Well, if it makes you feel any better we lost the whole internet this evening around 7:10pm EDT. I have a big, fat, red light on the modem at the moment with zero connectivity. Not sure if some piece of equipment crapped out somewhere or maybe a there's a physical line break somewhere.
Anyway, I'll check again in the morning and if it's still down, I'll do a trouble ticket when I get home from work. I can't stomach the kabuki theater of modem checking this evening. Just can't do it. For now -- like most evenings -- I use the cellular modem.
I only mention this to let you know we're seeing similar, if not worse, problems each and every day. BTW, I'm outside of Shepherdstown and the problem is persistent with my community so I know it's not just my house.