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Rayman

@184.64.80.x

[AB] Tried to get shaw to bridge the DPC3825 modem/router

Hi I called shaw today asking them to bridge my modem so I can use my own router but they told me since I am on the 25 mb plan I cannot do that. She told me that if I was on 50 Mb and above I can bridge my modem. Wtf does that mean it dosnt even make sense to me why they gave me an answer like that.



rustydusty

join:2009-09-29
Red Deer, AB

You have to be on the BB50 or higher plans to bridge, just like they stated. What you could do is use an old SB5120 as it's a modem only. See if Shaw will do an exchange for you, or a member on here may have one they can send you one.



rayman

@184.64.80.x

But why. Its the one of the stupidest things I have ever heard. Whats the plan got to do with bridging your modem? They wouldnt give me a reason.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Their system won't let them do it unless you are on the appropriate plan. Unfortunately I'm not a executive at Shaw so I couldn't tell you why they are doing this. ShawSean may be able to help you get a SB5120 modem so you can use your own router.


tlhIngan

join:2002-07-08
Richmond, BC
kudos:1
reply to Rayman

Basically the BB50+ plans are on the DOCSIS3 network, which use the modem-router combination units. So those plans all have the option to replace the router firmware with bridging one.

The Extreme and High Speed plans are supposed to be on the DOCSIS2 network, which means they give you a standard DOCSIS2 modem only. However they've been handing out DOCSIS3 modems most likely because Shaw has them in stock. Unfortunately, those plans were never supposed to be on the DOCSIS3 network, so their systems are not capable of provisioning the bridged firmware onto the modem.

You'll have to find a way to change your modem to the old DOCSIS2 ones.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

One would think though, that the billing code to bridge a modem, would not take much work to change the dependancy rules to allow this.

But why? Someone, somewhere knows, but nobody seems to know who or where that person is.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



rayman

@184.64.80.x
reply to tlhIngan

I see well if that is the case then I guess I cannot really complain. I ll just have to hook up my router the way other ppl have been doing.

Thanks



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Just setup your 2nd router as an access point, if that's what you are really after. Turn wireless off on the Cisco/Shaw Modem and let it do DHCP and DNS, and setup the 2nd as a static IP and let it just do the wireless. One of the biggest drawbacks on the Cisco and SMC is the wireless in them is crap, along with a few other things. Could be worse, could be on Telus and supplied with an Actiontec that won't even let you change your DHCP scope.



rayman

@184.64.80.x

Yah I am doing that right now. Trying to get my dlink 825 to act as the router.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

You will not be able to make the D-Link 825 to act as the router, unless you get your modem into bridge mode.

Set the LAN IP to be 192.168.0.2 Turn off DHCP and connect the LAN 1 of the D-Link to LAN 1 on the Shaw modem
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Exactly as Kev said, which will turn your 825 into an access point only, which is what you are after. It will do all your wireless then.


D_Reapper

join:2004-04-08
agnea
reply to Rayman

Hi has anyone tried this method I was just browsing the web and found it. I also like to get my shaw modem into bridge mode.

»ohmsblog.teamohms.org/2012/06/ho···825.html

I dont know much about HTML and how to use firebug, but it seems to have worked for this fella.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

I tried for a long time, to get it to work... And a lot of methods,

This I had not seen.

Now to get a 2nd modem again to try this...

Good find, if it works or not, should give another direction to go in.

That article is by someone in Calgary, and Shaw is the only ISP in Calgary that uses the DPC3825 modem that I am aware of...

--
Yes, I am not employed and looking for IT work. Have passport, will travel.



Baud1200

join:2003-02-10
Reviews:
·Shaw
reply to Rayman

I can see why he wants it in bridged mode, even on 250 plan unless the router was in bridged mode it ran absolutely terrible for me.

If it really bugs you, you could try to upgrade your plan, have them make the needed change on your modem, and next month downgrade it back to your original plan..

With the level of incompetence among most T1 service/sales agents, they just might simply downgrade your package and leave your modem configuration alone (in bridged).

No guarantee, but worth a go if all your other options are exhausted.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

We all see, agree and completely understand why he wants it in bridge. Unfortunately Shaw hasn't made it available on any of the devices unless on BB50 or higher. Until they change this, or he upgrades, the easiest solution is turn wireless of on the Cisco/SMC and let the d-link act as an access point and do all the wireless providing.



Baud1200

join:2003-02-10
Reviews:
·Shaw

3 edits

Another case of everyone knowing what the user is doing aside from the administration... with my previous help desk experience you would think that Shaw would be attempting to get users to activate a 3'rd party device to handle wireless just so that they can claim they don't support that to get out of troubleshooting it!

Kinda reminds me back in the day I went to school they had the fancy "New" scientific calculators come out and the kids would pre program them with answers and cheats before they entered a test room.

Administration quickly got wise to it and figured that the easiest solution was to stand by the door and hit the reset switch on them as students walked into the test room; unfortunately this doesn't work very well if someone makes the appropriate incisions to the copper track on the PCB leading to that reset button. They could stand there mashing that reset button till the cows come home and it would still have no effect, but once they did it they were confident that the problem was solved.

The ignoramus's ultimate solution... "We'll just disable you being able to use that.. problem solved.. "
As they say, if your only tool is a hammer, every problem has to be a nail , thing is you wouldn't expect this level of idiotic simplicity from an ISP.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

My vote is for putting the drop-down list of "Modes" back into the cusadmin login
--
Yes, I am not employed and looking for IT work. Have passport, will travel.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

cusadmin is that for both SMC and Cisco? Only remember seeing it on the SMC. I haven't played on either much, though. I try to get both put in bridge before attempting to do anything


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Yes it is for both.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Then yes, drop down menu please! Make it a lot easier.



olive403

@westnet.ca
reply to Rayman

that EXACTLY the reason why I LEFT shaw............



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Why would you leave Shaw over that? Look at the competitors, Telus doesn't let you bridge the Actiontec regardless of the plan. They don't give you access to DHCP ranges, DNS, etc. Switch to Telus over the hardware device is a ridiculous move, IMO. Their hardware is even worse than Shaw's new gateways.


olive403

join:2012-10-10
Canada
Reviews:
·WestNet Wireless

Why would I leave Shaw over that?
-Their wifi modem coverage sucks (i was paying 5/month for it)
-my router runs dd-wrt (thats how i bought it)
- Who said i switched to Telus?
I switched to Westnet in Calgary-
upload is about 30 times faster than Shaw....
WestNet have not ever been rude to be on the phone. Its owned by people who were tired of rude and cocky service of the incumbents.
They even include a free STATIC IP number.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

Ask here or call Shaw and ask for a Motorola 5102, which is a modem only. I have a two static's on Shaw Biz, with the above modem and my own hardware after. I believe that ISP you are referring to is nothing more than a reseller for the big boys .


olive403

join:2012-10-10
Canada

5102 is exactly what i wanted they said were not being able to offer that.the modem i did have was progarmmed into bridge modem but ONCE In a while it would reset into router mode. Not good when your a business customer... paying 300 a month.



rustydusty

join:2009-09-29
Red Deer, AB
reply to Rayman

I am a business customer, and when I had the Cisco it never switched back to router mode. I had reset it a few times, as well. The 5102 is readily available, and you can get one for free from a few users on here. It pays to ask around, however to each their own. I haven't had one issue with my Shaw Biz service. The Cisco worked wonderful after it was bridged for moi.


olive403

join:2012-10-10
Canada
Reviews:
·WestNet Wireless

yes to each their own - yeah i use to like shaw back in the day...

this happened ALOT - and worst problem is sometimes they would make us go and power cycle it ok when you are at the office but not 200km away ......
>>
I spoke with your IT tech onsite today. Shaw had a 1 hour outage where some of our modems switched from bridge mode to router mode.
The issue was corrected and all modems are back online.
We have credited your Shaw account for 1 full day for the outage.

Trouble Ticket #XXX

XXXXXXX
TSR, National Technical Specialist
Shaw Business
Shaw Cable Systems G.P - Central Island
4316 Boban Drive Nanaimo BC V9T 6A7
Telephone: (250) 760.1999 // Fax: (250) 760.1998
--
My ISP Speedtest
»www.speedtest.net/result/2234183999.png


olive403

join:2012-10-10
Canada
Reviews:
·WestNet Wireless
reply to rustydusty

reseller of the bigboys? what does that mean? Internet -networks connected to networks. As far as im concerned shaw does not offer 80 megabit upload so i am not sure if they are reseller. To be an internet company you have to connect to another internet company. They have their own peering points.
--
My ISP Speedtest
»www.speedtest.net/result/2234183999.png


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw

There is so little information about westlink.ca available, but I will try.

Do you get a public IP address? Or NAT'd address only?

I'm outside their coverage majority of the time, but I have been curious.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.