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Hooter
join:2009-08-17
Scarborough, ON

Hooter to pmd

Member

to pmd

Re: PVR Drive Cycling

I am not sure if this is related to the September SARA update on the 8300 PVR boxes which has caused numerous issues, but we have noticed another issue in the past 24 hours. While watching "live" TV, we are now experiencing 2-3 second pauses (previously this only occurred while watching a recorded show) and on occasion, the picture simply freezes. The only solution is to change channels and then switch back again. Or could this be the result of the hard drive being destroyed because of the constant spinning up and down caused by the update?

elitefx
join:2011-02-14
London, ON

1 edit

elitefx

Member

Could be the hard drive, could be another Firmware issue, maybe it's a broadcast signal feed issue, could be just about anything.

Unfortunately the underlying problem continues to be the same on all fronts. Rogers continued use of 10 cent 3rd rate garbage hardware.

We got a rover on Mars, unmanned commercial resupply to the space station, remote controlled drone aircraft and yet Rogers is still using low grade technology and unreliable poor quality equipment to deliver broadband services.

Post after post after post of Rogers equipment failure issues here and elsewhere.

We can analyse/rationalize the issues till hell freezes over but when all is said and done the problem boils down to Rogers complete and utter failure to provide quality service and hardware in return for your hard earned consumer dollars.

Garbage in...garbage out. Another law of nature.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to Hooter

Premium Member

to Hooter
said by Hooter:

I am not sure if this is related to the September SARA update on the 8300 PVR boxes which has caused numerous issues, but we have noticed another issue in the past 24 hours. While watching "live" TV, we are now experiencing 2-3 second pauses (previously this only occurred while watching a recorded show) and on occasion, the picture simply freezes

I have seen that as well. Weird thing is the audio continues, but the video freezes up.
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

With me it is both the audio and the video. I was told on another forum that the solution is the same as when you are watching a recorded program and it pauses because the hard drive is spinning down. You need to set a background recording which will prevent HSUD. Keep in mind it is not a fix, but a temporary solution until Rogers gets their act together!

elitefx
join:2011-02-14
London, ON

4 edits

elitefx

Member

said by Hooter:

......but a temporary solution until Rogers gets their act together!

Doesn't look like that's going to happen anytime soon according to Rogers TOS:
said by Rogers :

To the maximum extent permitted by applicable law:
• neither Rogers nor Yahoo! guarantees or warrants the performance, availability, coverage,
uninterrupted use, security, pricing or operation of the Services, the Equipment or any
products, content, applications, services, facilities, connections or networks used or provided by
us or third parties (collectively, the “Offering”);
• you bear the entire risk as to the use, availability, reliability, timeliness, quality, security and
performance of the Offering connections or networks; and
• neither Rogers nor Yahoo! makes any express or implied representations, warranties or
conditions, including warranties of title or non-infringement, or implied warranties of
merchantable quality or fitness for a particular purpose, with regard to the Offering.
All representations, warranties and conditions of any kind, express or implied, are excluded to the
maximum extent permitted by applicable law. To the maximum extent permitted by applicable law,
no advice or information, whether oral or written, obtained by you from Rogers, Yahoo!, or our
agents, dealers or representatives, creates any term, condition, representation or warranty not
expressly stated in the Service Agreement.
You are solely responsible for the following matters:
• any access to the Equipment;
• maintaining the security and privacy of your property and your transmissions using the
05/07
Services, the Equipment or our facilities or network; and
• protecting against any breaches of security or privacy or other risks involved in installing,
using, maintaining or changing the Services or the Equipment.
28. Unless otherwise specifically set out in the Service Agreement, to the maximum extent permitted by
applicable law, neither Rogers nor Yahoo! will be liable to you or to any third party for:
• any direct, indirect, special, consequential, incidental, economic or punitive damages
(including loss of profit or revenue; financial loss; loss of business opportunities; loss,
destruction or alteration of data, files or software; breach of privacy or security; personal
injury; death or any other foreseeable or unforeseeable loss, however caused) resulting or
relating directly or indirectly from or relating to the Offering or any advertisements,
promotions or statements relating to any of the foregoing, even if we were negligent or were
advised of the possibility of such damages.......

IMHO Rogers is under no obligation to guarantee service, performance, uninterrupted use, equipment reliability or even a connection to the network.....

pmd
join:2012-08-08
Manotick, ON

pmd

Member

After 4 or 5 calls to tech support, I got bumped up to Customer Service, who finally promised me "management" would phone me after I complained that their "firmware" is being pushed to my equipment, which I cannot block, resulting in problems which prevent me from using my 2 PVRs as I unplug them when not in use (rather than keeping them on 24/7 and recording music at night to prevent standby).
The call from "management" finally connected a week later and I was offered a 1-month rebate - about $80. Very fair IMO. I told them I'd rather have a fix but accepted the rebate. I will start the process again if it's not fixed in another month.
LeadFoot
join:2012-09-21

LeadFoot

Member

In 2010 when the firmware update to the 8300HD started the hard drive cycling on and off every few minutes and after a number of calls to Rogers, I finally told them "As far as I was concerned they were damaging my purchased PVR and that I was going to unplug them until they fixed the problem and I expected a free rental". The CSR said that sounded reasonable to him and made a call to Customer Relations (I think) and I picked the rental up later that day. Months later after another update left the drives spinning 24/7 (an acceptable fix), I went to return the rental and was told it was free for a year, so might was well keep it. When the year was up (early 2012), I tried to return it and was told I could keep it for another year (long time good customer promotion). I'm glad I did. Since my purchased PVR is really a spare, I've unplugged it again.