dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
11937
share rss forum feed


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to ropeguru

Re: [Speed] Comcast Business Class Speed Upgraded in California

I wonder why it's working (consistent speeds after pb) for you but not for me nor espaeth See Profile? What modem are you using?
--
"Women. Can't live with 'em, pass the beer nuts." -Norm



ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

said by pflog:

I wonder why it's working (consistent speeds after pb) for you but not for me nor espaeth See Profile? What modem are you using?

I have the standard POC SMC D3.


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by ropeguru:

said by pflog:

I wonder why it's working (consistent speeds after pb) for you but not for me nor espaeth See Profile? What modem are you using?

I have the standard POC SMC D3.

hmm then I'm really stumped.

jlivingood See Profile - any updates on this? Does Comcast consider this "closed" or are you guys still investigating?
--
"Women. Can't live with 'em, pass the beer nuts." -Norm


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

jlivingood See Profile still wanting to know if there is any update. I am about ready to call my rep for a contract termination due to breach of contract.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by ropeguru:

jlivingood See Profile still wanting to know if there is any update. I am about ready to call my rep for a contract termination due to breach of contract.

The contract that I signed made no mention of PowerBoost at all, much less some specific level of PowerBoost. It only specified that I was ordering the "Starter" Business Class Internet Service. I am not saying that you don't have some special handwritten contract (or a handwritten addendum to the standard contract), but the marketing information on the business class web site and/or the spoken words of a Comcast salesperson are not considered to be part of the contract.

Shown below is the page from my contract that shows what services I ordered, and I really don't see any mention of PowerBoost anywhere on that page (or any other page).



--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

I will have to pull my contract and check it.

This is the package that was on my bill that I agreed to:

Ultra Internet Service 08/05 - 09/04 99.95
Includes PowerBoost



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to NetFixer

ropeguru See Profile and I disagree on the PB thing (I could care less about it), but agree on everything else regarding lack of notification, the support folks not knowing what's going on, etc.

For me, my issue is the erratic speeds after PB. I am hoping they fix it, because if they don't and the slower speed tiers DO work properly without the erratic speeds, I will probably save myself a few $ and drop my speeds, and if they try to charge me for it, I believe I will have a case for reducing my speed plan with no penalty. Not sure they'll agree since my "average speed" is near 27 Mbps, though.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit
reply to ropeguru

said by ropeguru:

I will have to pull my contract and check it.

This is the package that was on my bill that I agreed to:

Ultra Internet Service 08/05 - 09/04 99.95
Includes PowerBoost

How your service is described on the bill is not your contract.

»business.comcast.com/smb/service···et/plans




And if you look at the Business Class marketing site (and your contract), you will see that the name of the second tier business class service is "Preferred", not "Ultra"; the "Ultra" name is a residential class service (which should provide a clue that what your bill calls your service is irrelevant). FWIW, the wording on my bill is "Internet Service Performance" instead of the proper name of "Starter" (and Business Class is mentioned nowhere on the bill).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Have to admit after going back over the actual contract, I do not see it mentioned.

I will ask a question for anyone out there though. Which document is the ETF described in? I just went through the AUP, Terms and conditions, and privacy policy and cannot find it. It is also not listed on my contract.

Also, does anyone know how their transfer policy works. I had an initial two year agreement in WV that rolled over last December. This contract was executed as a transfer, have the disconnect for the old location which shows as a transfer, so I am wonder if the ETF even applies at this point.

Here is the link to the terms that were in effect when I signed the agreement here:

»business.comcast.com/docs/ent-so···sfvrsn=0



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by ropeguru:

Have to admit after going back over the actual contract, I do not see it mentioned.

I will ask a question for anyone out there though. Which document is the ETF described in? I just went through the AUP, Terms and conditions, and privacy policy and cannot find it. It is also not listed on my contract.

Also, does anyone know how their transfer policy works. I had an initial two year agreement in WV that rolled over last December. This contract was executed as a transfer, have the disconnect for the old location which shows as a transfer, so I am wonder if the ETF even applies at this point.

Here is the link to the terms that were in effect when I signed the agreement here:

»business.comcast.com/docs/ent-so···sfvrsn=0

The excerpts below are in the document that you referenced:

said by Comcast :
5.1 Termination for Convenience. Notwithstanding any
other term or provision in this Agreement, Customer shall have
the right to terminate a Service Order, or this Agreement in
whole or part, at any time during the Service Term upon sixty
(60) days prior notice to Comcast, and subject to payment to
Comcast of all outstanding amounts due for the Services, any
and all applicable Termination Charges, and the return of any
and all Comcast Equipment.

Termination Charges: Charges that may be imposed by
Comcast if, prior to the end of the applicable Service Term (a)
Comcast terminates Services for cause or (b) Customer
terminates Services without cause. Termination Charges with
respect to each terminated Service Order shall equal, in addition
to all amounts payable by Customer in accordance with Section
5.3, seventy-five percent (75%) of the remaining monthly fees
that would have been payable by Customer under the Service
Order if the Services described in the Service Order had been
provided until the end of the Service Term. In the event the
Agreement is terminated as herein described during the initial
Service Term, Termination Charges shall also include one
hundred percent (100%) of any amount paid by Comcast in
connection with Custom Installation, as that term is defined in
Section 2.7, for the Services provided by Comcast under the
Service Order

--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA

Weird, I searched on the word "termination" and could not find it. Thanks for the leg work.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by ropeguru:

Weird, I searched on the word "termination" and could not find it. Thanks for the leg work.

Actually, I did the leg work for myself, not for you. I find that it is usually quite helpful to read the contract, TOS, AUP, etc before signing up for a service, rather than afterward. I also never pay any attention to anything that a salesperson tells me; their job security requires them to lie (and even the occasional salesperson who doesn't outright lie, most often hasn't a clue as to what they are actually selling).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to pflog

Well, I received a call (couldn't answer it unfortunately) from someone in the escalations department who said they escalated to a field technician. But since it's not a localized issue, I don't know what good will come of it, other than me having to work from home to meet said technician.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm


ComcastDJ

join:2012-10-18
Philadelphia, PA
reply to greg925

Is anyone here still having issues with your speeds outside of power boost?



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by ComcastDJ:

Is anyone here still having issues with your speeds outside of power boost?

Yes, though I have not rebooted my modem in a few days (since I was not told here or otherwise that more changes had been made).

Should we be rebooting our modems and testing again?
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

ThaPrince

join:2002-10-13
Santa Rosa, CA
reply to ComcastDJ

I am not having any speed issues outside of odd powerboost behavior here in northern california. Downstream PB is all but gone, and upstream PB is overinflated.

for instance on my 27/7 connection I usually get 28 down and 25 up on speedtests.



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by ThaPrince:

I am not having any speed issues outside of odd powerboost behavior here in northern california. Downstream PB is all but gone, and upstream PB is overinflated.

for instance on my 27/7 connection I usually get 28 down and 25 up on speedtests.

So your speeds are consistent after downstream PB ends? Also weird that you're getting powerboost on upstream. Mine's non-existent as are others on 27/7.

What a mess.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm


JohnInSJ
Premium
join:2003-09-22
Aptos, CA

said by pflog:

said by ThaPrince:

I am not having any speed issues outside of odd powerboost behavior here in northern california. Downstream PB is all but gone, and upstream PB is overinflated.

for instance on my 27/7 connection I usually get 28 down and 25 up on speedtests.

So your speeds are consistent after downstream PB ends? Also weird that you're getting powerboost on upstream. Mine's non-existent as are others on 27/7.

What a mess.

Mine are on 15/3 with the SMCd3 modem. PB seems to be there too (about 25/5 with PB dropping to 15/3 after.... steady full speed after PB either up or down.)
--
My place : »www.schettino.us

ThaPrince

join:2002-10-13
Santa Rosa, CA
reply to pflog

The downstream is Consistent after PB, there just seems to be none on the downstream. I see powerboost, but only for the first couple seconds or so. It drops off really quick to the shaped speed.


ComcastDJ

join:2012-10-18
Philadelphia, PA
reply to pflog

said by pflog:

Should we be rebooting our modems and testing again?

If you are not getting the new speeds, a reboot would force the modem to take the new config. The configs haven't changed since last week.

Thank you.
DJ


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Click for full size
said by ComcastDJ:

said by pflog:

Should we be rebooting our modems and testing again?

If you are not getting the new speeds, a reboot would force the modem to take the new config. The configs haven't changed since last week.

Thank you.
DJ

Nope, not working for me. Still see very erratic speeds.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

ComcastDJ

join:2012-10-18
Philadelphia, PA

said by pflog:

said by ComcastDJ:

said by pflog:

Should we be rebooting our modems and testing again?

If you are not getting the new speeds, a reboot would force the modem to take the new config. The configs haven't changed since last week.

Thank you.
DJ

Nope, not working for me. Still see very erratic speeds.

Can you post ShaperProbe results also?


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by ComcastDJ:

Can you post ShaperProbe results also?

Sure, but the average overall speed is fine. The speeds just bounce constantly between like 5MB/s (way above subscribed rate) and then down below 2MB/s (TCP stack reacting to packet loss).

It's clearly not being shaped properly after PB.

Shaperprobe results:

Connected to server 83.212.4.36.

Estimating capacity:
Upstream: 7275 Kbps.
Downstream: 34500 Kbps.

Upstream: No shaper detected.
Median received rate: 7275 Kbps.

Downstream: Burst size: 20790-20986 KB; Shaping rate: 28448 Kbps.


--
"Women. Can't live with 'em, pass the beer nuts." -Norm


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

Click for full size
0-10 seconds
Click for full size
10-20 seconds
Click for full size
20-30 seconds
Here's the IO graph for the first, second and third 10 seconds. You can see when power boost ends, the speeds going nuts.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm

ComcastDJ

join:2012-10-18
Philadelphia, PA

Got ya. Is this causing issues for something you are doing on this connection?

Thank you.
DJ



pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by ComcastDJ:

Got ya. Is this causing issues for something you are doing on this connection?

Thank you.
DJ

Yes, it affects latency sensitive applications (e.g. working remotely over VPN to a VNC session).

But more to the point - it's just plain broken. If this is "ok" and Comcast has no plans to fix it, we need to know ASAP, because, at least for me, I would look into either downgrading my speeds or seeking alternatives to the service (without an ETF).
--
"Women. Can't live with 'em, pass the beer nuts." -Norm


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3
reply to ropeguru

ropeguru See Profile - since you said you're not seeing the erratic speeds after PB ends, would you mind collecting some data? There is a wireshark version for windows if you're not on a mac/linux/bsd box. Would you mind generating a pcap trace as I've done so I can look at it?

I can help you find a local mirror so we're comparing apples to apples for the test.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm



JohnInSJ
Premium
join:2003-09-22
Aptos, CA

said by pflog:

ropeguru See Profile - since you said you're not seeing the erratic speeds after PB ends, would you mind collecting some data? There is a wireshark version for windows if you're not on a mac/linux/bsd box. Would you mind generating a pcap trace as I've done so I can look at it?

I can help you find a local mirror so we're comparing apples to apples for the test.

I'd be happy to as well (via linux) for 15/3 speeds

Edit: just tell me what to do to recreate your scenario
--
My place : »www.schettino.us


pflog
Bueller? Bueller?
Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3

said by JohnInSJ:

said by pflog:

ropeguru See Profile - since you said you're not seeing the erratic speeds after PB ends, would you mind collecting some data? There is a wireshark version for windows if you're not on a mac/linux/bsd box. Would you mind generating a pcap trace as I've done so I can look at it?

I can help you find a local mirror so we're comparing apples to apples for the test.

I'd be happy to as well (via linux) for 15/3 speeds

Edit: just tell me what to do to recreate your scenario

Thanks appreciate it! I've been doing the following:

as root: tcpdump -i em0 -w speed.pcap host 204.152.184.73
as user: wget »ftp://freebsd.isc.org/pub/FreeBSD/ISO-···vefs.iso

Then I open up speed.pcap in wireshark, then click the Statistics menu and then IO graph (thanks espaeth See Profile for the info on IO graph, it's much better than the tcp throughput graph).

From there, to get those 3 10s groups of images, I set:

X axis tick interval: 0.01s
X axis pixels per tick: 1
Y axis units: Bytes/tick

Then you can scroll left/right to see a zoomed in view of the traffic. In my cast right around 23.5 seconds in, speeds fall off then go into their sawtooth pattern. Your duration of PB may vary of course

Thanks for doing this!
--
"Women. Can't live with 'em, pass the beer nuts." -Norm


ropeguru
Premium
join:2001-01-25
Mechanicsville, VA
reply to pflog

I will do it for you on Saturday. My computer has been taken over by the zombie wife hand braking Halloween movies.