US Cable Support > Comcast HSI > [Speed] Comcast Business Class Speed Upgraded in California ?

reply to ropeguru

Re: [Speed] Comcast Business Class Speed Upgraded in California

jlivingood still wanting to know if there is any update. I am about ready to call my rep for a contract termination due to breach of contract.

I will have to pull my contract and check it.

This is the package that was on my bill that I agreed to:

Ultra Internet Service 08/05 - 09/04 99.95
Includes PowerBoost

reply to NetFixer
ropeguru and I disagree on the PB thing (I could care less about it), but agree on everything else regarding lack of notification, the support folks not knowing what's going on, etc.

For me, my issue is the erratic speeds after PB. I am hoping they fix it, because if they don't and the slower speed tiers DO work properly without the erratic speeds, I will probably save myself a few $ and drop my speeds, and if they try to charge me for it, I believe I will have a case for reducing my speed plan with no penalty. Not sure they'll agree since my "average speed" is near 27 Mbps, though.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

reply to ropeguru

Have to admit after going back over the actual contract, I do not see it mentioned.

I will ask a question for anyone out there though. Which document is the ETF described in? I just went through the AUP, Terms and conditions, and privacy policy and cannot find it. It is also not listed on my contract.

Also, does anyone know how their transfer policy works. I had an initial two year agreement in WV that rolled over last December. This contract was executed as a transfer, have the disconnect for the old location which shows as a transfer, so I am wonder if the ETF even applies at this point.

Here is the link to the terms that were in effect when I signed the agreement here:

»business.comcast.com/docs/ent-so···sfvrsn=0

said by Comcast :

---

5.1 Termination for Convenience. Notwithstanding any
other term or provision in this Agreement, Customer shall have
the right to terminate a Service Order, or this Agreement in
whole or part, at any time during the Service Term upon sixty
(60) days prior notice to Comcast, and subject to payment to
Comcast of all outstanding amounts due for the Services, any
and all applicable Termination Charges, and the return of any
and all Comcast Equipment.

Termination Charges: Charges that may be imposed by
Comcast if, prior to the end of the applicable Service Term (a)
Comcast terminates Services for cause or (b) Customer
terminates Services without cause. Termination Charges with
respect to each terminated Service Order shall equal, in addition
to all amounts payable by Customer in accordance with Section
5.3, seventy-five percent (75%) of the remaining monthly fees
that would have been payable by Customer under the Service
Order if the Services described in the Service Order had been
provided until the end of the Service Term. In the event the
Agreement is terminated as herein described during the initial
Service Term, Termination Charges shall also include one
hundred percent (100%) of any amount paid by Comcast in
connection with Custom Installation, as that term is defined in
Section 2.7, for the Services provided by Comcast under the
Service Order

---

Weird, I searched on the word "termination" and could not find it. Thanks for the leg work.

reply to pflog
Well, I received a call (couldn't answer it unfortunately) from someone in the escalations department who said they escalated to a field technician. But since it's not a localized issue, I don't know what good will come of it, other than me having to work from home to meet said technician.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

reply to greg925
Is anyone here still having issues with your speeds outside of power boost?

reply to ComcastDJ
I am not having any speed issues outside of odd powerboost behavior here in northern california. Downstream PB is all but gone, and upstream PB is overinflated.

for instance on my 27/7 connection I usually get 28 down and 25 up on speedtests.

reply to pflog
The downstream is Consistent after PB, there just seems to be none on the downstream. I see powerboost, but only for the first couple seconds or so. It drops off really quick to the shaped speed.

reply to pflog