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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:5
Reviews:
·Time Warner Cable
reply to TWCBait

Re: [TWC] Virtually All TWC Customers Face $3.95 Modem Rental Fe

said by TWCBait :

Got 6141. Waited more then 2.5 hours (!) on phone to reach to tech support level 3 to connect it. Regular tech support was not able to activate it.

2.5 hours? Wow, it seems activating a cable modem seems a difficult process for basic support to do.


TWCBait

@rr.com
Found I was lucky to have it activated. Other people were denied the same day and connected only today with 20 minutes non avoidable waiting per every call.


TWCBait

@rr.com
reply to antdude
And 1 hour 40 minutes to return their old modem in Queens mall TWC shop to be sure to avoid the charge.