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davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:3
reply to djcrazy

Re: [General] English speaking rep in billing department?

I am having trouble with your timeline. Tell me if I understand it correctly.

September 2007 start service with Verizon on 2 year contract.

September 2010 end service with Verizon

September 2010 start service with T-mobile

September 2011 attempted to upgrade T-mobile phone. Upgrade failed. Stopped using T-mobile.

September 2011 reactivated old Verizon phone(SIM card?). Verizon store(official or reseller?) told you that you could use same plan you had before.

First I am curious as to the model of Verizon phone with a SIM card. Verizon is a CDMA operator and had very few SIM GSM/CDMA models for international operation.

September 2012 get bill from Verizon for ETF.

Is the timeline above correct or am I missing something?

There is the Verizon Direct Forum at »Verizon Direct
They might be able to help. I would advise getting the exact dates of the transactions or communications involved, the Verizon model phones involved, and anything else such as receipts or bills you have.

djcrazy
Premium
join:2009-08-05
Minneapolis, MN
Reviews:
·Comcast
·T-Mobile US

2 edits
September 18 2009 started with verizon ( transition from qwest when they were discontinuing wireless and began reselling verizon)

Sometime around september 2011, I tried a new phone but ended up returning it 2 days later at the same verizon store I got it from and having them reactivate my old LG VX8360. I was assured at that time that because I didn't upgrade that there would be no contract extension.

Early August 2012, I ported my number to T mobile and got a Galaxy S 3 and cancelled service with verizon. ( Thank god, at least now I get a signal at home!)

Last month I got a bill for an ETF and tried to get it resolved at the verizon store and even they said it was a mistake, as they could see all the records of the returned phone, and the reactivation of the old phone. They said they would try to get it cleared up later because they were also having problems when talking to corporate(?).

Now I get yet another bill.

Note: edited other post to add a ? mark because I could have sworn they said something about a sim card.

davidhoffman
Premium
join:2009-11-19
Warner Robins, GA
kudos:3
I would first go back to the store with the new bill. They may be able to help. If that does not work I would try the direct forum. As far as I can tell there is no SIM card for the LG VX8360. »www.lg.com/us/cell-phones/lg-VX8360

firepong

join:2006-08-08
Bay, AR
said by davidhoffman:

I would first go back to the store with the new bill. They may be able to help. If that does not work I would try the direct forum. As far as I can tell there is no SIM card for the LG VX8360. »www.lg.com/us/cell-phones/lg-VX8360

If their is a upgraded version of this phone that supports 4G and this is the one that you have, then it does indeed have a SIM Card. Any phone that supports 4G LTE has to have a SIM Card because of the technology required, if I remember correctly.