reply to bobvick
Re: More than One DSL Line? The following is just a general comment.
The "idiots" can only setup an order as to what the system shows. They can't make changes in the database that provides the available speeds. Loop qual as it was originally called is based upon cable records that have cable feet and cable gauge entered into a database. Cable records come from engineering work prints, from those contractors install cables as per the print. They are supposed to submit as-built prints with the actual footage of the cables. Splicers then do whatever needs to be done to complete the job, again another as-built is submitted. Then a clerk makes any changes to the records to reflect the as-built's. Are there several places for errors? Yup.
If you truly want the second line just order it and after it is installed call until you find someone to increase the speed. The fact that the other line is provisioned at 4 meg, I would like to think that this would be a no brainer to fix.
In a perfect world, one would think the records would get changed to reflect your 4 meg speed......