel number incorrectly you could just hit exit and re-type the channel you wanted. Now if you enter a channel number it goes right to the channel no matter what. It might seem like nothing but its an annoyance.

The new guide to me is a mess, too many buttons to press to do tasks that took less time on the old system. To change to a different date on the guide takes several more steps. Not having a scheduled recorded program blocked out in red is another annoyance among others mentioned here before.

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 11:22:37 EDT

rick0204 posted : It only happens when I turn off the TV overnight on leave it on channel 1000.

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 10:37:46 EDT

dm145 posted :

said by rick0204:

Another glitch - if you turn off your TV on channel 1000 and turn it back on there is a delay of 20-30 seconds before there is any video or audio. If you change the channel to a live channel before turning off the TV there is no delay.

I can not duplicate on my sa8300

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 09:13:00 EDT

rick0204 posted : Another glitch - if you turn off your TV on channel 1000 and turn it back on there is a delay of 20-30 seconds before there is any video or audio. If you change the channel to a live channel before turning off the TV there is no delay.

Re: [iO] New Guide Rollout

Thu, 28 Mar 2013 07:37:39 EDT

anon posted : Does the new guide work better on the samsung boxes or the 4250s? I was thinking about upgrading to the samsung boxes or should I keep my 4250s and 8300.

Re: [iO] New Guide Rollout

Wed, 27 Mar 2013 17:00:06 EDT

dm145 posted : Responce to feedback I sent to programguide@optimum.net

Please forgive the automated reply but it helps us direct your feedback to the right person here at Optimum faster.

More importantly, thanks for taking the time to send us your thoughts. We will continue making enhancements to the new Program Guide in the days and months ahead and your feedback keeps us focused.

Feel free to keep sharing so we know what you like and what we can do better.

Yours Truly,

The gang at Optimum that likes to make stuff better.

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 15:07:16 EDT

Elite posted :

said by frdrizzt:

That behavior does not happen to my box (SA8300HD) which has always been set to "subscribed to". I have been able to exit or "guide" back to the current time without issue. Were those boxes SA or Samsung? Did you try rebooting your boxes and repeating?

Three Samsung boxes (but only 2 affected). I had rebooted the boxes countless times over the past month and a half and couldn't seem to resolve the issue. Neither could CV. Glad I didn't waste my time swapping out the boxes.
--
QUAD!!!!

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 14:29:43 EDT

frdrizzt posted : That behavior does not happen to my box (SA8300HD) which has always been set to "subscribed to". I have been able to exit or "guide" back to the current time without issue. Were those boxes SA or Samsung? Did you try rebooting your boxes and repeating?

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 14:19:41 EDT

Elite posted : I FIXED MY GUIDE FREEZING ISSUE!!1

With absolutely ZERO help from useless fucking Cablevision...

After two support calls, and a promised "call back" which never happened, I remembered that I had set the guide to only show channels which I was subscribed to. Went into settings and changed this setting to "View All". Fixed the issue on both my boxes which were affected by the instantly-freezing-and-unexitable guide. Turns out I never changed this setting on my third box, so it was still at the default "View All", and that's why my third box was unaffected.

So, for anyone else who has the guide *immediately* freeze upon opening...

Press "Settings" on the remote.
Press it again to get to the full settings page.
Go to "Guide Preferences".
Make sure it says "View All".
If it doesn't, click "Default List Only" and select "View All".
Fixed!

Fuck you, Cablevision. This feature worked fine for over a month on two boxes, then stopped working randomly one day (presumably after a software update).

On a side note: Changing this setting back to "Subscribed to" will cause the guide to start freezing at launch again. Don't use this setting if you experience this behavior until CV pulls their heads out of their asses and fixes their craptacular guide.
--
QUAD!!!!

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 11:26:18 EDT

dm145 posted :

said by Spence1:

One of my issues before was that the old guide would return to the current program with the "C" button, while with the new guide you have to go to Options and go down to Reset.

But I found out now that all you have to do is press the "Guide" button again to return to the beginning. So much better.

Now if only other feedback posted here about the guide could be taken to mind.

Both Reset and hitting Guide again kick me out and closes guide

Edit- Reboot fixed my issue

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 10:51:30 EDT

milan22 posted :

said by frdrizzt:

It could simply be aligned left with the history there if you go "left" of the channel call sign/logo box and make the most sense without wasting on-screen real estate.

Exactly. Just like the old guide did.

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 06:51:47 EDT

frdrizzt posted : It could simply be aligned left with the history there if you go "left" of the channel call sign/logo box and make the most sense without wasting on-screen real estate.

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 05:09:07 EDT

Spence1 posted :

said by Jmartz :

said by milan22 :

Bottom line the PAST section is a DUMB, WORTHLESS, and is an UNCREATIVE design FLAW. It takes up precious space that we all crave in the guide.

Can't even image anybody could disagree with this.

So apparently you have not scrolled back through the PAST section to see what happens to that WORTHLESS section when it turns into a VOD menu?

I think that is pretty neat feature.

It might look like a nice feature, but what if the VOD (or ARCHIVE) menu was accessible from the Options of the guide instead of the PAST section?

You know how you can select Options, go to "Guide Type", and have the options to search by Grid, Category, Channel, or Most Watched? I believe an option for the ARCHIVE could have been added as well, instead of going back two hours in the PAST section to reach it.

I just strongly feel, as milan22 does, that the PAST section was unnecessary. What happens when you're viewing future programs in the guide and then scroll back? It scrolls backwards, but in the same window. What I mean is that the PAST window is only used for the previous two hours (in which the title of a program could be cut off or hidden due to it appearing at the beginning of the time slot).

I think being able to view the past two hours of programming within the same window (channels to the left of the guide with no PAST section) and to have the ARCHIVE available within Options would have been better.

Re: [iO] New Guide Rollout

Tue, 26 Mar 2013 03:23:33 EDT

Spence1 posted : One of my issues before was that the old guide would return to the current program with the "C" button, while with the new guide you have to go to Options and go down to Reset.

But I found out now that all you have to do is press the "Guide" button again to return to the beginning. So much better.

Now if only other feedback posted here about the guide could be taken to mind.

Re: [iO] New Guide Rollout

Mon, 25 Mar 2013 10:08:50 EDT

milan22 posted :

said by rick0204:

Another feature not in the new guide is the date. In the old guide you just pressed info and the date was in the upper right hand corner. Now all you see is the day and no date.

And the hits keep coming.

Re: [iO] New Guide Rollout

Sun, 24 Mar 2013 16:06:29 EDT

blucas00000 posted : I received the following email from Optimum beginning with...
"Wed, 20 Mar 2013 20:17:47 +0000
Optimum
Introducing your new program guide..."

Having the New Program Guide failing to appear, this morning I emailed the following, "Is it real or bogus? Five days after receiving the email from Optimum, I do not see any changes in the programming guide. I have already rebooted using info - vol - vol. Is there a problem on my end or yours? Thanks"

Their response to me in the Throggs Neck Bridge section of the BRONX.
"Dear Valued Customer: "Thank you for having taken the time to email us at Optimum. Since the email you have received from us regarding the new program guide, I'm sorry to advise that we have postponed the launch date for your area. We will keep you posted via email when it becomes available in your area."

A REPRIEVE. I hope the bugs are gone before they push the software into my SA 8300HD. Sorry about those of you experiencing all of these problems. I like the look and feel of the guide on my laptop. A little to big to be used as a remote control. Hope our Dolanites fix the needed code sooner than later.

Re: [iO] New Guide Rollout

Sun, 24 Mar 2013 14:22:45 EDT

dm145 posted : Guide data reaches out 12 days but still limited to setting recordings up to 7 days

Re: [iO] New Guide Rollout

Sun, 24 Mar 2013 14:12:07 EDT

rick0204 posted : Another feature not in the new guide is the date. In the old guide you just pressed info and the date was in the upper right hand corner. Now all you see is the day and no date.

Re: [iO] New Guide Rollout

Sat, 23 Mar 2013 11:33:32 EDT

milan22 posted :

said by andertrack:

We still don't have the new guide on our SA box so instead of waiting even longer we are switching back to FIOS. If you haven't seen their guide it is so much better than the "new" Optimum guide

Did ya?

Re: [iO] New Guide Rollout

Fri, 22 Mar 2013 19:21:59 EDT

anon posted : Changing channels seems to have gotten slower within past week with 8300 and old guide on longisland.

Re: [iO] New Guide Rollout

Fri, 22 Mar 2013 11:59:45 EDT

andertrack posted : We still don't have the new guide on our SA box so instead of waiting even longer we are switching back to FIOS. If you haven't seen their guide it is so much better than the "new" Optimum guide

Re: [iO] New Guide Rollout

Fri, 22 Mar 2013 10:10:02 EDT

milan22 posted : Look at it this way. The new guide is definitely snappier (at least on my SA's) that's a HUGE plus. And the new guide is "prettier" than the old guide.

While adding a couple of useful features, they took away useful features that were discussed in prior post by various people.

AND while I said the new guide is "prettier", I didn't say the layout was better. Why? because it's just not. It's just the plain truth.

Will I get used to it? ... Yes ... But then again do we have a choice? (yes I know I could switch services) There's no option to stick with the old "look", ala like some programs do.

Re: [iO] New Guide Rollout

Fri, 22 Mar 2013 09:54:20 EDT

milan22 posted :

said by Jmartz:

said by milan22:

Bottom line the PAST section is a DUMB, WORTHLESS, and is an UNCREATIVE design FLAW. It takes up precious space that we all crave in the guide.

Can't even image anybody could disagree with this.

So apparently you have not scrolled back through the PAST section to see what happens to that WORTHLESS section when it turns into a VOD menu?

I think that is pretty neat feature.

Yes I'm fully aware of the VOD menu. After you you go back about 2 hours.

Sorry, but what you just stated doesn't make sense. Why would you need a PAST section taking up precious space on the screen to roll back?

Newsflash: The old went backwards too. Yes it only went back about 1 hour, but guess what? NO SPACE TO THE LEFT was needed.

Bottom line it's a design flaw that's useless.