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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to nointernet

Re: [Grandfathered Plans] Bell cut my Internet

Did you cancel your home phone all together or did you port your number to another provider? If you port your number, the new provider is supposed to inform Bell that you are retaining DSL service.


QuantumPimp

join:2012-02-19
said by yyzlhr:

Did you cancel your home phone all together or did you port your number to another provider? If you port your number, the new provider is supposed to inform Bell that you are retaining DSL service.

Never heard that one before. How is the winning provider supposed to know what Bell services are associated with the phone number? It seems Bell should check their own records but inter-departmental politics sometimes prevents the transfer from happening smoothly.


nointernet

@uwo.ca
reply to yyzlhr
We went with a VOIP company for phone. (Which relies on the Internet. Double whammy)


Paolo
Mr. Wireless

join:2004-05-29
canada
ive heard of this problem before but aren't bell internet and bell telephone seperate services? can one subscribe to bell internet without a bell telephone service? and if so they do not need to pay a dry loop? or yes?
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

bt

join:2009-02-26
canada
kudos:1
said by Paolo:

can one subscribe to bell internet without a bell telephone service? and if so they do not need to pay a dry loop?

Yes, and no.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to QuantumPimp
said by QuantumPimp:

said by yyzlhr:

Did you cancel your home phone all together or did you port your number to another provider? If you port your number, the new provider is supposed to inform Bell that you are retaining DSL service.

Never heard that one before. How is the winning provider supposed to know what Bell services are associated with the phone number? It seems Bell should check their own records but inter-departmental politics sometimes prevents the transfer from happening smoothly.

It doesn't, the system tells the sales rep to ASK the customer whether they have DSL and whether they wish to keep it.