rjruby
join:2012-10-06
18064-9654
1 edit | [Phone] Caller ID Issue for Cell Phone Calls I recently went from Verizon to RCN for my internet and phone service.
The internet service has been great and the phone service has been great except for one Caller ID issue. My Verizon phone number was ported over to RCN.
The Caller ID name and phone number are displayed correctly on all my phones and other devices (Dish satellite receivers) for calls I receive from landline phones.
However, for calls I receive from cell phones, I receive the phone number correctly but the name is always "CELL PHONE PA". This happens for all cell phone carriers (AT&T, Verizon, TMobile, etc). When I was on Verizon I would get the caller's name displayed correctly.
Is this something that can be corrected?
Thanks.
Encoded Mac: 0acae80c413319661bf7b1eae1be68badc382ecc |
|
 rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | That is a little odd. I can check on this with Engineering and get back to you.
Emilie |
|
rjruby
join:2012-10-06
18064-9654 | Thanks. I appreciate it. |
|
|
|
rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | This was Engineering's response: Our switches do a caller id query on every inbound call we receive. It presents the information in the database maintained by our LDBI that is uploaded by carrier that owns the number. Currently, there are no indications that we have a systemic caller ID issue.
I asked him what that meant exactly and he said that the name info that we present on a call is what is made available from our database provider, Neutsar (formerly Targus) and we have no control over it.
I hope this explains why you are not seeing the names.
Emilie |
|
wbertramPremium
join:2005-08-19
Allentown, PA | reply to rjruby
Most of the cell phone calls I receive show up on caller ID as CELL PHONE XX, where XX is a state identifier. This is true now that I have RCN phone service, and was also true when I had VERIZON landline service. It is not unique to the RCN phone service.
I know that on VERIZON cell phones, the account owner can access the account and specify what they want to appear on the caller ID display. |
|
rjruby
join:2012-10-06
18064-9654 | reply to rjruby
rcncares & wbertram, thanks for the reponses.
The facts are that I have 3 cell phones on my AT&T account and my brother in-law has 3 cell phones on his T-Mobile account.
All of these six phones had their user names associated with their phone's caller ID info so that for the last several years their names were displayed on my caller ID when they called my land-line phone with Verizon.
Since porting my Verizon phone number to RCN their names have been replaced with CELL PHONE PA.
There must be a difference between Verizon and RCN on their data source for this information. |
|
rjruby
join:2012-10-06
18064-9654 | reply to rjruby
Interseting article on a problem similar to mine.
»www.nj.com/business/index.ssf/20···erp.html |
|
rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | Our vendor is requesting the originating number that resulted in “Cell Phone PA” and your number so they can determine why this info is missing from their database. If you are willing to provide that information, please do it through private message to me and not on the public part of the forum.
Thanks
Emilie |
|
rjruby
join:2012-10-06
18064-9654 | Will do.
Thanks. |
|
rjruby
join:2012-10-06
18064-9654 | reply to rcncares
Emile,
Did you get my IM with the info you requested?
Thanks. |
|
