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| reply to kmand
Re: [Price] Cable Card Pricing!! Comcast card billing is all over the map and entirely depends on your area, the local CSR you get, and whether you escalate to corporate or regional reps. You may get charged for cards, may not, and you may or may not get a credit for each card. Or you get hit with A/O fees. Or the bogus HD tech fee even if you don't have their boxes. They are in violation of the new FCC card regs because of inconsistent billing, but the FCC doesn't care (and complaints have been filed).
It's entirely YMMV, and it's wrong. | |
 halfbandPremium
join:2002-06-01
Huntsville, AL
 ·Comcast
| said by GTFan:It's entirely YMMV, and it's wrong.
You have that right. I have been trying to figure out what it would cost to change my package and simply can not get a strait answer from the CSRs or even with a visit to the local office. My setup includes a cable card, dtrs and set top boxes and the CSRs simply can not agree on what combination of box fees, card fees and outlet fees are applicable. The charges they quote never agree with each other and are not even remotely close to the last rate card we received. And don't even get me started on trying to get a cable card provisioned to match the same lineup as your cablebox. It's a mess and with all the nickel and dime fees apparently far too complicated for the CSRs to comprehend, quote, sell or configure.
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