The 12Mbps Max plan for $29.95 (for the first year) is really tempting me. I went onto the website and started to order, but then noticed the $100 modem fee. Ouch.
I really want to get away from Comcast, but I just can't stomach that $100 fee right now :P.
So, I figure I have two options. Ask AT&T to waive the fee or buy my own 3600HGV-B modem from ebay.
As far as option 1... is this going to be like Comcast where the online/physical reps/phone sales/ect don't talk to each other? IE can I call them and get the same 29.95 online deal without getting the runaround?
Are the live chat techs competent enough to waive the fee and have it actually be waived if they do (ie, no empty promises?)
Sigh.. I guess Comcast has turned be pessimistic and paranoid?
If option two, I read in another forum that I can order the online deal, but then send back their modem to get a refund of the $100 fee, and then have them add my own purchased modem to the account?
Do I have to pay at the same time I order online, or do I get a bill after it is installed?
Hi, thank you for the responses. I checked with the seller and he said the firmware was 18.104.22.168-plus.tm so I should be good there.
How would the install work though? Will it be similar to Comcast in that I have to call them and give them a MAC address, or is the firmware/certificate what takes care of the authentication?
Also, when looking around the internet for an answer to the question I read a few posts stating that third party 3600HGV modems would not work as AT&T provisions the RGs on a customer by customer basis per address (which makes no sense to me why they would do that but...). Is that true at all?
Well, today is my installation activation date and I'm ready to get everything hooked up. I have a question though. I've seen a lot of mentions about a "home run" being ideal but what exactly is that? In my apartment, the phone line comes in, likely to their wiring closet, and from there it's a Cat5e cabe that comes into my apartment. That cable terminates in a wiring cabinet for just my apartment. It's hooked up to a PCB that has connectors that other Cat5e cables are connected to. Those run to the various jacks in the house and are terminated as regular RJ11 phone jacks.
From what I could understand from the home run mentions ist hat it is supposed to be a single cable from the iNID to the RG, is that wiring cabinet connection where all the jacks are hooked together going to cause issues?
If you can identify your feed line/pair from outside on that board, and then identify the line/pair that goes to your jack where the modem is, leave those connected to your punchdown board, and then disconnect all the other Cat 5s from the punchdown board
Does your building have an Apartment building Network Interface? A Building phone room/Inside Terminal? A phone terminal on the side/rear of the buidling?
Basically trying to identify your Main Point of Entry -- and then making sure the right color pair is wired to your jacks
Are you getting flashing green/flashing red back and forth, or constant flashing red?
I would guess that your unit's Inside Wire (IW, in your case, Cat 5) is not connected to your assigned Inside Terminal (IT) binding post
Can you get into the closet? Or can your building maintenance person? If you can terminate your Cat 5 to your serving binding post at the phone closet/IT, you should at least get flashing red/green/red, if not full sync. Your assigned post should be tagged/identified, if the self-install technician was able to attain access to the phone closet/IT
Alternately, you can set up an appointment with AT&T to make the connections from the building IT to your unit's IW and get sync all the way to your unit, then phone jack of the modem, but on self install order, this work past the main point of entry, in this case the apartment building phone room, would be billable work, which incurs a $100 technician visit fee
Yeah the wiring closet is open. I saw other labels but did not see min apt #. I'll have to look again. Really don't want to have to pay another $100 to have them connect the wires between the two boards if I can figure it out...
hmm okay, I did see tags in there with just number so maybe that's it. Do i look for the Cat5e cable with a tag or something from the phone box. There's a smaller gray box next to the big punchdown board.
Ah, sorry missed that post above. Where would the inside terminal binding post be located?
Pictures would help answer that -- it may simply be a 25/50 pair 66 block punchdown. It could be a tan/gray/green box that has AT&T/SBC/Baby Bell markings on it with screw terminals or punchdown terminals
That orange tag has my apartment number on the opposite side and that's my account #. It looks like its' connected to the right panel where it's numbered 12 and 13... not sure where the cable goes though, do I need to follow it?
Follow the yellow/blue wire pair that is tagged to its other end -- that end pictured there is the IT binding post -- basically the end of AT&T's ownership of the wiring and the beginning of the building/customer wiring ownership
The other end of that yellow/blue wire pair and what it connects to pretty much determines why you don't have service