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kes601

join:2007-04-14
Virginia Beach, VA
kudos:2
reply to nestuser

Re: Nest Thermostat and Actiontec Rev E

In my case, the problems I had yesterday were due to a Nest server outage and that was the first time I had any really bad issues -- obviously not the Actiontec's fault.



nestuser

@disney.com

Odd that Nest didn't mention the outage when I called them that same day, since I then called Verizon to complain about my router (which is the first one offered with Fios several years ago when I started with them). BUT the upside is that Verizon is sending me a new router for free.


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

They weren're real up front about the outage. They never posted anything to Facebook or Twitter (other than responding to other's posts) and their support page says it was "out for a few" users.


guyjr

join:1999-08-30
USA

Hmm, I'll have to keep a close eye on my Nest over the next few days. I haven't had any disconnect issues with it, and just started using it this week as the weather turned colder (it's only controlling heat in our house, no central a/c).

I wouldn't be surprised though if Nest weren't exactly forthcoming with news about outages. These guys all came from Apple, and are very accustomed to the Apple way of thinking - i.e., minimal ongoing communication with your customers. That being said I have not really had any issues with the Nest and my AT Rev E router.