Arlington Heights, IL
|reply to breese |
Re: Non-Ultra Issues - Sound - Picture - Menu......
Well it looks like the WOW soga continues.
Tech came out on Sep 12. Discovered there is an issue with the burried cable. I asked that management call me do to other cables being cut everytime some company decides they need to replace their cable.
About an hr later I get a call from Matt (a supervisor) who also has someone from the burried crew withh him. I explain the problems and they guarantee they will do anything needed to make sure my AT&T line is fine. It would also be helpfull if I could be home for the crews.
I explaied that for the week of Sep 24th I would be out of town but after that I would be available. They said the location crews would come out and then they would work with me on a date to install and bury the new cable.
As of today, there has been No Locator Crews. There has been No Calls from WOW at Any Level.
Seems everytime I have to deal with customer support on signal issues or hardware, I have to do All The Work to get someone to Work With Me!! It's not that hard..... Follow-up, do what you Said you would do and, Get it done before the Snow Fly's!!